Product related deaths

PFD Category
Reports: 131 Areas: 54 Earliest: Oct 2013 Latest: 5 Aug 2025

77% response rate (above 63% average). 31% of classified responses show concrete action taken. Reports rose 150% from 6 (2023) to 15 (2024).

PFD Reports
131 results
Rita Howells
All Responded
2024-0388 19 Jul 2024 Herefordshire
Hereford County Hospital
Concerns summary (AI summary) Hospital policy regarding bed rail erection before falls assessment is routinely ignored, and procedures for ensuring call bells are functional are inadequate.
Action Taken (AI summary) The Trust has implemented several measures including clearer documentation of call bell checks, reviewing incident reporting, adding falls risk to nursing handovers, implementing 'Falls Friday', using yellow socks/wristbands to identify falls risk, and trialing secured bed rails.
Abdul Oryakhel
All Responded
2024-0343 25 Jun 2024 Avon
Department for Transport Office for Product Safety and Standards West of England Combined Authority
Concerns summary (AI summary) There is a lack of understanding regarding the dangers of e-bike/e-scooter lithium-ion batteries and chargers, coupled with an absence of British or European safety standards.
Noted (AI summary) The Department of Transport refers to existing published guidance for users of e-cycles and e-scooters on battery safety, and states that pending the outcome of further research, no additional action is appropriate at this stage. The West of England Combined Authority states that specific actions to address the concerns raised by the Coroner do not lie within its strategic functions, requiring national government action in the first instance. They believe their provision of on-street rental e-scooters, e-bikes, and e-cargo bikes reduces the number of privately owned vehicles kept at home. OPSS has undertaken a program of work including commissioning research, engaging with gig economy firms to share safety information, and working with other government departments to publish guidance on e-bike and e-scooter safety. A new safety campaign with consumer messaging is expected to launch in the autumn.
Terrence Taylor
All Responded
2024-0336 21 Jun 2024 Cambridgeshire and Peterborough
British Standards Institute Care Quality Commission Department of Health and Social Care
Concerns summary (AI summary) Window restrictor guidance and British Standards for care homes are inadequate, focusing only on accidental falls, not deliberate attempts to defeat them. Care home operators are unaware these standards may not provide sufficient security.
Action Planned (AI summary) BSI has passed the coroner's report to the responsible expert committees, who are considering amending the existing standard to include the recommendations that restrictors should withstand forces greater than the current British Standard and be tested to demonstrate this. The CQC has updated their ‘Learning From Safety Incidents’ webpage with a link directing providers to the Health Building Note 00-10 Part D: Windows and associated hardware. They have also committed to publish a note in their bulletin to providers in August 2024 to remind providers of the CQC’s ‘Learning From Safety Incidents’ webpage. The CQC has published a note in its bulletin to providers highlighting the tragic loss of life following a deliberate attempt to bypass a window restrictor and reminding providers of the CQC’s ‘Learning From Safety Incidents’ webpage and updated the CQC website to reflect the Health Building Note published by NHS England.
Bobby Lee
All Responded
2024-0007 4 Jan 2024 Inner North London
Product Safety and Standards
Concerns summary (AI summary) A significant rise in fires from faulty e-bike/e-scooter lithium-ion batteries and unsuitable chargers, often from inferior conversion kits and unregulated online sales, highlights the lack of specific safety standards.
Action Planned (AI summary) The government is part of a taskforce to establish the root causes of e-bike fires. A British Standard is being developed for businesses to use within 12-18 months and the Warwick Manufacturing Group (WMG) expects to deliver their final report later this year. The government's response to the Product Safety Review is expected later this year.
Karlton Donaghey
All Responded
2023-0399 23 Oct 2023 Newcastle upon Tyne and North Tyneside
Product Safety and Standards
Concerns summary (AI summary) Helium balloons are freely available without adequate warnings, and parents lack sufficient awareness of the significant risks they pose to young children.
Action Planned (AI summary) OPSS will write to the British Standards Institution to recommend updating the Toy Safety Standard EN71 to reflect the risks of helium inhalation. OPSS will also write to relevant trade organizations and Local Authority Trading Standards authorities advising them of OPSS’ concerns about the risks posed by helium-filled balloons.
Mizanur Rahman
All Responded
2023-0306 29 Aug 2023 Inner North London
Product Safety and Standards
Concerns summary (AI summary) A lack of British or European safety standards for lithium-ion e-bike batteries and chargers allows unsafe products to be sold and mixed, causing fires, thermal runaway, and multiple deaths.
Action Taken (AI summary) The Office for Product Safety and Standards has engaged with the London Fire Brigade and Tower Hamlets Trading Standards, established a multi-disciplinary safety study, commissioned research into battery safety, and published consumer information on safe e-bike practices.
Mackenzie Cooper
All Responded
2023-0431 13 Jul 2023 Nottingham City and Nottinghamshire
Central England Co-operative Department of Health and Social Care
Concerns summary (AI summary) A community defibrillator was supplied in a non-workable state due to missing parts, highlighting inadequate maintenance systems and poor staff communication. A national system for defibrillator status is also lacking.
Action Planned (AI summary) A review has been conducted and certain improvements have been or are shortly to be made to the system operated by Central England Co-operative Limited, and further discussions with The British Heart Foundation will take place in due course in the interests of a wider positive impact. The Government has provided funding of £1m for a grant scheme to buy life-saving defibrillators for community spaces, which launched in September 2023. All Automatic External Defibrillators (AED’s) granted by the fund must be registered on The Circuit – The British Heart Foundation’s national defibrillator database which is synchronised with the Computer Aided Dispatch systems of the 14 Ambulance Trusts in the UK and holds the location and where required access codes for defibrillators.
Chester Mossop
All Responded
2023-0127 20 Apr 2023 Cumbria
Office of Product Safety and Standards
Concerns summary (AI summary) The report expresses concern that bath seats may give parents a false sense of security and that parents/carers may not be provided with advice about the safe use of bath seats.
Action Planned (AI summary) OPSS will assess the safety and compliance of similar baby bath seat models and work with the Baby Products Association to reinforce requirements for safe use instructions and clear safety warnings; they will also engage with the NHS to explore incorporating safety messages related to baby bath seats. NHS England will update its ‘Washing and bathing your baby’ website page with guidance on the use of bath seats, highlighting that they are not recommended by RoSPA or the Child Accident Prevention Trust, and is undertaking a communications push to highlight the importance of never leaving babies of any age unsupervised while in the bath; OHID will be raising the case with their networks as a safety alert.
Angela Kearn
Partially Responded
2023-0109Deceased 29 Mar 2023 Surrey
Decathlon UK General Medical Council National Trading Standards +1 more
Concerns summary (AI summary) Medical profession lacks awareness of Immersion Pulmonary Oedema. Full face snorkel masks have inadequate safety standards and insufficient public warnings regarding risks for users with cardiovascular/respiratory conditions.
Noted (AI summary) National Trading Standards states that they are unable to act on the issues raised, as product safety does not fall within their remit. They recommend the report be sent to the Office for Product Safety and Standards. The GMC asserts that medical training in the UK equips doctors with the necessary skills to assess complex acute situations, and no further specific training intervention is required for Immersion Pulmonary Oedema at this stage. They describe their role in quality assuring medical education.
Carol Welch
All Responded
2023-0011Deceased 11 Jan 2023 Warwickshire
George Eilot Hospital NHS Trust
Concerns summary (AI summary) Inadequate training and assessment processes failed to ensure doctors, especially those trained overseas, were familiar with Royal College guidance for returning ED patients and investigating neurological findings like subarachnoid haemorrhage, with learning not effectively embedded.
Action Planned (AI summary) The Trust is adding an alert to the Clinical Portal used by UEC to flag/highlight if a patient reattends within 72 hours and mandate that the doctor should seek advice from a consultant prior to discharging the patient from the department. UEC are in the process of conducting an audit to review patients that have reattended within 72 hours to see whether they were referred to a consultant prior to discharge.
Reginald Cauthery
All Responded
2022-0326 4 Oct 2022 Inner North London
CECOPS Care Quality Commission Department of Health and Social Care +3 more
Concerns summary (AI summary) A vulnerable person's telecare service was not reviewed despite increased fire risk, and smoke alarms were not connected to telecare, delaying emergency fire brigade notification.
Noted (AI summary) The TEC Services Association (TSA) will issue guidance to certified monitoring organizations by the end of November 2022. They also plan to develop a Fire Call Handling Pathway Decision Support Tool with the support of NFCC and LFB, but anticipate it will not be available until 2024. The CQC acknowledges the concerns but states they relate to services outside their scope of regulation (fire service and telecare service) and therefore they have no powers to prevent future deaths in relation to these services. The Department of Health and Social Care has reminded local authorities to consider technology-enabled care in maintaining independence and linking preventative devices like smoke detectors. It also published an updated Adult Social Care Digital Skills Framework to support the development of digital skills across the adult social care workforce. The organisation recommends monitored smoke detectors and rapid heat detectors for elderly and vulnerable service users, referencing recommendations made with London Fire Brigade in 2003. The London Borough of Hackney will address its procedures and guidance within its 'Mosaic' system to reduce risks to vulnerable individuals, especially regarding fire safety for those with risk factors like being bed-bound and a smoker; a table detailing planned actions and timelines is attached. The Home Office will share information from the case with the National Fire Chiefs Council (NFCC) and encourage them to disseminate findings and highlight the importance of linking telecare systems to smoke alarms during fire safety checks.
Edward Capovila
All Responded
2022-0125 25 Apr 2022 County of Cumbria
Medicines and Healthcare products Regul…
Concerns summary (AI summary) Insufficient information regarding unusual methods of fentanyl misuse poses a significant risk of future deaths due to its potential for varied abuse.
Action Taken (AI summary) The MHRA issued a drug safety bulletin in 2014 warning of overdose risk with fentanyl patches exposed to heat. In 2019, they reviewed benefits/risks and made recommendations for regulatory action, including updated warnings about addiction in product information and a Drug Safety Update article. The product information for all licensed codeine medicines is being updated.
Emma Pring
All Responded
2022-0105 3 Apr 2022 Mid Kent and Medway
Interweave
Concerns summary (AI summary) "Anti-ligature" safety clothing failed, allowing self-harm and potentially providing staff with false reassurance. Older, riskier versions of the product remain in circulation, requiring urgent action.
Action Taken (AI summary) Interweave Textiles Ltd. notified customers who had been supplied with similar products, recommending they check their stock for damage and reminding them to check garments before use and dispose of damaged ones, as well as reviewing and updating care instructions.
Benjamin Stroud
Historic (No Identified Response)
2022-0039 8 Feb 2022 Essex
Essex Partnership University Trust and …
Concerns summary (AI summary) A patient's case was not referred to the Multi-Disciplinary Team, denying essential psychiatric input, as the Care Coordinator made un-documented clinical decisions regarding referrals, posing a significant risk.
Anthony Walgate, Gabriel Kovari, Daniel Whitworth and Jack Taylor
All Responded
2022-0017 21 Jan 2022 East London
Metropolitan Police Service, National P…
Concerns summary (AI summary) Police investigations were marred by a significant number of "very serious and very basic investigative failings," including a profound lack of curiosity and errors, with terrible consequences.
Action Planned (AI summary) The NPCC and College of Policing outline actions taken, including updating the Death Investigation Manual and associated training to emphasize treating deaths as suspicious until proven otherwise. They have also highlighted existing guidance on handling personal effects and assessing handwritten notes, and initiated a review of the Forensic Submissions Good Practice Guide. DCMS states that the Online Safety Bill will place new requirements on companies in relation to illegal content and anonymity online and services will have to identify, mitigate and effectively manage the risk of anonymous profiles. Ofcom will set out the types of verification methods a company could use in guidance. The Metropolitan Police Service has updated its Death Investigation Policy to emphasize treating deaths as suspicious until proven otherwise and is providing refresher training to detectives. The CONNECT Investigation platform, which is replacing CRIS, will have improved functionality to track the completion of investigative actions.
Yousef Makki
All Responded
2021-0434 31 Dec 2021 Greater Manchester South
Department for Education
Concerns summary (AI summary) The coroner notes a culture among some teenagers of viewing knife possession as impressive without understanding the risks, and that the knife used in the stabbing was easily purchased during school break time, highlighting the vital role of schools and education in addressing attitudes towards knife carrying.
Action Planned (AI summary) The Department for Education is investing in educational resources to address knife crime and serious youth violence, and investing £45 million in two new programmes including Alternative Provision Specialist Taskforces and the SAFE Taskforces programme.
Edward Cockburn
Response Pending
2021-0415 Newcastle
City Hospitals Sunderland NHS Foundatio… The Jackloc Company Limited Department for Health and Social Care
Concerns summary (AI summary) Staff lacked awareness of Enhanced Care/Observation procedures and SafeCare system training. There was no process to record or audit the efficacy of delivered training.
Disputed (AI summary) Sunderland Royal Hospital has completed remedial estates work to fit additional window restrictors and swipe card access in key areas, and updated its Enhanced Care/Observation Standard Operating Procedure. They are now developing e-learning packages for SafeCare and EICO, to be uploaded to the ESR system for recording and auditing staff training. Jackloc Company Ltd disputes the need to alter fitting instructions or communicate changes to Trusts, arguing their instructions remain fit for purpose. They will, however, amend their data sheet to align it with fitting instructions, allowing for attachment to either the window frame or sill.
Jonathan Bayliss
All Responded
2021-0413 7 Dec 2021 North West Wales
Ministry of Defence
Concerns summary (AI summary) Urgent investigations into an artificial stall warning for the Hawk Mk 1 aircraft, which can stall without warning, are stalled. The training simulator also inaccurately models the aircraft with a smoke pod.
Action Planned (AI summary) The MOD is undertaking investigations into incorporating an artificial stall warning capability in the Hawk T Mk1, with a decision expected in summer 2022. The RAF is developing options for a RAFAT-focused Hawk Synthetic Training Facility, expected to be in place by 2025, and will update the current Hawk Synthetic Training Facility software to reflect a RAFAT aircraft by 2023.
James Lacey
Historic (No Identified Response)
2022-0073 29 Nov 2021 Lancashire & Blackburn with Darwen
Home Office Lancashire Constabulary Senior Coroner for East London
Concerns summary (AI summary) Harmful substances are easily purchased with less rigorous control than 'regulated poisons,' lacking restrictions like licensing and record-keeping, posing a risk of misuse.
Neil Stewart
Historic (No Identified Response)
2021-0400 25 Nov 2021 Newcastle upon Tyne
Bounce Til I Die
Concerns summary (AI summary) There was an absence of clear, written safety policies and protocols for venues and event providers, leading to inadequate communication of risks and poorly defined responsibilities for guests.
Saif Hussain
Partially Responded
2021-0399 25 Nov 2021 Berkshire
Oxford University Hospitals NHS Foundat… John Radcliffe Hospital
Concerns summary (AI summary) The trust lacked a single, integrated system for drug record-keeping and monitoring, with insufficient limits on administration and inadequate implementation of safety software like Guardrails.
Action Taken (AI summary) Oxford University Hospitals acknowledges the issue of multiple clinical systems and has taken interim mitigations, including a checklist for safe handovers, transcription of drug charts, creation of discharge summaries, and the automated upload of clinical notes from CareVue to Cerner since July 2021. They are also introducing new infusion pumps with drug libraries.
Darrell Devlin
All Responded
2021-0397 23 Nov 2021 Cumbria
Greater Manchester Mental Health NHS Fo…
Concerns summary (AI summary) Over-reliance on remote drug and alcohol service contacts without in-person assessments or drug testing led to inaccurate client assessment, risking harm from excessive dosage or polydrug exposure.
Noted (AI summary) Humankinds, the incoming provider of Addictions Services within Cumbria, describes actions already taken since taking over the service, including weekly provider meetings, clinical handover for high-risk cases, data transfer of all active service user’s relevant information, and review of all service users at a face-to-face appointment. Greater Manchester Mental Health (GMMH) acknowledges the concerns and apologizes, highlighting that the death occurred during the COVID-19 pandemic, and refers to a meeting with the new service provider, Humankind, regarding the transfer process. GMMH offers to meet with the coroner to discuss the transfer of services.
Berenice Bell
Partially Responded
2021-0404 22 Nov 2021 Inner North London
Department for Digital, Culture, Media … Home Office Joint Select Committee for the Draft On…
Concerns summary (AI summary) Websites promoting or assisting suicide are easily accessible, and platforms lack adequate independent scrutiny to remove age-inappropriate and harmful content.
Action Planned (AI summary) The Department is taking steps to protect users online via the draft Online Safety Bill, which will require in-scope companies to remove illegal content that encourages or incites suicide. They are also considering Law Commission recommendations for new offences to address encouragement or assistance of self-harm online.
Grand Canyon
All Responded
2021-0392 18 Nov 2021 West Sussex
Civil Aviation Authority
Concerns summary (AI summary) Current regulations for Crash Resistant Fuel Systems (CRFS) in rotorcraft are inadequate, failing to mandate retrofits or provide a public register. This leaves a high risk of post-crash fires and prevents informed public decision-making.
Action Planned (AI summary) The CAA is considering safety proposals for existing Rotorcraft on the UK register to be incorporated into the aviation legislation and policy rulemaking programme. They will also implement a targeted promotion strategy to the Rotorcraft aviation community, and encourage owners to enhance safety voluntarily. The CAA will review UK aviation safety data, monitor developments from EASA RMT.0710, contact the FAA, and consider rule changes. It will provide a supplemental report by 31st July 2022.
Poppy Harris
Partially Responded
2021-0352 Milton Keynes
Milton Keynes University Hospital NHS F… Royal College of Obstetricians and Gyna…
Concerns summary (AI summary) Lack of a birth plan for the mother and the use of Kielland’s forceps, which resulted in a catastrophic spinal cord injury, highlight concerns about birthing practices.
Disputed (AI summary) Milton Keynes University Hospital NHS Foundation Trust has started auditing birth plan offerings and held team brief sessions, and is developing an electronic birth plan. However, they explicitly dispute the removal of Kielland's forceps from obstetric practice, stating it is not in the interest of patient safety and committing to support their continued use and training while ensuring governance.