36th Report - Jobcentres

Select Committee
Public Accounts Committee HC 823 2 July 2025
Report Status Government responded
Conclusions & Recommendations 31 items (6 recs)
Source View on Parliament website
Government Response (AI assessment · 31 of 31 classified)
Accepted 17
Accepted in Part 3
Acknowledged 5
Deferred 4
Not Addressed 2
Government response
Treasury Minutes: Government response - 36th Report
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Recommendations & Conclusions

3 results
3 Recommendation Accepted in Part
Increase transparency by regularly publishing jobcentre-level data on work coach numbers and into-work rates.
Recommendation
The Department does not publish data on work coach numbers or into-work rates, which means it is not clear how well local jobcentres are supporting claimants to work. The Department publishes data on its Stat-Xplore platform relating to the number … Read more
Government Response Summary
The government agrees to develop a labour market publication strategy to increase transparency, expecting to publish into-work rates and some labour market data at a Jobcentre Plus District level. However, it will not publish data on Work Coach numbers as this data is not assured to official statistics quality standards.
HM Treasury
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6 Recommendation Accepted in Part
Publish a roadmap for achieving 80% employment rate and jobcentres' specific contribution and monitoring.
Recommendation
Achieving an employment rate of 80% is likely to be very challenging. The Government’s long-term ambition is to achieve an employment rate of 80%. This would represent a considerable increase – from May 2018 to October 2024, the employment rate … Read more
Government Response Summary
The government agrees with the recommendation, stating it has published intermediate metrics and will publish annual progress updates starting Autumn 2025 related to the 80% employment ambition. However, it defers setting out the specific contribution of jobcentres, stating it will consider this as part of a future performance refresh.
HM Treasury
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20 Conclusion Accepted in Part
Department for Work and Pensions does not publish vital work coach and jobcentre performance data.
Conclusion
We asked the Department why it does not publish information at a more granular level, particularly relating to the shortfall of work coaches. The Department told us that there is a lot of data available on its Stat-Xplore platform including … Read more
Government Response Summary
The government agrees to develop a labour market publication strategy by the end of 2025, including into-work rates and labour market data at a Jobcentre Plus District level. However, it will not publish work coach numbers due to data quality concerns.
HM Treasury
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