Surrey
Coroner Area
Reports: 189
Earliest: Aug 2013
Latest: 10 Apr 2026
77% response rate (above 63% average).
Gillian Stokes
All Responded
2024-0436
8 Aug 2024
Ashford and St Peter’s Hospitals NHS Fo…
Department of Health & Social Care
Royal College of Nursing
+1 more
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
Insufficient clinical guidance for diagnosing radiation-induced sarcoma in breast implant patients and an inadequate 5-year surveillance period. A crucial follow-up appointment after an aspiration was also not carried out.
Noted
(AI summary)
The DHSC will explore with MHRA and NHSE raising awareness of angiosarcoma following radiation with patients and clinicians. They note that surveillance guidance for angiosarcoma may do more harm than benefit. The RCN supports the coroner's concerns regarding lack of guidance and pathways for radiation induced sarcoma, implants, and the current surveillance period. However, as a professional body, they do not comment on individual cases. Ashford and St Peters Hospitals NHS Foundation Trust is developing a Standard Operating Procedure (SOP) for the Breast One Stop Shop Clinic that will outline guidelines for patient follow-up care, including accommodating patients requiring earlier follow-up in some circumstances. The RCR has tasked the authors of their 'Guidance on screening and symptomatic breast imaging' to consider the coroner's concerns during the current review and ensure all modalities are considered.
Wendy Hammon
All Responded
2024-0410
29 Jul 2024
Ashford and St. Peter’s Hospitals NHS F…
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
Critical indicators of deteriorating health (rising CRP, fluid charts, NEWS2 scores) were consistently missed or incomplete by clinical staff, suggesting a systemic lack of knowledge and inadequate monitoring.
Action Planned
(AI summary)
The Trust's Serious Incident Report recommends empowering junior doctors to escalate and seek senior review. Actions to facilitate this include discussion at the Junior Doctor Forum, policy reviews, strengthening electronic patient record escalation processes, and monitoring quality improvement projects.
Jessica de Souza
All Responded
2024-0407
16 Jul 2024
BMJ Group
National Institute for Health and Clini…
Royal Pharmaceutical Society
Mental Health related deaths
Suicide (from 2015)
Concerns summary (AI summary)
Clinicians relied on potentially misleading guidance to prescribe aripiprazole as a monotherapy for bipolar disorder, which was ineffective in protecting the patient from depressive relapse.
Noted
(AI summary)
The Royal Pharmaceutical Society explains that the BNF provides a general overview and may not include all information necessary for prescribing, recommending referral to a specialist for bipolar disorder. They will continue to monitor for additional information around the management of bipolar disorder for future updates. BMJ acknowledges the coroner's concerns regarding BMJ Best Practice's content on bipolar disorder treatment. They state that the tool is a reference for medical professionals and that content is regularly reviewed and updated, but the decision on treatment remains with the prescribing clinician. They highlight the importance of consulting multiple sources and checking product information sheets for medications. NICE acknowledges the coroner's concerns regarding their bipolar disorder guideline (CG185) and its consideration of the two polarities of bipolar disorder in long-term treatment. They will discuss this area with their topic experts and review any new evidence, updating recommendations if necessary.
Isabella McCreadie
All Responded
2024-0300
3 Jun 2024
Frimley Health NHS Foundation Trust
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
Insufficient dietetic staffing and inadequate staff training for complex care, including pressure sore management and patient repositioning, were concerns. There were also unaddressed issues with medication ordering and insufficient training for agency staff.
Action Taken
(AI summary)
Frimley NHS has implemented mandatory four-hour classroom-based Epic training for agency staff, reduced reliance on agency staff, and requires supervision of agency staff by substantive members. A review is currently being undertaken to look at demand and capacity for the whole of the therapy’s directorate including the dietetics team and a staffing proposal paper is being compiled.
Zarah Ravn
All Responded
2024-0252
8 May 2024
Ashlea Medical Practice
Alcohol, drug and medication related deaths
Concerns summary (AI summary)
Mental health, physical, and medication reviews for a patient with schizophrenia and depression had not been carried out for a number of years, with a lack of monitoring and standardised process for review; no risk assessment was carried out when the patient reported a dip in her mental health.
Action Taken
(AI summary)
The practice has implemented changes to SMI annual review processes, including a new process for tasking GPs for mental health and medication reviews, reminders to use templates, and safety netting. They have also introduced a new HRT prescribing policy with questionnaires and audits, and reiterated the importance of suicide risk assessments and training.
John Bass
All Responded
2024-0251
8 May 2024
Surrey County Council
Road (Highways Safety) related deaths
Concerns summary (AI summary)
Inadequate guidance for highway inspectors on vegetation encroachment on pavements and infrequent inspections of busy footpaths pose an ongoing risk to public safety.
Noted
(AI summary)
Surrey County Council acknowledges the coroner's concerns regarding vegetation encroachment and inspection frequency. They state that pavements are for pedestrians, not cyclists, and that the inspection regime is in line with their responsibilities and national guidance. They will, however, remind the inspection team to consider the risk to vulnerable users posed by debris.
Timothy Clayton
All Responded
2024-0206
17 Apr 2024
NHS England
St George’s Epsom and St Helier Group
Alcohol, drug and medication related deaths
Concerns summary (AI summary)
Hospital discharge planning policy is inadequate, with clinicians erroneously relying on patient capacity to justify unsafe discharges without proper informed consent, exacerbated by bed pressures.
Action Taken
(AI summary)
NHS England highlights the meeting of the target of 5,000 additional core general and acute beds in January 2024. NHS England also notes that Epsom and St Helier University Hospitals NHS Trust has updated its Hospital Discharge and Criteria to Reside Policy and process for identifying vulnerable patients and has emphasised the importance of family involvement in decision-making. Epsom and St Helier University Hospitals NHS Trust has updated its Hospital Discharge and Criteria to Reside Policy, emphasised the importance of family involvement in decision-making, and is providing additional safeguarding training to staff. The Trust has also communicated anonymised learning and actions from the case across the organisation.
Jonathan Harris
All Responded
2024-0155
20 Mar 2024
NHS England
Suicide (from 2015)
Concerns summary (AI summary)
Persistent national and local shortages of consultant psychiatrists and inpatient psychiatric beds are preventing access to essential mental health care.
Action Planned
(AI summary)
NHS England highlights its Long Term Workforce Plan to address workforce shortages and specific investment in mental health services. It also states that the Regulation 28 Working Group discusses all reports received to share learnings and insights across the NHS.
Anne Rowland
All Responded
2024-0154
20 Mar 2024
Surrey and Sussex Healthcare NHS Trust
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
Continuing infrastructure issues at East Surrey Hospital and a local metric for hip fracture surgery exceeding NICE guidelines delay essential operations, increasing patient risk of complications.
Action Taken
(AI summary)
Surrey & Sussex Healthcare NHS Trust outlines actions taken to improve timely surgery for fractured neck of femur patients including infrastructure improvements and process changes, resulting in improved surgery rates within 36 hours and a reduced mortality rate.
Jake Baker
All Responded
2024-0068
8 Feb 2024
Care Quality Commission
Surrey County Council
Other related deaths
Concerns summary (AI summary)
Surrey County Council has failed to address inadequate pathway plans, opaque diagnostic processes, and poor access to adult social care for care leavers. Deficiencies in risk assessment standards and non-mandatory Mental Capacity Act training persist.
Action Taken
(AI summary)
CQC has internal processes to review Regulation 28 reports, including a decision review meeting (DRM) to consider concerns and determine regulatory responses. CQC also conducted a comprehensive inspection of Glasshouse College in June 2021, resulting in an 'inadequate' rating, but a re-inspection in March 2022 found significant improvements and a 'good' rating. CQC are also working to improve links with local Learning Disability Mortality Review (LeDeR) teams and access to their data. Surrey County Council provides Pathway Plan training as part of personal advisers' induction and has had a formal training programme since at least September 2021, and updated the content in 2024 with a rolling programme of training. Mental Capacity Act training is now mandatory for all front line staff in the Adults Service.
David Mitchener
All Responded
2024-0083
19 Jan 2024
Department of Health and Social Care
Food Standards Agency
NaturPlus UK
Other related deaths
Concerns summary (AI summary)
Food labelling requirements are inadequate, failing to include warnings, guidance on dosage, and potential serious risks and side effects of excess vitamin supplements.
Noted
(AI summary)
The Food Standards Agency will raise the coroner's report at the next cross-government Food Supplements Working Group and contact relevant local authorities to ascertain whether the product is in compliance with food supplements requirements. Save on Supplements Ltd expresses condolences and states it complies with applicable law, provides information on its website and packaging for safe consumption and reviewed its operations following the inquest. It will consider implementing changes if the regulatory landscape changes. The Department of Health and Social Care discussed the issues raised in the PFD report at the Cross-Government Food Supplements Working Group meeting in April, which agreed to set up a sub-group to look at the issues raised. They have also made relevant trade associations relating to food supplements aware of the incident and will meet with them in due course.
Meghan Chrismas
All Responded
2024-0118
29 Dec 2023
Hampshire and Isle of Wight Constabulary
NHS England
Suicide (from 2015)
Concerns summary (AI summary)
Inadequate supervision of police control room operators and the absence of effective information-sharing structures between NHS and private healthcare providers posed significant risks.
Action Taken
(AI summary)
The Constabulary provided CPD training on THRIVE Risk Assessment and Re-assessment of Risk to control room staff in 2023. They adopted the THRIVE risk assessment model in October 2023 and expanded the remit of the QuAD team to audit incidents and supervisory reviews. They also launched a 'Your Call' learning publication in January 2024. NHS England highlights existing policies and guidelines, including the Summary Care Record (SCR) and professional guidelines on information sharing, to address concerns about information transfer between NHS and private healthcare providers. It also mentions a working group that reviews PFD reports to identify and address emerging trends.
Larry Spriggs
All Responded
2024-0104
22 Dec 2023
Surrey and Boarders Partnership NHS Fou…
Mental Health related deaths
Concerns summary (AI summary)
The coroner notes a lack of evidence of cultural change in patient care and treatment, as well as concerns regarding inpatient risk assessment, information passage between staff, and intermittent observation management at Farnham Road Hospital.
Action Taken
(AI summary)
The Trust has launched a new five-year strategy focused on high-quality care, an inpatient improvement plan for safety and quality improvements, and introduced the Supportive Observations Audit Tool, with a digital solution being tested for recording supportive observations. They are also leading a national work stream on workforce and training for therapeutic observations.
Barbara Woodman
All Responded
2024-0100
22 Dec 2023
NHS England
Surrey and Borders Partnership NHS Foun…
Surrey County Council
+1 more
Alcohol, drug and medication related deaths
Concerns summary (AI summary)
Missed opportunities for collateral history gathering, inaccessible information systems, inadequate risk assessment handling, and poorly recorded care plans collectively hindered effective mental health support.
Noted
(AI summary)
NHS England highlights the National Care Records Service (NCRS) and Shared Care Records, aiming for national interoperability between all Shared Care Records in England by March 2025 to improve information sharing. Surrey and Borders Partnership NHS Foundation Trust and Surrey County Council clarify the purpose of the SCARF process and highlight existing crisis support services. A project group will be carrying out a detailed review of their cross-agency SCARF process. Surrey Police acknowledges the PFD report but notes that no specific issues were raised in relation to their force, however they will share the findings amongst relevant teams.
John Lee
All Responded
2023-0505
6 Dec 2023
Surrey and Sussex Healthcare NHS Trust
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
Dementia patients at the Trust are not consistently receiving mouth care after eating, posing a risk of future deaths.
Action Taken
(AI summary)
The Trust has already undertaken several actions, including updating the dysphagia e-learning module, introducing a rolling training programme, and planning a swallow awareness event in March 2024. It will also review the Meal time policy, relaunch Red Tray guidance, and produce communication materials promoting dysphagia awareness.
Kevin O’Hara
All Responded
2023-0472
23 Nov 2023
Surrey County Council
Other related deaths
Concerns summary (AI summary)
Inexperienced staff conducting Safe and Well Visits without audit or oversight, coupled with a lack of consistent risk assessment follow-ups, results in missed opportunities to identify and address safety issues.
Action Planned
(AI summary)
Surrey County Council and Surrey Fire and Rescue Service acknowledge mistakes and outline planned improvements. These include quality assurance for Safe and Well Visits, a new risk assessment process within Adult Social Care, and updated training programs with timelines provided.
Linda Oldland
All Responded
2023-0293
14 Aug 2023
Leonard Cheshire
Care Home Health related deaths
Concerns summary (AI summary)
Hydon Hill Nursing Home failed to share critical patient information with medical staff, delayed antibiotic administration, missed a cardiac arrest, and incorrectly reported a DNAR, indicating policy and training deficiencies.
Action Planned
(AI summary)
Leonard Cheshire has implemented measures including manager's daily walkarounds, Sepsis training, and is reviewing their training program, service manager/staff induction, and implementing a quality audit plan, with plans to implement electronic care plans by March 2025.
Reginald Bourn
All Responded
2023-0288
8 Aug 2023
Health Education England
National Institute for Health and Care …
Hospital Death (Clinical Procedures and medical management) related deaths
Concerns summary (AI summary)
There is a critical lack of national guidance and training for the safe insertion and placement confirmation of nasogastric decompression tubes, unlike feeding tubes, risking fatal misplacement.
Action Planned
(AI summary)
While NHS England does not routinely provide guidance on nasogastric decompression tubes, they have asked regional colleagues to raise awareness of the concerns raised in the report and learnings from the case with their regional Integrated Care Boards, which can then engage with local NHS Trusts. NICE has shared the report with its topic selection and prioritisation team to consider guidance on small bowel obstruction and nasogastric decompression. The report has also been shared with NICE’s guideline surveillance team to see if an update to recommendations on nutrition support for adults is required. The MHRA has reached out to manufacturers of nasogastric tubing to confirm their primary intended use and to review their instructions for use, expecting to complete the initial review by 4 January 2024, after which they will work with manufacturers to update their IFU where applicable.
Matthew Power
All Responded
2023-0213
26 Jun 2023
EMIS Health
Alcohol, drug and medication related deaths
Concerns summary (AI summary)
The EMIS prescribing system has flaws, including repeat prescriptions remaining 'pending' after cancellation, confusing grouping of dosages, and difficulty in accurately auditing prescribing history, posing a risk of medication errors.
Noted
(AI summary)
EMIS reviewed its EMIS Web system and believes no software developments are required beyond existing functionality. They offer further training to the Practice on optimal use of the system.
Ginger Wright
All Responded
2023-0212
26 Jun 2023
Department of Health and Social Care
South East Coast Ambulance Service
Alcohol, drug and medication related deaths
Emergency services related deaths (2019 onwards)
Suicide (from 2015)
Concerns summary (AI summary)
The ambulance service (SECAMBS) is consistently operating at a critical surge level, where demand significantly exceeds resources, leading to a failure to meet target response times and risking future deaths.
Noted
(AI summary)
South East Coast Ambulance Service NHS Foundation Trust acknowledges concerns about operating at Stage 4 of its Surge Management Plan and outlines factors contributing to increased demand and changes in patient profiles. It states they will continue to work with partners on local and national programmes and a full system-wide review is required. The Department of Health and Social Care highlights its 'Delivery plan for recovering urgent and emergency care services', investments in ambulance workforce, and funding to improve patient flow. They report improvements in ambulance response times nationally and in the SECAmb region, and improvements in patient handover times.
Keith Nielsen
All Responded
2023-0211
26 Jun 2023
Department of Health and Social Care
South East Coast Ambulance Service
Emergency services related deaths (2019 onwards)
Concerns summary (AI summary)
The ambulance service (SECAMBS) is consistently operating at a critical surge level, where demand significantly exceeds resources, leading to a failure to meet target response times and risking future deaths.
Action Planned
(AI summary)
SECAmb is working with partners on local and national programmes, focusing on call handling, Category 2 response times, and hospital handover times, and plans a full system-wide review to develop a new care delivery model. The Department of Health and Social Care highlights its 'Delivery plan for recovering urgent and emergency care services', investments in ambulance workforce, and funding to improve patient flow. They report improvements in ambulance response times nationally and in the SECAmb region, and improvements in patient handover times.
Veronica Jenkins
All Responded
2023-0112
31 Mar 2023
Department of Health and Social Care
South East Coast Ambulance Service
Emergency services related deaths (2019 onwards)
Concerns summary (AI summary)
A critical deficit in ambulance operational hours, stemming from staff shortages and hospital handover delays, significantly compromised patient safety through delayed response times.
Action Taken
(AI summary)
SECAmb has increased frontline operations staffing, is using call validation to reduce unnecessary ambulance dispatches, and has revised operational rotas to increase staff availability during peak demand. They are also working with commissioners to improve hospital handover times. The Department of Health and Social Care acknowledges the ambulance service pressures and highlights the Delivery plan for recovering urgent and emergency care services, which aims to improve waiting times and increase ambulance capacity. The plan includes increasing hospital capacity, scaling up virtual ward beds, and workforce investments.
Gavin Pedleham
All Responded
2023-0005Deceased
30 Dec 2022
Home Office
Medicines and Healthcare Products Regul…
National Institute for Health Care Exce…
Alcohol, drug and medication related deaths
Concerns summary (AI summary)
There is a lack of regulation governing the safe storage and access of controlled drugs like Oramorph in community settings, unlike highly regulated institutional environments.
Noted
(AI summary)
The Home Office, after consulting with the Department for Health and Social Care, believes that appropriate measures are already in place to reduce the risk of accidents involving liquid morphine and has no plans to introduce additional controls. NICE believes its existing guideline [NG46] on controlled drugs: safe use and management is sufficient, including recommendations for healthcare professionals to advise patients on safe storage and appropriate use. The MHRA will work with marketing authorisation holders to update product information for Oramorph, highlighting the need for secure storage and supervision after dilution.
Jordan Pry
All Responded
2023-0003Deceased
30 Dec 2022
Connect Plus (M25) Limited
Department for Transport
National Highways Limited
Road (Highways Safety) related deaths
Concerns summary (AI summary)
An ongoing risk of further aquaplaning deaths exists on the M25 due to a persistent road "flat spot" and surface water issues, despite a history of incidents and previous PFD reports, as a comprehensive risk management plan remains unfulfilled.
Noted
(AI summary)
The Department for Transport acknowledges the concerns and notes that National Highways is responsible for the safe management of the Strategic Road Network and is taking actions to reduce risks of future collisions. DfT officials will continue to work with National Highways on the points raised. Connect Plus outlines enhanced measures being implemented, including drainage system cleaning, gully cleaning frequency increases, and safety barrier upgrades. They will also deliver a comprehensive plan for risk management including a cost benefit analysis, a review of carriageway resurfacing, investigation of illuminated warning signs, and a verge review. National Highways has installed a vehicle restraint system at the location of the fatal collision. They have also commissioned an independent review of the drainage system and are considering the viability of reprofiling the carriageway.
Neha Raju
All Responded
2022-0319
14 Oct 2022
Department of Health and Social Care
Suicide (from 2015)
Concerns summary (AI summary)
Lethal substances are readily available for purchase online and delivered within the UK without safeguards to protect vulnerable individuals from making such purchases.
Action Planned
(AI summary)
The Department of Health and Social Care is working to set up a national near-Real Time Suspected Suicide Surveillance System (nRTSSS), likely to be operational by the end of Spring 2023 and is investing an additional £57 million in suicide prevention by 2023/24 through the NHS Long Term Plan.