19th Report - Energy Bills Support

Select Committee
Public Accounts Committee HC 511 28 March 2025
Report Status Government responded
Conclusions & Recommendations 28 items (3 recs)
Source View on Parliament website
Government Response (AI assessment · 27 of 28 classified)
Accepted 12
Accepted in Part 3
Acknowledged 5
Deferred 6
Rejected 1
Government response
Treasury minutes: Government response to the Committee of Public Accounts on the Nineteenth report from Session 2024-25 · published 10 Jul 2025
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Recommendations & Conclusions

1 results
4 Conclusion Rejected
Collect data on supplier performance in advising indebted consumers for use in Ofgem's review.
Conclusion
The Department and Ofgem are not doing enough to ensure people falling into debt with their energy bills receive the advice and support they need from their energy supplier. At the same time as energy prices have risen significantly so … Read more
Government Response Summary
The government rejects the recommendation, stating Ofgem is better suited to collect and evaluate data on supplier performance in supporting consumers in debt, and it is working with Ofgem on an alternative approach.
HM Treasury
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