Surrey
Coroner Area
Reports: 189
Earliest: Aug 2013
Latest: 10 Apr 2026
77% response rate (above 63% average).
Charles Stringer
All Responded
2022-0317
10 Oct 2022
Surrey County Council, Highways Agency …
Road (Highways Safety) related deaths
Concerns summary (AI summary)
The council demonstrated a lack of reflection and action on pothole management, with insufficient information for inspectors, mechanistic risk assessments, poor communication, and slow repairs.
Action Taken
(AI summary)
Surrey County Council has reinforced the process for Surrey Police and the Surrey Contact Centre to notify the Highways Service immediately in the event of serious injuries or deaths related to road defects, and instructed Customer Care Centre operatives to make direct contact with Highways if there are any uncertainties.
Sandra Kirk
All Responded
2022-0298
26 Sep 2022
NHS England
NHS Improvement
Suicide (from 2015)
Concerns summary (AI summary)
Ligature risk policies inadequately address potential ligature items like clothing, focusing instead on anchor points and avoiding 'blanket restrictions' without sufficiently identifying actual risks to vulnerable patients.
Action Planned
(AI summary)
NHS England is reviewing national guidance around risk assessments and working towards a more personalised safety planning approach. They are supporting units in urgent need of support, redesigning the model of care, and driving cultural change through leadership development. NHS England acknowledges the concerns regarding ligature risk reduction policies and guidance. They state that Cygnet is providing ligature training and enhancing their ligature risk reduction policy. They are also reviewing national guidance around risk assessments.
Christopher Boughton
All Responded
2022-0235
29 Jul 2022
National Police Chiefs’ Council
Suicide (from 2015)
Concerns summary (AI summary)
A lack of communication and clear ownership between bordering police forces hindered effective tasking and transfer of investigations, resulting in search requests being mismanaged and crucial information not being disclosed.
Action Planned
(AI summary)
The National Police Chiefs' Council (NPCC) highlights existing APP guidance on cross-border cases and states that a Task and Finishing Group has developed draft NPCC advice on ‘Requesting Missing Person Enquiries in Another Force and Transfers of Investigations’ which has been circulated for comment.
Matthew Evans
All Responded
2022-0148
18 May 2022
NHS England, Department of Health, Care…
Alcohol, drug and medication related deaths
Community health care and emergency services related deaths
Mental Health related deaths
Suicide (from 2015)
Concerns summary (AI summary)
The GP failed to adequately assess mental health or provide proactive care, while the practice lacked robust policies for prescribing, clinical governance, and learning. Thresholds for referring to secondary mental health services were also unclear.
Noted
(AI summary)
NHS England highlights existing educational resources and guidance for GPs and outlines planned future actions including the rollout of the Learn from Patient Safety Events (LFPSE) service and implementation of the Patient Safety Incident Response Framework (PSIRF), and sharing the report with Regional Mortality Boards. Farnham Park GP Practice conducted a Serious Event Audit on 31 May 2022 and identified a clinical psychologist to provide mental health training. Unexpected deaths will be discussed at weekly clinical meetings. NHS Frimley ICB will share the coroner's concerns with GP practices, focusing on documentation of suicide/self-harm risk and mental health assessments. They will also update the local formulary to highlight national guidance on the increased risk of suicidal behavior when starting antidepressants, with a point-of-prescribing alert, to be completed by August 2022. CQC contacted Farnham Park Health Group and received evidence of a significant event analysis and action plan implemented in response to the death, with 7 of 10 actions already completed. They also raised the failure to notify CQC of the death with the provider and will consider further action. The GMC has reviewed the concerns and decided not to investigate further, but will share them with the doctor's responsible officer for discussion during their revalidation. The Department acknowledges the concerns and notes actions taken by other bodies, emphasizing the clinical responsibility of GPs in prescribing decisions and referencing NICE guidelines. It provides general context and reiterates existing guidelines without committing to specific new actions.
Sarah Clarke
All Responded
2022-0386
16 May 2022
Surrey University, NHS England, Univers…
Suicide (from 2015)
Concerns summary (AI summary)
University mental health services were insufficiently robust for high-risk students, lacking national guidance implementation, proper oversight, effective NHS liaison, and adequate systems to ensure student safety after distress.
Action Taken
(AI summary)
The University of Surrey details several actions taken in response to the death, including improvements to risk management, training, external relationships, information sharing, data collection, internal reviews, and establishing a postvention team.
Freda Lennox
All Responded
2022-0137
10 May 2022
St Peter’s Hospital
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
Inadequate pre-operative assessment stemmed from uncompleted tests, poor information sharing between consultants, and a lack of funding and resources for a dedicated high-risk anaesthetic clinic.
Action Taken
(AI summary)
The Trust has appointed an anaesthetic lead for high-risk anaesthetic patient pathways and expanded services for high-risk patients, with four dedicated high-risk anaesthetic pre-assessment clinics per week; it introduced an electronic patient record system with a specific pathway for referral into the high-risk clinic.
Sebastian Nottage
All Responded
2022-0289
19 Apr 2022
Surrey and Sussex Healthcare NHS Trust
Railway related deaths
Concerns summary (AI summary)
There is a lack of clear guidance and training regarding the timely completion and accurate information gathering for the "Seven-day short stay booklet for admission/discharge."
Action Taken
(AI summary)
Surrey and Sussex Healthcare NHS Trust has developed an updated training package to ensure ward staff complete patient documentation. Training sessions are being arranged.
Richard Scott-Powell
All Responded
2022-0114
19 Apr 2022
Holy Cross Hospital
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
Critical NEWS2 scores and abnormal vital signs were not escalated, vital signs were inconsistently recorded or vaguely noted as "okay," indicating a lack of clear policies and training for observation management.
Action Planned
(AI summary)
Holy Cross Hospital has written a policy on ‘Managing a Deteriorating Patient’, including a decision tree for monitoring and escalation, with staff training to follow. They are also implementing an Electronic Patient Record System in the second half of 2022/23.
Oskar Nash
All Responded
2022-0031
31 Jan 2022
Department for Education
Department of Health and Social Care
National Child Safeguarding Review Panel
+3 more
Child Death (from 2015)
Hospital Death (Clinical Procedures and medical management) related deaths
Mental Health related deaths
Other related deaths
Railway related deaths
Suicide (from 2015)
Concerns summary (AI summary)
Child mental health services lack mandatory Autism training for triage staff, risking inadequate understanding and inappropriate closure of referrals. Routine referrals are automatically deemed low risk, despite potential for significant harm.
Action Planned
(AI summary)
The council made Autism awareness training mandatory for all staff working directly with children and young people, to be completed by 31 March 2022. It noted the Coroner's concern regarding post-death reviews, stating that SCC follows national guidance and took appropriate steps by way of a Thematic Review which was accepted by the National Panel. The Department for Education is conducting reviews of special educational needs and disability and of the children’s social care system, which will lead to significant reform of the support available for the most vulnerable of children and young people. The CCG details actions taken including a Surrey CDR team meeting, incorporating thematic review learning into Surrey Children Services academy training, establishing a multi-agency task and finish group and a children and young person subgroup of the Surrey Suicide Prevention Partnership. Oskar's death will be presented at the next suicide themed CDOP meeting and learning shared nationally via NCMD. The Child Safeguarding Practice Review Panel are developing a framework for undertaking rapid reviews, developing a quality assurance framework and publishing anonymised examples of good quality rapid reviews as exemplars of good practice.
Frances Thomas
All Responded
2021-0408
26 Nov 2021
Department for Education
Other related deaths
Suicide (from 2015)
Concerns summary (AI summary)
Outdated e-security guidance from the Department of Education led to inadequate web filtering, lack of oversight for blocklists, and insufficient scrutiny of age-inappropriate online content in schools.
Action Planned
(AI summary)
The Department for Education acknowledges the concerns around online content promoting suicide and self-harm, highlights existing guidance for schools, and mentions the upcoming Online Safety Bill which aims to regulate harmful content online. They are also working with the Children’s Commissioner for further recommendations.
Sheldon Marshall
All Responded
2021-0276
20 Aug 2021
Mayday Group
Emergency services related deaths (2019 onwards)
Other related deaths
Concerns summary (AI summary)
Insufficient senior clinical oversight at Mayday Assistance Limited and a lack of clear responsibility for patient medical management during air ambulance repatriations pose risks of future deaths.
Action Taken
(AI summary)
Mayday Assistance now employs two doctors, has implemented an internal escalation process for seriously ill patients, holds weekly virtual ward rounds to review patient management and has an Air Ambulance Support Agreement in place with providers to clarify responsibilities.
Hannah Bampfylde
All Responded
2021-0136
5 May 2021
Sussex Partnership NHS Foundation Trust
Hospital Death (Clinical Procedures and medical management) related deaths
Mental Health related deaths
Suicide (from 2015)
Concerns summary (AI summary)
Poor communication protocols meant Hannah's GP was unaware of her non-engagement with mental health services. The engagement policy lacked clarity on re-booking appointments and escalating non-attendance, allowing newly referred patients to slip through the system.
Action Taken
(AI summary)
Since September 2020, the Referral Co-ordinator is the person who books any further initial assessment appointments and not the Team Administrator. The requirement to notify the GP is stated in their Active Engagement Did Not Attend (DNA) Management Policy; weekly administration support is in place to ensure that all DNA cases have been identified and our Referral Co-ordinator oversees the rebooking of assessments and/or informs the GP of discharge from Horsham ATS.
Mary Gwanyama
All Responded
2021-0117
21 Apr 2021
Surrey and Borders Partnership
Community health care and emergency services related deaths
Hospital Death (Clinical Procedures and medical management) related deaths
Mental Health related deaths
Railway related deaths
Suicide (from 2015)
Concerns summary (AI summary)
A vulnerable patient was prematurely discharged into homelessness from a mental health unit without proper planning, medical review, or adequate risk assessment, failing to follow Care Programme Approach guidelines.
Action Planned
(AI summary)
The Trust will update its CPA policy and Acute Care Services Operational Protocol to reflect that anyone who is homeless must have a CPA discharge meeting on the inpatient ward prior to discharge. The CMHRS Operational Policy is going to be updated, with specific attention to the ‘transition’ process to another Trust.
Ann Coles
All Responded
2021-0101
13 Apr 2021
Royal College of GPs
Royal College of Physicians
Accident at Work and Health and Safety related deaths
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
A significant gap exists in patient oversight as there is no compulsory requirement for lung imaging when individuals are prescribed long-term amiodarone, despite known lung toxicity risks.
Noted
(AI summary)
The RCGP acknowledges the concerns, provides background on amiodarone, and recommends that the coroner request the MHRA comment on the matter as regulatory responsibility lies with them. The RCP recommends that no new monitoring systems are required for amiodarone, but that strict adherence to existing NICE and local shared care guidelines will provide for safe and monitored practice. MHRA will take forward the PEAG's recommendations to improve product information on pulmonary toxicity and consider additional risk minimisation measures, such as a Patient Alert Card, and issue a reminder to healthcare professionals via the Drug Safety Update.
Lucy Colgate
All Responded
2021-0042
12 Feb 2021
President of Association of British Neu…
Other related deaths
Concerns summary (AI summary)
The danger of inward-opening doors in confined spaces for epilepsy sufferers is not widely recognized, whereas an outward-opening door could have prevented the death.
Action Planned
(AI summary)
Epilepsy Action will amend its online information by the end of June 2021 to extend advice about bathroom doors to any door to any confined space. It will also publish an article in its magazine and notify healthcare professional contacts about the issue. The RCPCH will share learning from the death with paediatric specialty groups and OPEN UK to raise awareness of home environment risks for children with epilepsy. They also suggest SUDEP Action could adjust advice on door opening in their resources.
Michael Dent-Jones
All Responded
2021-0041
12 Feb 2021
HMPS
Alcohol, drug and medication related deaths
Community health care and emergency services related deaths
State Custody related deaths
Suicide (from 2015)
Concerns summary (AI summary)
National Probation Service Approved Premises staff and management were unaware of and not implementing policies for managing residents' prescribed medication. Procedures were absent, and staff had not read essential safety documents, indicating broader safety failures.
Action Planned
(AI summary)
The national Safe Working Practice document for Approved Premises is being re-issued on April 30th 2021 and all staff must read the updated SWP and sign a register to confirm this and that they understand the processes. The National Approved Premises Team will also review the EQuiP usage data for approved premises staff to identify any areas where EQuiP usage falls below average and will undertake an awareness raising exercise to reinforce the importance of EQuiP.
Karl Bolam
All Responded
2021-0011
14 Jan 2021
NHS Pathways
Emergency services related deaths (2019 onwards)
Concerns summary (AI summary)
Ambulance service surge management led to delayed response. Call handlers failed to ask a lone caller if he could contact someone for assistance, a script deficiency later partially addressed.
Action Planned
(AI summary)
NHS Digital has reviewed the NHS Pathways script and will work with stakeholders to explore options for improvements. They have committed to reviewing the NHS Pathways training materials to ensure that the importance of encouraging callers to seek support is reinforced.
Kimberley Smith
All Responded
2020-0279
9 Dec 2020
Surrey and Borders Partnership NHS Foun…
Alcohol, drug and medication related deaths
Hospital Death (Clinical Procedures and medical management) related deaths
Mental Health related deaths
Suicide (from 2015)
Concerns summary (AI summary)
The Trust lacks clear written policies for managing informal patients' leave requests, including risk assessments and monitoring. A vital recommendation for a comprehensive alcohol detoxification protocol also remains unimplemented.
Action Taken
(AI summary)
The Trust has developed guidance regarding alcohol detoxification for people admitted to inpatient wards and are developing new guidelines for managing people with Alcohol Use Disorders (AuDs). They have also completed a retrospective baseline audit and will complete a second audit to check for improvements.
Peter Unsworth
All Responded
2020-0267
1 Dec 2020
NHS Improvement, Royal College of Physi…
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
Critical consultant advice on a complex medical situation was neither recorded in writing nor confirmed, risking misunderstandings between medical teams.
Action Planned
(AI summary)
The Trust has reiterated the need to document verbal advice and information, continues to audit medical records, and has embedded documentation of specialist advice in the curriculum for Junior Doctors. The Trust is introducing Electronic Patient Records in December 2021. The GMC will consider the information provided and determine whether any further action is required either through their Outreach or fitness to practise process. Ashford and St. Peters Hospitals emphasizes documentation of specialist advice in training for junior doctors and at Trust events. They will further strengthen documentation by introducing Electronic Patient Records in December 2021. The RCS will consider the coroner's concerns in its 2021 programme of standards and good practice guidance review and development, and shared the correspondence with the British Orthopaedic Association. The GMC has opened a provisional enquiry into the actions of one doctor and will obtain clinical records and an independent clinical opinion. No further action will be taken regarding the other doctor. The BOA will set up a short life working group with haematology colleagues to explore producing guidance on managing complex cases regarding thromboembolism prevention. The RCP has highlighted the need for standards to confirm the accuracy of verbally given advice as a member of PRSB and proposed standards for remote advice documentation based on COVID-19 pandemic learnings. The RCP continues to advocate for integrated electronic record systems.
Yo Li
All Responded
2020-0245
19 Nov 2020
British Association of Perinatal Medici…
NHS England
Child Death (from 2015)
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
National guidance for central venous catheters in neonates lacks a key risk factor, and there's no mandatory requirement for NHS Trusts to ensure clinician familiarity or policy compliance with existing guidelines.
Disputed
(AI summary)
The BAPM acknowledges the coroner's concerns but argues that their existing Framework for Practice (FfP) for the use of Central Venous Catheters in Neonates already addresses the issues. They contend that a requirement for NHS Trusts to ensure clinicians are familiar with the FfP is unnecessary. NICE acknowledges the concerns but states that BAPM guidance should cover UVC insertion and risks, and that the GMC requires clinicians to be aware of relevant specialty guidance. They have logged the concerns for consideration when guideline NG154 is next reviewed.
Linda Doherty
All Responded
2020-0224
5 Nov 2020
Surrey and Sussex Healthcare NHS Trust
Community health care and emergency services related deaths
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
Failures included lack of colorectal follow-up, inaccurate malnutrition scoring, incomplete food charts, delayed recognition of weight loss, and an end-of-life decision made without full multidisciplinary team consultation.
Action Planned
(AI summary)
The Trust's response includes an action plan with actions such as the Nutrition Steering group overseeing an audit to assess the impact of MaST nutrition training, appointing a professional lead and a lead dietician, and agreeing funding for an additional nutritional nurse specialist, all with deadlines for completion.
Mitica Ladunca
All Responded
2020-0125
9 Jun 2020
Surrey County Council
Road (Highways Safety) related deaths
Concerns summary (AI summary)
A lack of adequate signage warning A322 drivers about a pedestrian crossing point creates a safety hazard for those traversing both carriageways.
Action Planned
(AI summary)
The Area Highway Manager will install advance signage at the location of the incident, scheduled for 29/30 September, coordinated with the County’s high speed Traffic Management programme.
Karen Bingham
All Responded
2020-0081
30 Mar 2020
South East Ambulance Service
Surrey Constabulary
Emergency services related deaths (2019 onwards)
Mental Health related deaths
Other related deaths
Concerns summary (AI summary)
Police training on mental health conditions is insufficient, and emergency service dispatchers lack understanding of each other's triaging and response systems, leading to coordination failures.
Action Planned
(AI summary)
SECAmb, in collaboration with Surrey, Sussex and Kent police forces, will review its Surge Management Plan and explore opportunities for closer collaborative working, aiming for implementation by the end of the year. They will also work to ensure partner agencies disseminate information internally. Surrey Police updated the "Mental Health Guide" on officers' Mobile Data Terminals, delivered training from SECamb to Contact Centre and Force Control Room staff in 2018, and hold quarterly meetings with SECamb's Emergency Operations Centre. A new Decision Support Flowchart has also been agreed for implementation in October 2020.
Iris Skinner
All Responded
2019-0427
17 Dec 2019
Barchester Healthcare
Care Home Health related deaths
Concerns summary (AI summary)
Agency staff employed by the care home, and potentially across the healthcare group, may be unfamiliar with the critical Head Injury Policy, unlike permanent staff.
Action Taken
(AI summary)
Windmill Manor has created a new Agency Folder with key policies. Barchester is rolling out a modified induction checklist, pocket guide and poster across all homes by the end of February 2020, and compliance will be checked via the Quality Governance Framework.
JJ Wilson
All Responded
2019-0243
17 Jul 2019
Health and Safety Executive
Accident at Work and Health and Safety related deaths
Concerns summary (AI summary)
The absence of mandatory regulations requiring fire retardant overalls for test track drivers creates a serious risk of injury or death from fire in the event of a crash, despite their availability.
Disputed
(AI summary)
The Health and Safety Executive believes existing UK law requiring assessment of foreseeable risk is sufficient regarding the need for fire-retardant overalls and that no further action is required. They state that FIA regulations are outside of HSE's comment.