Eightieth Report - Progress with Making Tax Digital

Select Committee
Public Accounts Committee HC 1333 24 November 2023
Report Status Government responded
Conclusions & Recommendations 33 items
Government Response (AI assessment · 33 of 33 classified)
Government response
Treasury minutes: Government response to the Committee of Public Accounts on the Eightieth report from Session 2022-23 · published 8 Mar 2024

Recommendations & Conclusions

13 results
2 Conclusion Rejected
Resolve outstanding design issues for Making Tax Digital for Self Assessment with all stakeholders.
Conclusion
It is unacceptable that seven years in, with £640 million of taxpayer’s money spent on the programme as a whole, so many questions remain about how Making Tax Digital for Self Assessment will work. HMRC originally intended to introduce Making … Read more
Government Response Summary
The government disagreed with the recommendation, stating it is not possible to robustly estimate the separate effects of frequent vs. digital submissions. They have instead applied MTD for VAT evaluation findings to MTD for ITSA, expecting a 15% tax gap reduction.
HM Treasury
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3 Conclusion Rejected
Ensure future digital tax system proposals demonstrably prioritise taxpayer needs and provide improvements.
Conclusion
HMRC’s design of Making Tax Digital has not taken sufficient account of the realities facing business taxpayers and agents. HMRC’s key aim for the programme is to make it easier for taxpayers to get their tax right and help reduce … Read more
Government Response Summary
The government disagreed with the recommendation, explaining that while a priority is to make tax easy, they already engage extensively with taxpayer representatives (ABAB, expert panel, Customer Experience Committee) and conduct research to understand customer needs, publishing findings in TIINs.
HM Treasury
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7 Conclusion Rejected
External events and lack of contingency caused Making Tax Digital delays and lost revenue.
Conclusion
HMRC also told us about the external events that contributed to the delays in the programme’s delivery. These included EU Exit and the COVID-19 pandemic’s impact on business taxpayers’ readiness and engagement, and government policy announcements, in particular the Health … Read more
Government Response Summary
The government disagrees with the committee’s implicit finding of £1.75 billion in missed tax revenue due to MTD for Self-Assessment delays, providing its own OBR-certified benefit forecasts for MTD for ITSA.
HM Treasury
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9 Conclusion Rejected
Making Tax Digital aimed to reduce tax gap by easing burdens for small businesses.
Conclusion
We asked HMRC to explain what Making Tax Digital was expected to deliver for the taxpayer, Exchequer and HMRC when the programme was launched in 2015. It said that Making Tax Digital aimed to make it easier for small businesses … Read more
Government Response Summary
The government rejects the committee's observation, stating that it's not possible to robustly disaggregate the effects of MTD components, and presents evidence from MTD for VAT and OBR-certified MTD for ITSA benefits showing significant tax revenue reduction from error and failure to take reasonable care, expecting £780 million by 2028-29.
HM Treasury
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10 Conclusion Rejected
Taxpayer and agent representatives raise concerns over Making Tax Digital's increased burdens and costs.
Conclusion
We received written evidence from taxpayer and agent representatives that expressed their concerns over the additional burdens that Making Tax Digital would impose on businesses and taxpayers. For example, Crundell & Co Accountancy Ltd told us that Making Tax Digital … Read more
Government Response Summary
The government rejects the committee's observation regarding additional burdens, stating its priority to make tax easy must balance with raising revenue and tackling the tax gap. It highlights regular engagement with taxpayer representatives and enhanced policy processes to consider taxpayer experience.
HM Treasury
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11 Conclusion Rejected
Mixed evidence emerges regarding Making Tax Digital for VAT's actual benefits and costs.
Conclusion
We asked HMRC about the burdens that the Self Assessment programme would place on small businesses. HMRC told us that it had heard the same concerns ahead of the introduction of the programme for VAT as now existed for Self … Read more
Government Response Summary
The government rejects the committee's observation regarding burdens on small businesses, asserting its priority is to make tax easy while balancing revenue raising and tackling the tax gap. It describes ongoing engagement with taxpayer representatives and recent enhancements to policy and service delivery processes.
HM Treasury
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12 Conclusion Rejected
HMRC targets real-time record keeping, but stakeholders question quarterly updates' usefulness.
Conclusion
We asked HMRC to explain what exactly it was aiming for with the introduction of quarterly updates through digital record keeping, given it was a source of concern for its stakeholders. HMRC said its aim was for customers to keep … Read more
Government Response Summary
The government rejects the committee's observation regarding the aim of quarterly updates, reiterating its priority is to make tax easy while balancing revenue raising and tackling the tax gap. It details continuous engagement with taxpayer representatives and improved internal processes for considering taxpayer experience.
HM Treasury
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13 Conclusion Rejected
HMRC lacks specific plans for supporting vulnerable and digitally excluded MTD taxpayers.
Conclusion
We also received written evidence from the Low Incomes Tax Reform Group (LITRG), which told us that going back as early as 2016 it had repeatedly raised concerns about the additional cost and administrative burden Making Tax Digital will add … Read more
Government Response Summary
The government rejects the committee's observation regarding concerns for vulnerable taxpayers and support, stating its priority is to make tax easy while balancing revenue raising and tackling the tax gap. It references ongoing engagement with taxpayer representatives and enhanced policy processes that consider customer experience.
HM Treasury
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14 Conclusion Rejected
HMRC relies on quarterly updates and direct software uploads to foster MTD compliance.
Conclusion
We asked HMRC, given the concerns about additional burdens on customers, how it would ensure that businesses complied with the programme and compliance didn’t decline. HMRC explained that there were two key requirements that it believed will foster good compliance … Read more
Government Response Summary
The government rejects the committee's observation on ensuring compliance, stating its priority is to make tax easy while balancing revenue raising and tackling the tax gap. It highlights regular engagement with taxpayer representatives and enhanced policy processes to consider taxpayer experience.
HM Treasury
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15 Conclusion Rejected
Stakeholders support tax digitalisation but express concerns about MTD programme deliverability and benefits.
Conclusion
Many of the programme’s stakeholders support the idea of digitalising the tax system.34 We received written evidence from The Association of Tax Technicians (ATT), which told us that it welcomed digital record keeping and the modernisation of the tax system … Read more
Government Response Summary
The government rejects the committee's observation on stakeholder support for digitalization and concerns about deliverability, stating its priority is to make tax easy while balancing revenue raising and tackling the tax gap. It highlights regular engagement with taxpayer representatives and enhanced policy processes to consider taxpayer experience.
HM Treasury
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16 Conclusion Rejected
Stakeholder engagement in MTD design sees little action on concerns, undermining confidence.
Conclusion
The NAO found that the success of the programme for Self Assessment will in part depend on working effectively with tax professionals to ensure smooth design, delivery and implementation of the programme. However, many stakeholders including HMRC’s own Administrative Burdens … Read more
Government Response Summary
The government rejects the committee's observation regarding effective collaboration with tax professionals, stating its priority to make tax easy must balance with raising revenue and tackling the tax gap. It highlights regular engagement with taxpayer representatives and enhanced policy processes to consider taxpayer experience.
HM Treasury
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17 Conclusion Rejected
HMRC implements "co-creation" approach and improved stakeholder engagement mechanisms for MTD.
Conclusion
In December 2022, HMRC established a plan to work with its stakeholders to solve issues. In March 2023 it started exploring with taxpayer and agent representatives how quarterly updates could work in practice. It explained that it was looking to … Read more
Government Response Summary
The government rejects the committee's observation on HMRC's plans for working with stakeholders, stating its priority is to make tax easy while balancing revenue raising and tackling the tax gap. It highlights regular engagement with taxpayer representatives and enhanced policy processes to consider taxpayer experience.
HM Treasury
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18 Conclusion Rejected
Stakeholders remain concerned about MTD implementation plans and HMRC's lack of responsiveness.
Conclusion
Stakeholders such as the Low Incomes Tax Reform Group (LITRG) remain concerned about how realistic HMRC’s plans for implementation are as well as HMRC’s lack of concern or planning for low income and vulnerable taxpayers.41 We also heard that stakeholders … Read more
Government Response Summary
The government rejects the committee's observation regarding ongoing stakeholder concerns about implementation and support for vulnerable taxpayers, stating its priority is to make tax easy while balancing revenue raising and tackling the tax gap. It highlights regular engagement with taxpayer representatives and enhanced policy processes to consider taxpayer experience.
HM Treasury
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