The collection and packaging reforms programme is reliant on businesses and consumers changing their behaviour by producing less, and recycling more.18 The National Audit Office found the Department has much more to do to improve businesses’ confidence in the programme, and that a lack of clarity has made it hard for businesses and local authorities to prepare for the changes they will need to make.19 The Department told us its engagement with local authorities and businesses has involved: obtaining their views on the design of the programme; continued communication with them on how the programme is developing; and working with them to co-design the implementation of the programme.20