The NAO found that the department had worked with stakeholders to design the Programme but had not promoted the programme widely to the public.40 The Department told us that engaging with disabled people and their representative bodies and the public, is “really important” for the Programme. The Department explained that it had a national stakeholder strategy, as well as a regional approach to engagement, and engagement with individual service users. Nationally, the Department told us it had so far held 18 workshops with over 72 different organisations, and was continuing to hold workshops. It said that it had another workshop scheduled “specifically looking at this new apply-for-PIP service, which [the Department is] looking to make national next year, to show where [they] have got to and to gather any thoughts”.41 The Department explained that at a regional level, in the health transformation areas in Birmingham and London the Department engaged locally with stakeholders and MPs. On an individual level, the Department said that as it was designing the new services, it brought in customers to understand the needs and requirements of claimants and use this to shape the new service. It said that this had helped “design individual elements of the service right down to the wording on the screen and how you navigate through”.42