John Griffiths

PFD Report Partially Responded Ref: 2017-0222
Date of Report 11 September 2017
Coroner Nigel Meadows
Coroner Area Manchester (City)
Response Deadline est. 6 November 2017
Coroner's Concerns (AI summary)
The Emergency Department lacked a system to check patients' recent attendances or access previous medical records and investigation results, leading to missed opportunities for comprehensive care.
View full coroner's concerns
1_ UHSM did not appear to have a system or process that when patients attend the emergency department it is checked whether or not have had any recent relevant presentations or admissions. If so, then appropriate records are accessed and considered including the results of previous relevant investigations and assessments. If a completely electronic patient record is introduced then this gives the opportunity for that to be achieved easily. Unless and until that occurs other checking processes need to be considered. they The learning from these events needs to be shared with the new Trust
Responses
UHSM NHS / Health Body
26 Sep 2017
Action Planned
UHSM acknowledges concerns regarding checking for recent patient presentations in the emergency department. They state the ED system alerts clinicians to previous attendances and that the Electronic Patient Record System (EPR), to be phased in later in the year, will enhance this. (AI summary)
View full response
Dear Mr Meadows Thank you for raising your concerns at the recent inquest into the death of Mr John Griffiths. Please find below the response of University Hospital of South Manchester NHS Foundation Trust (UHSM) following the inquest into the death of John Griffiths and the Regulation 28 Report which you issued on 12 September 2017 . Your concerns were set out in the Regulation 28 Report as follows:
1. UHSM did not appear to have system or process that when patients attend the emergency department it is checked whether or not they have had any recent relevant presentations or admissions.
2. If so, then appropriate records are accessed and considered including the results of previous relevant investigations and assessments if a completely electronic patient record is introduced then this gives the opportunity for that to be achieved easily. Unless and until that occurs other checking processes need to be considered.
3. The learning from these events needs to be shared with the new Trust Response of University Hospitals South Manchester NHS Foundation Trust The ED system puts an alert on the front of the attending patient's card when the patient's details are entered into the system, which identifies how many previous attendances the patient has had in the last 2 years: An alert runs across the top of the electronic record as a prompt for the clinician to refer back to previous attendances if required. When Mr Griffiths attended on the 28 March 2017 , the system successfully identified that he had attended once in the last 3 months and twice in the last 2 years. The Emergency Department will attempt to take a history from the patient and collateral history from those in attendance with them: The decision to refer back to the earlier admission on the electronic record is an individual decision and the alert is a prompt within the system to ensure the clinician is aware of previous attendances_ As described by within her evidence the systems in place to identify patient's relevant clinical history when presenting at the Emergency Department will be enhanced by the introduction of Abou_ Chief Executive Silas Nicholls You 8 Chairman Barry Clare Tube in ITESTOK Iv/(| oisablg9

University Hospital UHSM of South Manchester NNHS Your Hospital NHS Foundation Trust the Electronic Patient Record System (EPR) which is envisaged to be phased into use later in the year (roll out is intended to be November 2017). can confirm that the Trust will share your report and this response with the board of the new Trust The Trust takes all concerns extremely seriously and patient safety is its priority. We hope that our response corroborates the information provided to you during the inquest hearing and assuages your concern in this regard.
Sent To
  • Comish Way Group Practise
  • UHSM
Response Status
Linked responses 1 of 2
56-Day Deadline 6 Nov 2017
About PFD responses

Organisations named in PFD reports must respond within 56 days explaining what actions they are taking.

Source: Courts and Tribunals Judiciary

Report Sections
Investigation and Inquest
resumed and concluded the inquest into the death of Mr John Griffiths on 5 September 2017 and recorded that he died from: Ia Pneumonia an acute left ventricular failure 1b Ischaemic heart disease recorded a conclusion ultimately of death from Natural Causes.
Circumstances of the Death
The deceased was born 19 June 1936 and was 79 years of age. He had a general medical history of suffering from an abdominal aneurism which was treated surgically over 20 years ago_ He also suffered a heart attack over 10 years ago and was treated by PCI-Stenting: He also suffered from hypertension, chronic kidney disease , previous deep vein thrombosis and vitamin D deficiency: He had an occupational history of exposure to asbestos and had an in live diagnosis plural plaques and asbestosis He was being prescribed a combination of mediation for his condition and initially presented at his GP on 4 December 2015 complaining of weight loss and gastrointestinal symptoms. He was referred for the urgent suspected cancer pathway and was seen in the gastroenterology clinic on 16 December 2016, which resulted in a diagnosis of a hiatus hernia and diverticular disease Way

He consulted his GP again on 2 February 2016 and he was referred to dieticians for nutritional support and advice. He consulted his GP again on March 2016 with a chest condition and was a general discussion of his recent CT scan and a request for a further CT scan to be performed: The deceased had a very supportive family and on 3 March 2016 he presented at the Emergency Department of UHSM and then was referred to the Respiratory Team after his chest X-ray and his reported history of weight loss and increasing shortness of breath over the previous three months of sO. It appears that a junior doctor may have wrongly interpreted the presence of plural plaques as being an indication of malignancy and unfortunately the deceased and his family were left with that impression_ He was admitted to Doyle Ward and it was noted that he had a raised troponin and then a further raised level when it was retested. Ultimately he was not further reviewed by the cardiology team and it was suggested that he self-discharged but was advised to consult his own GP. Unfortunately no discharge summary was subsequently completed and forwarded to his GP . After being discharged he went to see his GP on March 2016 and saw a locum GP . managed to contact UHSM and speak t0 an on-call cardiology registrar and obtain some records. It was noticed that there had been some ECG changes and there was a recommendation for a referral to the cardiology team: Unfortunately the locum GP , although recording in the medical records that had made the referral, failed to properly follow the formal GP Cardiology Review Referral process and ultimately that resulted in no formal referral being made_ This was not discovered until after the deceased died and the GP practice carried out their own Significant Event Analysis He had further GP contacts on 18 and 24 March 2017 but then attended UHSM Emergency Department on 28 March 2017 with a recorded history of 1/52 increasing shortness of breath: A chest X-ray was obtained but he was diagnosed with anxiety and a lower respiratory tract infection and discharged home with antibiotics and steroids. It does not appear that the Emergency Department were aware Of his previous cardiac history or his admission on 3 March 2017, and the ECG results. The old notes were not available and it does not appear that such electronic records that did exist of the attendance on 3 March were reviewed and considered: UHSM subsequently conducted its own Incident Investigation and recognised this as $ missed opportunity. They they

The GP Practice did have an appropriate system of formal referrals and it is unclear why the locum doctor failed to follow that process Since the event they have reinforced the training and awareness of the referral process for all GPs in the surgery as well as trying to ensure that the same GP sees patients regularly in order to achieve consistency: It is understood that UHSM is introducing in a phased fashion electronic medical records and that all medical records in the emergency department should become electronically. In the present case they were limited electronic reports but paper records could not quickly or easily be recovered. It is understood that in the coming months UHSM will be merging with another major NHS Trust to create one of the largest Trusts in the country and it its hoped that there will be consistent practise and procedures across the entirety of the Trusts sites and in particular in the respective emergency departments. The deceased's condition continued to deteriorate and on April 2016 the family made contact with the GP practice requesting a visit: His reported symptoms did not indicate an acute condition appropriate for such a visit and in any event the particular GP had other responsibilities. He planned, however; to visit the deceased on 4 April 2017 . However on 3 April the deceased had a cardiac arrest at home and although given bystander CPR and the ambulance service attending he had a significant period of cardiac cessation. He was taken to the emergency department of UHSM where further resuscitation took place but his condition deteriorated and he died on 8 April 2016.
Action Should Be Taken
In my opinion action should be taken to prevent future deaths and believe you and your organisation have the power to take such action.
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Data sourced from Courts and Tribunals Judiciary under the Open Government Licence.