19th Report - Energy Bills Support

Select Committee
Public Accounts Committee HC 511 28 March 2025
Report Status Government responded
Conclusions & Recommendations 28 items (3 recs)
Source View on Parliament website
Government Response (AI assessment · 20 of 28 classified)
Accepted 7
Accepted in Part 3
Acknowledged 3
Deferred 6
Rejected 1
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Recommendations

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4 Conclusion Rejected
The Department and Ofgem are not doing enough to ensure people falling into debt with their energy bills receive the advice and support they need from their energy supplier. At the same time as energy prices have risen significantly so has the extent to which people have fallen into debt …
Government Response Summary
The government rejects the recommendation, stating Ofgem is better suited to collect and evaluate data on supplier performance in supporting consumers in debt, and it is working with Ofgem on an alternative approach.
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