6th Report - DWP Customer Service and Accounts 2023-24

Select Committee
Public Accounts Committee HC 354 31 January 2025
Report Status Government responded
Conclusions & Recommendations 38 items (7 recs)
Source View on Parliament website
Government Response (AI assessment · 37 of 38 classified)
Accepted 30
Acknowledged 1
Not Addressed 2
Rejected 4
Government response
Treasury minutes: Government response to the Committee of Public Accounts on the Sixth report from Session 2024-25 · published 6 May 2025
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Recommendations & Conclusions

1 results
35 Conclusion Acknowledged
DWP dissatisfied with slow reduction in UC overpayments despite forecast improvements and efforts.
Conclusion
DWP pointed us to the Office for Budget Responsibility’s statement forecasting welfare trends alongside the 2024 Autumn Budget, which showed overpayments in UC returning to below pre–pandemic levels in the 63 Qq 55-56 64 Autumn Budget 2024, para 4.109 65 … Read more
Government Response Summary
The DWP stated that overpayments in UC had not come down as quickly as it had wanted and it was not satisfied with the current position, noting headwinds in terms of a greater propensity for fraud.
HM Treasury
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