Twenty-Fourth Report - NHS Supply Chain and efficiencies in procurement

Select Committee
Public Accounts Committee HC 453 27 March 2024
Report Status Government responded
Conclusions & Recommendations 25 items (8 recs)
Source View on Parliament website
Government Response (AI assessment · 25 of 25 classified)
Accepted 22
Acknowledged 1
Deferred 2
Clear

Recommendations

1 results
8 Acknowledged
NHS Supply Chain customer satisfaction declining, failing revised targets due to infrastructure issues.
Recommendation
NHS Trusts largely have the choice whether or not to purchase equipment and consumables through NHS Supply Chain. NHS Supply Chain must therefore gain trusts’ confidence in its services. It carries out a customer satisfaction survey to measure how satisfied … Read more
Government Response Summary
The government agrees, stating a business case for NHS Supply Chain's modernisation programme will be submitted by Winter 2024 to enable the 80% market share target and presumably improve services, but it does not detail specific actions to directly address declining customer satisfaction or gaining trusts' confidence.
HM Treasury
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