Care Home Health related deaths

PFD Category
Reports: 407 Areas: 66 Earliest: Aug 2013 Latest: 15 Jan 2026

73% response rate (above 63% average). 62% of classified responses show concrete action taken.

PFD Reports
244 results
Keith Inseon
All Responded
2025-0243 27 May 2025 Blackpool & Fylde
BARCHESTER HEALTHCARE LIMITED
Concerns summary (AI summary) Care home record-keeping was inaccurate and incomplete, as observation scores after a fall were not consistently recorded, hindering proper assessment for escalation to medical services. The system remains unaddressed.
Action Taken (AI summary) Barchester Healthcare has taken several actions including a review of training, refresher training on NEWS2, a new care planning digital system with guidance sheets, and themed supervision for staff. The falls policy has been reviewed and prompt sheets and guides have been created.
Ian Simpson
All Responded
2025-0226 12 May 2025 Inner North London
Barchester Healthcare Ltd
Concerns summary (AI summary) The care home delayed calling an ambulance for an unresponsive resident and maintained inadequate, inaccurate records, including misleading and unlabelled retrospective entries, compromising patient safety.
Action Planned (AI summary) Barchester Healthcare completed themed supervisions with staff, supported by clinical leads, covering RESTORE2 and managing resident deterioration. They also provided staff with 'Clinical Shots' guidance and are reviewing the Appropriate Admission Policy, with a workshop planned for General Managers. NICE will amend its guideline NG89 to recommend VTE and bleeding risk assessment after a decision to admit to hospital, or after 12 hours in ED, or by the first consultant review, whichever is sooner. Recommendations on pharmacological VTE prophylaxis will also be amended to state it should be started as soon as possible and within 14 hours of the decision to admit, rather than within 14 hours of admission.
Raihana Oluwadamilola Awolaja
All Responded
2025-0212 2 May 2025 Inner West London
Children’s Trust
Concerns summary (AI summary) A child requiring 1:1 tracheostomy care died due to inadequate supervision and insufficient staffing, leading to a blocked tracheostomy. This represents a gross failure in care.
Action Taken (AI summary) The Children's Trust has implemented mandatory training on monitoring and observation, introduced a "floating" staff role for additional support, allocated dedicated administrative support to each house, and clarified staff roles to prioritize caregiving. They have also enhanced incident reporting procedures, strengthened risk assessment processes, and improved communication with families and professionals.
Patricia Catterall
All Responded
2025-0189 11 Apr 2025 North Wales (East and Central)
Betsi Cadwaladr University Health Board Pendine Park Care Organisation
Concerns summary (AI summary) The nursing home's pre-transfer assessment process was inadequate, relying on incomplete documentation and lacking face-to-face evaluations, resulting in missed critical patient information.
Action Planned (AI summary) A task and finish group has been set up to review the current discharge form for suitability to ensure that frequency of observations and medication is clearly defined within the document. Changes to the form, once finalised and approved, will be shared with the North Wales Care Home Forum, with support from the Quality Development Team. Pendine Park Care Organisation now conducts all pre-admission assessments in person (except emergency admissions) and has updated the pre-admission assessment document to include prompts to ensure all information is requested prior to admission, including a section for diabetes.
Ivy Dixon
All Responded
2025-0186 10 Apr 2025 Inner North London
Lukka Care Homes Limited
Concerns summary (AI summary) Care home staff provided inconsistent information about a patient's condition and failed to initiate CPR for a potentially reversible cardiac arrest, indicating inadequate training and integrity issues.
Noted (AI summary) The London Ambulance Service provides a statement regarding the clinical review of the incident and details the assessment and actions taken by the paramedic at the scene, including confirming a valid DNACPR and finding no evidence of airway obstruction.
Bernard Lyon
All Responded
2025-0179 9 Apr 2025 Manchester South
Care Quality Commission Department of Health and Social Care Tameside Metropolitan Borough Council
Concerns summary (AI summary) Systemic failures include an under-managed care home using agency staff with language barriers, poor inter-agency communication, and severe overcrowding in hospital emergency departments causing treatment delays.
Noted (AI summary) The CQC acknowledges the concerns, noting that the care home in question is now dormant and outlining CQC's role and inspection methodology. They state that the Secretary of State for Health and Social Care is better placed to address concerns about pressures on the ED. Tameside Metropolitan Borough Council has revised its Multi Agency Concern (MAC) process to ensure providers notify families of concerns and has increased the number of quality monitoring officers to conduct more robust contract monitoring. The Department of Health and Social Care highlights the opening of an additional ward at Tameside General Hospital in November 2024 to provide additional capacity and support patient flow, as well as the £9 billion committed to the Better Care Fund to tackle delayed discharges.
Raymond Jennings
All Responded
2025-0125 6 Mar 2025 West Yorkshire Western
Abbey Place Nursing Home
Concerns summary (AI summary) The care home failed to promptly obtain prescribed antibiotics or seek medical care for a deteriorating resident, and could not demonstrate improved systems to prevent reoccurrence of this significant failing.
Action Taken (AI summary) The nursing home has updated its medication policy, implemented an electronic medication system and digital care planning system, changed GP and pharmacy providers, and completed documentation training with all staff.
June Phillips
All Responded
2025-0112 28 Feb 2025 Birmingham and Solihull
Willow Grange Care Home
Concerns summary (AI summary) Inaccurate care home records, failure to update falls risk assessments, and an inadequate post-falls investigation indicate a failure to learn from incidents and properly monitor patient deterioration.
Action Taken (AI summary) The care home has implemented a root cause analysis tool, uses body maps and photos for injuries, calls 999 in specific fall scenarios, implemented weekly GP ward rounds with detailed summaries, requires professional documentation on care plans, provided staff supervision and meetings on accurate reporting, updated the head injury policy, reports falls to safeguarding and CQC, refers residents with multiple falls to falls clinic, provides refresher first aid and manual handling training, implemented a documentation lead for oversight, and the manager has joined support groups.
James Siddons
All Responded
2025-0051 30 Jan 2025 London Inner (South)
London Borough of Bromley Mills Family Ltd
Concerns summary (AI summary) A care home's flawed internal investigation into a patient fracture, lacking detailed guidance and staff training, prevented learning from the incident and future death prevention.
Action Taken (AI summary) The London Borough of Bromley addressed delays in sharing PLE forms by reiterating the importance of timely safeguarding actions with the social worker involved. They are launching a Prevention and Intervention Service with a Safeguarding Hub on April 14, 2025, and will review the contents of the PLE form. Mills Family Ltd has re-emphasized notification and escalation procedures for serious incidents to senior management and implemented a Root Cause Analysis policy. Managers will receive training on updated Accident & Incident Reporting, Serious Incident Notification, and Root Cause Analysis policies, with Croner training completed and Bromley Adult Safeguarding training scheduled.
Neville McKenzie
All Responded
2025-0044 24 Jan 2025 Birmingham and Solihull Districts
Birmingham and Solihull Integrated Care… Health and Safety Executive
Concerns summary (AI summary) Care homes lack widespread knowledge and regulatory requirement for anti-choking devices, even for high-risk residents, creating an avoidable risk of deaths from choking.
Noted (AI summary) HSE states it is not the appropriate regulator to address concerns about anti-choking devices in care settings, deferring to the CQC for registered providers and the MHRA for medical device regulation. The ICB commissioned training for nursing homes, including a guest speaker on choking prevention and provided free training on modified diets and choking risk. The ICB also shared resources from the RCUK, MHRA and DSI.
Diane Poole
All Responded
2025-0020 13 Jan 2025 Liverpool and Wirral
Victoria Residential Home
Concerns summary (AI summary) A faulty emergency exit door, combined with staff's lack of awareness, inadequate alarm checks, and poor shift handover procedures, created significant safety risks for residents.
Action Taken (AI summary) Victoria Residential Home has already closed off the front lounge area where the escape door was located, secured the outside front door with electronic fob access, and made the conservatory door permanently inaccessible. They have also improved shift handover procedures with a senior WhatsApp group, completed new paperwork to evidence refreshments for residents, and staff have been re-enrolled on Safeguarding, Nutrition, DOLS and Communication training.
Sheila Nicholls
All Responded
2025-0009 7 Jan 2025 Buckinghamshire
Mandeville Grange Nursing Home
Concerns summary (AI summary) The care home had deficient policy management, poor staff understanding, and inadequate emergency response training. Internal investigations into adverse incidents were insufficient and performed by untrained staff.
Action Taken (AI summary) Mandeville Grange Nursing Home has engaged Care4Quality to rewrite its policies, implemented Bright HR for policy distribution, transitioned training to Access Learning for Care, engaged four additional trainers, and ordered a CPR training manikin; emergency CPR drills will start within 1 month pending staff competency assessment.
Peter Good
All Responded
2025-0003 2 Jan 2025 Manchester South
Harbour Healthcare Ltd
Concerns summary (AI summary) Indications of prolonged neglect, including poor hygiene and infected wounds, prompted a safeguarding alert. However, the nursing home owner failed to investigate this to identify learning or assess ongoing risks to other residents.
Action Taken (AI summary) Harbour Healthcare disseminated lessons learned regarding patient hygiene and safeguarding across the company via a bulletin to management, regional support teams and the senior leadership team and shared the Regulation 28 notice and responses across Harbour Healthcare Care Homes to ensure each of our homes benchmark themselves against the actions identified.
Edith Pye
All Responded
2024-0706 20 Dec 2024 Worcestershire
Care UK Ltd
Concerns summary (AI summary) The care home had ambiguous care plans, staff routinely failed to follow safety protocols, and handover documents were deficient and unaudited, indicating systemic failures in ensuring resident safety.
Action Taken (AI summary) Care UK has implemented a revised Safety Incident Response Framework (SIRF) policy based on the NHS framework, introduced in September 2024, to place responsibility for investigating serious incidents on independent Home Managers. They have also improved the process for updating care plans and handover sheets and ensured regular monitoring by the Home Manager.
Sylvia Savage
All Responded
2025-0010 18 Dec 2024 Durham and Darlington
Four Seasons Healthcare
Concerns summary (AI summary) The care home exhibited inadequate fall reporting, ineffective patient monitoring, reliance on family for medical intervention post-fall, and poor, unsecured record-keeping, hindering proper resident care and risk assessment.
Action Taken (AI summary) Four Seasons Health Care Group has implemented further steps and actions to address record-keeping, falls policy, and care plan re-evaluation, incorporated into ongoing care at Redwell Hills Care Home and shared across the business. All care plans and risk assessments are reviewed monthly as a minimum, with mobility care plans evaluated following any fall or near miss.
Craig Spiby
All Responded
2024-0694 10 Dec 2024 Manchester West
Bolton Cares
Concerns summary (AI summary) Care staff lacked consistent understanding and training on supervising a high-choking-risk resident, expressed low confidence in emergency first aid, and failed to apply professional curiosity.
Action Taken (AI summary) Bolton Cares has retrained staff on modified diets and choking risks, including practical training and competency assessments. They have implemented electronic 'Read and Sign' records for SALT guidelines and included SALT guidelines on manager audits and team meeting agendas.
Gloria Linton
All Responded
2024-0661 2 Dec 2024 West Yorkshire East
Lifeway Care Ltd
Concerns summary (AI summary) Carers repeatedly failed to use a mandated transfer aid (Rotanda), contravening the care plan and previous instructions. This non-compliance resulted in improper patient positioning and injury.
Action Taken (AI summary) Lifeway Care provided additional training to staff on adhering to care plans and using prescribed equipment, and implemented a banner on their online app reminding carers to follow care plans and use prescribed equipment. They also stated that spot checks and refresher training will continue.
Elan Adams
All Responded
2024-0655 26 Nov 2024 East London
Abbey Healthcare
Concerns summary (AI summary) Poor phone line quality and unclear communication from nursing staff hindered emergency calls. Additionally, a faulty resident call bell meant staff couldn't reliably be alerted, posing a significant safety risk.
Action Taken (AI summary) Abbey Healthcare has installed an app on handsets connected to Wi-Fi for direct 999 calls, is replacing Wi-Fi hotspots, and has updated the Manager Daily Walk Round Checklist to include call bell checks; also updated the Call Bell Policy to specify actions when call bells fail.
Susan Paley
All Responded
2024-0647 26 Nov 2024 Manchester South
Harbour Healthcare Ltd
Concerns summary (AI summary) A vulnerable patient was left without an accessible call bell, and care staff lack a checklist to ensure essential safety aids are consistently in place for residents.
Action Taken (AI summary) Harbour Healthcare upgraded the call bell system to enable the use of more advanced, infra-red assistive technology. They also use the digital care planning system PCS and have strengthened it by the addition of a PCS training module completed by all staff using this system.
John Riley
All Responded
2024-0637 18 Nov 2024 Norfolk
Manor House Care Home
Concerns summary (AI summary) Observations were consistently late or not performed at required intervals, indicating a failure to adhere to vital patient monitoring protocols in the care home.
Action Taken (AI summary) The Manor House Care Home has implemented a new approach to two-hourly welfare observations, dividing the home into sections and assigning staff to specific areas, with electronic recording and daily auditing to ensure timeliness; these actions are embedded into practice.
Sylvia Prichard
All Responded
2024-0576 25 Oct 2024 Surrey
Avery Healthcare Group
Concerns summary (AI summary) The care home had outdated mobility plans, lacked falls minimisation plans for at-risk residents, and failed to meet call bell response times. These systemic issues were compounded by ineffective oversight and auditing.
Action Taken (AI summary) Avery Healthcare has appointed a new Regional Director and Home Manager, conducted a lessons learned workshop across the organisation, completed a full audit of care plans, introduced a care plan tracker, implemented a new internal audit framework, fully reviewed the RADAR incident reporting system, and scheduled weekly Regional Director visits.
Christiana Dawson
All Responded
2024-0557 16 Oct 2024 South Yorkshire (West)
Darnell Grange Nursing Home
Concerns summary (AI summary) Agency nurses were not provided with essential care home-specific training or policies, leading to an unsafe presumption they would know not to move a resident after a fall.
Action Taken (AI summary) Darnell Grange Nursing Home has updated its agency nurse induction to include istumble and post fall protocol, reinforced the policy of not moving a service user post fall until clinical assessments have been done, informed the agency of the breach of company policy regarding moving a service user after a fall, and checked that there are no changes in medication.
Sally Mills
All Responded
2024-0556 14 Oct 2024 Berkshire
Caremark (Chiltern & Tree Rivers)
Concerns summary (AI summary) There's a lack of understanding in providing first aid for unresponsive patients and insufficient escalation of issues by care assistants, despite new policies not being fully embedded or known.
Action Taken (AI summary) Caremark has updated its basic life support training, medication policy and induction programme, emphasizing practical scenarios, communication, and clear recording of medication incidents.
Mia Gauci-Lamport
All Responded
2024-0545 14 Oct 2024 Surrey
Care Quality Commission Department of Health and Social Care NHS England +1 more
Concerns summary (AI summary) Inadequate night monitoring, including reliance on an insensitive video monitor, and poor medical record keeping compromised Mia's care. Lack of regular PEWS assessments and inconsistent specialist oversight were significant clinical governance concerns.
Noted (AI summary) NHS England acknowledges concerns and outlines existing oversight mechanisms, offering support to connect TCT's clinical team to specialists within the NHS and supporting TCT in connecting within the local integrated care system to improve flow to clinical appointments. CQC states that The Children's Trust (TCT) have strengthened their frequency of monitoring policy and increased their audits of the implementation of this policy; have a Frequency of Monitoring Policy in place since July 2022 which continues to be reviewed and updated. CQC have seen evidence of a strengthened learning culture at TCT through inspection and routine engagement conversations. The DHSC acknowledges the concerns raised in the report and states that they have sought assurances from the CQC and NHS England that responses are being prepared to address concerns respective to each organisation. They highlight ongoing monitoring by the CQC and clarify commissioning responsibilities. The Children's Trust has revised its Frequency of Monitoring Policy, enhanced clinical governance frameworks, and strengthened integration with NHS services following the death of Mia Gauci-Lamport.
Paul Batchelor
All Responded
2024-0494 13 Sep 2024 Surrey
Care Quality Commission Medicines and Healthcare Products Regul… Red House (Ashtead) Limited
Concerns summary (AI summary) A lack of awareness regarding proper support for nursing bed mattress extensions poses a trapping risk if they detach. Furthermore, nighttime resident check procedures, though briefed, are not formalized into care home policy.
Action Taken (AI summary) The MHRA highlights a National Patient Safety Alert published two months after the death with general requirements to prevent entrapment with beds and associated devices. They have also discussed with NAMDET the possibility of producing training materials for users of beds and bed rails, and the risks relating to entrapment, with a view to be available in the coming months. The care home has reinforced learnings, extended the Room Call Policy, implemented QR codes for night checks, and provided further training. The staff member involved is no longer working at the Red House. The CQC will continue to monitor the care home, utilising insight data and information from stakeholders. They have commenced an inspection of the service and have undertaken an initial assessment in respect of this death to determine whether criminal enforcement action should be considered and will take robust action as necessary.