22
Department delays publicising programme changes until scaling up health assessment service.
Conclusion
The Department has yet to widely publicise or raise awareness of the changes the Programme is likely to bring to functional health assessments. We therefore asked whether the Department planned to have national information programme or equivalent to inform people about the changes to the benefits system. The Department agreed that this was something it should look at as it scaled up the health assessment service, and that this should form part of its “wider consideration about how it communicates with customers and that campaigns that we run”. However, the Department told us that it had “a couple of years before we are doing that”.43
Government Response
A response document is linked to this report, dated 8 March 2024. Response attribution to this conclusion has not been verified. Read the response document.
Source
Committee
Public Accounts Committee
Report
Third Report - Revising health assessments for disability benefits
29 Nov 2023
HC 79
Addressee Bodies
HM Treasury
Timeline
Recommendation age
2.8 yrs
Report published
29 Nov 2023