6th Report - DWP Customer Service and Accounts 2023-24

Select Committee
Public Accounts Committee HC 354 31 January 2025
Report Status Government responded
Conclusions & Recommendations 38 items (7 recs)
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Government Response (AI assessment · 37 of 38 classified)
Accepted 30
Acknowledged 1
Not Addressed 2
Rejected 4
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35 Conclusion Acknowledged
DWP pointed us to the Office for Budget Responsibility’s statement forecasting welfare trends alongside the 2024 Autumn Budget, which showed overpayments in UC returning to below pre–pandemic levels in the 63 Qq 55-56 64 Autumn Budget 2024, para 4.109 65 Q 58 66 Qq 58-60 16 period to 2030.67 Nevertheless, …
Government Response Summary
The DWP stated that overpayments in UC had not come down as quickly as it had wanted and it was not satisfied with the current position, noting headwinds in terms of a greater propensity for fraud.
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