Product related deaths

PFD Category
Reports: 131 Areas: 54 Earliest: Oct 2013 Latest: 5 Aug 2025

77% response rate (above 63% average). 31% of classified responses show concrete action taken. Reports rose 150% from 6 (2023) to 15 (2024).

PFD Reports
81 results
Santosh Muthiah
All Responded
2014-0476 5 Nov 2014 London (North)
Association of British Insurers Association of Manufacturers Of Domesti… Beko Plc +9 more
Concerns summary (AI summary) The inability to identify appliance details after severe fire damage hinders accurate defect pattern recognition, and inconsistent information sharing among Fire & Rescue Services impedes product safety investigations.
Noted (AI summary) BSI Committees CPL/61 and PEL/33 reviewed the points raised and are submitting a proposal to the International Committee to add a warning about supply cords and portable socket-outlets to relevant appliances, and a new test for non-metallic material covering thermal insulation. AMDEA's Technical Manager on Refrigeration together with industry safety specialists prepared a basic proposal for change to the international standard IEC 60335-2-24. This proposal was placed before the BSI committee CPL61 and was accepted as a UK proposal for change at international level in 2014; the UK proposal was accepted by the International Electrotechnical Commission (IEC) meeting in Tokyo. The Society explains its role as a professional body for forensic science practitioners, noting that their reports are usually delivered directly to those who engaged them and may be sensitive or confidential. They state that forensic scientists are rarely involved in fire investigations unless they are serious, unexplained or suspicious, and that the fire service and/or police usually investigate. CFOA will engage proactively with DCLG to help develop the future IRS and the ease by which this type of information can be gathered, accessed and disseminated. CFOA will provide guidance to FRS by April 2015 to help ensure that the information provided on IRS is as accurate and meaningful as is possible to facilitate the ease by which DCLG could provide it to TS and manufacturers if they decided to do so. BIS will consider consistency of guidance and sharing of best practice as part of the independent review of consumer product recalls. The potential for a Code of Practice will also be considered as part of the independent review. BIS will continue to support AMDEA's Register my Appliance site.
Sophie Allen
All Responded
2014-0256 5 Jun 2014 Sunderland
Department for Business Innovation and …
Concerns summary (AI summary) Looped blind cords continue to pose a serious strangulation risk to young children, with existing installations in homes lacking the improved safety features of new standards.
Noted (AI summary) BIS acknowledges the concerns and describes existing campaigns and partnerships promoting blind cord safety led by the British Blind and Shutters Association (BBSA) and the Royal Society for the Prevention of Accidents (ROSPA).
Anthony Lapping
All Responded
2014-0214 8 May 2014 Newcastle Upon Tyne
Indesit Company
Concerns summary (AI summary) Highly flammable insulation material in a Hotpoint fridge freezer caused rapid fire spread, severely reducing escape opportunities and highlighting an urgent need for manufacturing review.
Noted (AI summary) The company outlines the safety standards in place at the time of manufacture and improvements made since. It describes assessments underway to reduce flammability further but describes constraints on introducing an aluminized cardboard covering.
Judith Marshall
All Responded
2014-0039 27 Jan 2014 York
Department of Health and Social Care General Pharmaceutical Council NHS England +1 more
Concerns summary (AI summary) The pharmacy showed unpoliced drug errors and dispensing mistakes despite checks. Concerns include lack of alert software, mandatory read-back procedures, and a central error database.
Action Planned (AI summary) The General Pharmaceutical Council acknowledges the concerns and states they are considering publishing an anonymised summary of the case in their newsletter 'Regulate'. It highlights existing guidance and standards, including the importance of patient safety and a two-person check in dispensing, and also emphasizes its work with the MHRA and NHS England to improve adverse incident reporting. NHS England describes actions underway to improve medication safety, including publishing a new Patient Safety Alert on medication errors in March 2014. It also mentions a review of community pharmacy incident data to prepare a Patient Safety Alert, that would better describe risks arising from dispensing medicines, and safer practices including better use of technology and checking systems. The Royal Pharmaceutical Society acknowledges the concerns and says it could raise awareness and encourage use of 'read-back' as one technique amongst others to reduce errors in the guidance that they produce. They also indicate they can raise awareness of additional checks within guidance that they produce. The Department of Health describes actions taken to address concerns around dispensing errors, including the MHRA working with NHS England to simplify medication error reporting. An integrated reporting route has been introduced to share reports, and a National Medication Safety Network is being established to discuss safety issues and improve the safe use of medicines.
Robert Wilkinson
All Responded
2013-0269 21 Oct 2013 County Durham & Darlington
Durham Constabulary
Concerns summary (AI summary) The firearms certificate revocation process was inadequate, lacking a face-to-face meeting and personal service of the revocation letter, which contributed to the deceased retaining access to weapons.
Action Taken (AI summary) Durham Constabulary now includes face-to-face meetings with certificate holders as part of the structured review process when it would add value, and is rationalising and indexing the 8,500 live certificate files into a more efficient electronic format.
Michael Joseph Hirrell
All Responded
2013-0247 1 Oct 2013 Leicester City and South Leicestershire
Energy UK Npower Ofgem
Concerns summary (AI summary) Npower representatives did not recognise the deceased as a vulnerable person despite visible signs; personnel felt unable to halt disconnection; and Ofgem was not informed of the death until the coroner's office notified them.
Action Planned (AI summary) OFGEM will monitor suppliers' performance regarding non-domestic disconnections and work with the coroner on reviewing the Safety Net provisions, considering how to promote them to non-domestic suppliers. They also provided context about existing protections for domestic consumers facing disconnection. Energy UK revised the Energy UK Safety Net to clarify protections for vulnerable domestic consumers using a shared non-domestic supply, publishing the updated version on their website. Signatories aim to implement required systems and processes by the end of 2014, with ongoing reviews and audits planned. Npower has briefed affected teams on process changes, organized face-to-face training with annual refresher, and introduced a trial period ceasing disconnection of shared commercial and domestic supplies during winter months. These measures are in addition to existing safeguards for vulnerable customers.