Forty-first Report - Driving licence backlogs at the DVLA

Select Committee
Public Accounts Committee HC 735 17 March 2023
Report Status Government responded
Conclusions & Recommendations 26 items (10 recs)
Source View on Parliament website
Government Response (AI assessment · 26 of 26 classified)
Accepted 14
Acknowledged 7
Deferred 3
Not Addressed 2
Government response
Treasury minutes: Government response to the Committee of Public Accounts on the Forty first report from Session 2022-23 · published 30 May 2023
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Recommendations & Conclusions

2 results
16 Conclusion Not Addressed
During the COVID-19 pandemic, the DVLA prioritised those services with the highest volumes of applications...
Conclusion
During the COVID-19 pandemic, the DVLA prioritised those services with the highest volumes of applications or where it believed processing delays would cause greater problems. The DVLA told us that in 2020, it prioritised reducing the backlog in paper applications … Read more
Government Response Summary
The response discusses the success of the DVLA's online services during the pandemic and the challenges with paper applications and medical applications, but it doesn't address the prioritisation decisions made during the pandemic.
HM Treasury
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17 Conclusion Not Addressed
The DVLA’s system for managing paper-based driving licence applications relies on people being on site...
Conclusion
The DVLA’s system for managing paper-based driving licence applications relies on people being on site to manually process applications. The DVLA and the Department told us that when they determined priorities in 2020, they knew this system was susceptible to … Read more
Government Response Summary
The response discusses the success of the DVLA's online services during the pandemic and the challenges with paper applications and medical applications but does not address the DVLA's reliance on in-person processing of paper applications.
HM Treasury
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