2014

PFD Reports
Reports: 557 Areas: 71

55% response rate (below 63% average).

Clear 228 results
Sean Brock
All Responded
2014-0381 8 Aug 2014 Milton Keynes
National Offender Management Service
Concerns summary (AI summary) A significant reduction in prison officer numbers at HMP Woodhill directly compromises prisoner safety and poses a risk to lives.
Noted (AI summary) HMP Woodhill staffing levels have been benchmarked and agreed upon, with ongoing local and national recruitment efforts to address vacancies. Information sharing between prison staff and contractors is a priority.
Noleen McPharlane
All Responded
2014-0370 7 Aug 2014 London North (Inner)
Camden and Islington NHS Foundation Tru…
Concerns summary (AI summary) Inadequate mental health care included a failure to directly assess suicidal ideation or illicit drug use, short sessions, and a lack of input from other professionals despite poor patient rapport.
Action Planned (AI summary) The Trust updated its clinical risk assessment and management policy in September 2014. All clinical staff will be instructed to discuss methods of self-harm with service users and care plans will be set to prevent self-harming practices by November 2014.
Vivian Hunt
All Responded
2014-0363 6 Aug 2014 Powys, Bridgend and Glamorgan
Cwm Taff Health Board
Concerns summary (AI summary) Neurological observations were critically missed for several hours following a patient's two falls, despite visible injuries.
Action Taken (AI summary) The Health Board developed a Corrective Action Plan for Improvement to ensure effective action regarding compliance with neurological investigations post head injury, with actions taken by the Mental Health Directorate.
John Wilsher
All Responded
2014-0360 5 Aug 2014
Norfolk and Norwich University Hospital… Norfolk Community Health and Care NHS T… Norfolk County Council
Concerns summary (AI summary) An inaccurate discharge letter and a lack of communication regarding pre-existing concerns about a care home's suitability led to an inappropriate patient placement.
Action Taken (AI summary) The hospital trust has revised its template discharge letter and created an additional bespoke template for patients of the Older People's Medicine Department to improve the accuracy of discharge information provided to GPs and community services. Training programs associated with the use of these templates are also being changed. Norfolk County Council Community Services has been working with colleagues to ensure feedback is given to those raising safeguarding concerns. Social care practitioners are linked to hospital wards caring for older people to support health staff with discharges.
Clare Bain
All Responded
2014-0359 5 Aug 2014
South West Ambulance Service
Concerns summary (AI summary) Paramedics lacked awareness that Naloxone's antagonism duration might be shorter than Methadone's respiratory depressant effects, risking patient deaths due to inadequate repeat treatment.
Action Planned (AI summary) The ambulance service will issue further guidance for clinicians on methadone overdose, highlighting the characteristics of methadone and the need for hospital transfer even after initial treatment. They are also working with other agencies and have presented a case study to the Controlled Local Intelligence Network.
Michael Holgate
All Responded
2014-0357 4 Aug 2014
Canal and River Trust
Concerns summary (AI summary) The tunnel lacked communication facilities and mandatory safety equipment like life jackets or helmets. Insufficient safety information was provided to all canal users.
Action Planned (AI summary) The Canal & River Trust will replace the chains with a physical board prior to tunnel entry to highlight headroom restrictions, subject to planning consent. They will also reinforce the need to wear lifejackets through communication channels, and have modified the Harecastle tunnel briefing.
Gerald Werrett
All Responded
2014-0355 1 Aug 2014
College of Emergency Medicine Department of Health and Social Care British Thoracic Society +1 more
Concerns summary (AI summary) Catastrophic failures in chest drain insertion included unlabelled and misinterpreted chest X-rays, incomplete review of images, and a lack of patient examination prior to the procedure.
Noted (AI summary) The Royal College of Anaesthetists will ensure particular attention is attached to correct site location at the next curriculum review. They have also issued an alert to their network of senior anaesthetists and requested reports related to chest drain insertion incidents be forwarded to them. The British Thoracic Society notes the concerns and refers to their existing guidelines on safe chest drain insertion, highlighting that these are more comprehensive than the NPSA information. They are unsure if local guidelines were available at the Trust where the event occurred. NHS England has established a Reference Group to develop National Standards for Operating Department Practice by early 2015. If North Bristol Healthcare NHS Trust shares its checklist, there may be an opportunity to include it as a resource for other Trusts when the standards are implemented. The College of Emergency Medicine will highlight the case and investigation findings in its next Safety Newsflash and share the North Bristol NHS Trust's safety checklist and guidelines on their website once received.
John Shelley
All Responded
2014-0352 31 Jul 2014 Carmarthenshire & Pembrokeshire
Hywel Dda University Health Board
Concerns summary (AI summary) The inquest revealed unstated circumstances that pose a continued risk of future deaths if action is not taken.
Action Taken (AI summary) Since the event, all staff in the residential units have been trained in Basic Life Support. The University Health Board is evaluating options for training healthcare support staff in managing life-threatening conditions.
Antonio Allen
All Responded
2014-0351 31 Jul 2014 Manchester (South)
Central Manchester NHS Foundation Trust
Concerns summary (AI summary) Midwives were repeatedly uncontactable for an overdue home birth, leading to the delivery being performed by family members before their eventual arrival.
Action Taken (AI summary) Following a telephone line failure, women are now given two telephone numbers to call for planned home births. A standard operating procedure is in place to check essential telephone lines are fully functioning.
Christopher Royal
All Responded
2014-0354 30 Jul 2014 Leicester City & South Leicestershire
Baron’s Park Nursing Home
Concerns summary (AI summary) The nursing home had an unreliable patient observation system, expired First Aid certifications, staff incompetence in CPR, and concerns regarding care quality due to excessively long shifts.
Action Taken (AI summary) Following a review of observation policies, the organisation issued a new policy to nursing staff and created a new record sheet for nursing staff. The organisation also developed a more robust training matrix and added a clause to employment contracts about keeping training up-to-date.
Clare Cooper
All Responded
2014-0345 25 Jul 2014 Surrey
East Surrey Clinical Commissioning Group Eating Disorder Services for Adults Royal College of Pathologists +3 more
Concerns summary (AI summary) The report identifies poor GP documentation, a lack of robust assessment of presenting signs and symptoms, and a lack of routine vital sign monitoring. There were also concerns about the recognition, assessment, and management of electrolyte abnormalities.
Noted (AI summary) The Royal College of General Practitioners provides information on its role and remit, and references existing guidance and resources related to the concerns raised regarding referral letters and communication with secondary care. The Trust has revised its referral form to improve the quality of information GPs provide, including asking for more detail and highlighting the need to exclude organic causes of weight loss prior to referral to the Eating Disorders Service. The trust has also shared the concern about hospital notes with their medical records team. The Royal College of Psychiatrists agrees with the need for better EDS proformas. They highlight concerns about risk assessment in psychiatry and the need for eating disorder specialists with adequate medical training. The college plans to raise these issues at the next Executive Committee Meeting and will ask for consideration on how best to disseminate robust EDS proformas across the UK health economy. The surgery will ensure all consultations are fully documented in patient notes and proper assessments are conducted. All GPs will complete the BMJ online learning e-module on hyponatraemia. A consultant endocrinologist will give a lunchtime educational meeting at the practice on hyponatraemia and Addison's Disease. All patient referrals will have copies of all investigations attached.
Stephen Amer
All Responded
2014-0344 25 Jul 2014 Hertfordshire
Hertfordshire County Council
Concerns summary (AI summary) Concerns relate to the adequacy of support for sole carers, comprehensive mental health risk assessment, and the balance between patient wishes and the broader family's well-being, particularly for those under significant stress.
Action Planned (AI summary) Hertfordshire County Council will develop and introduce a consent form by 20 October 2014 to allow patient information to be shared with social care services. The department has issued a practice instruction to social care staff to create or update a separate carer's assessment and will share the conclusions with local hospital trusts in an effort to ensure that they allow sufficient time to discuss discharges with relatives / carers face to face.
Nathan Healer
All Responded
2014-0343 25 Jul 2014 Sunderland
Department of Health and Social Care
Concerns summary (AI summary) A newborn's severe condition was not appreciated, leading to a missed opportunity for timely blood glucose testing despite existing hospital and NICE guidance. There is a delay in finalising and implementing updated national guidance for neonatal hypoglycaemia management.
Noted (AI summary) The Department of Health notes the concerns raised regarding the NICE guideline CG63 and its review. They state that draft guidance is due to go out for consultation in September 2014 and the finalized guidance is expected to be published in February 2015 and that there is no scope to expedite the process.
Charles Lawrence
All Responded
2014-0342 25 Jul 2014 Portsmouth & South East Hampshire
Alexandra Rose Care Home
Concerns summary (AI summary) The care home lacks a critical protocol to ensure a doctor examines residents who experience multiple falls within a 24-hour period, indicating a gap in immediate medical assessment for recurrent fallers.
Action Taken (AI summary) The care home implemented a 'falls alert' notification to be faxed to residents' doctors after more than one fall in 24 hours, and included this protocol in resident care plans.
Donna Kirkland
All Responded
2014-0341 25 Jul 2014 Coventry
Coventry and Warwickshire Partnership T… Department of Health and Social Care
Concerns summary (AI summary) Patients had unlimited and unsupervised access to alcohol-based hand sanitising gels, enabling decanting and storage in rooms. Staff lacked awareness of the gels' alcohol content and potential for ingestion, posing a significant safety risk.
Noted (AI summary) The Trust replaced wall-mounted alcohol-based hand sanitiser dispensers with alcohol-free alternatives and raised staff awareness of the risks associated with ingestion of alcohol. The Department of Health acknowledges the concerns and points to existing national guidance on suicide prevention and risk assessment in mental health services, but doesn't describe specific actions taken or planned in response to the report.
Marcin Stoga
All Responded
2014-0576 21 Jul 2014 Oxfordshire
HMP Bullingdon
Concerns summary (AI summary) Crucial information regarding a prisoner's overdose history was not available during initial assessment. Furthermore, prisoners with mental health risks are not routinely or thoroughly assessed upon return from court, leaving significant gaps in their care and safety.
Action Planned (AI summary) HM Prison and Probation Service is trialling revised Prisoner Escort Records including a 'Red Flag' page to highlight key risk/vulnerability information. They also highlight existing protocols for screening prisoners returning from court for healthcare or self-harm issues.
Stephen Church
All Responded
2014-0331 15 Jul 2014 Berkshire
Berkshire Healthcare NHS Foundation Tru… British Transport Police Royal Berkshire NHS Foundation Trust +1 more
Concerns summary (AI summary) A broken police command chain, insufficient staff knowledge of mental health protocols, and a critical lack of joint working between agencies delayed a Mental Health Act assessment for a high-risk individual.
Action Planned (AI summary) Thames Valley Police is coordinating the re-drafting of an interagency joint working protocol for managing mental health in the Thames Valley area, taking into account the findings of the inquest. BTP updated its Manual of Guidance to ensure detainees are not left unsupervised until formally handed over to medical professionals, and that relevant mental health professionals are advised of the person's status. They also implemented training exercises and awareness programs for officers and control room staff on vulnerable persons, suicide prevention, and mental health issues incorporating lessons from the inquest. The Trust has finalised an interagency protocol and will be sending it out to all the agencies involved for consultation and will discuss the revised protocol with training for staff involved in crisis management to follow.
Ming Cheung
All Responded
2014-0332 15 Jul 2014 Coventry
Tesco Plc
Concerns summary (AI summary) An unofficial pedestrian crossing point, used by many, had an obscured view due to a large sign, contributing to the incident and near-misses.
Action Taken (AI summary) • Vegetation growth was cut back during the first week of August 2013 and will continue to be routinely checked at six-monthly inspections. • The SLL sign on the down line was moved from 4.9 meters to 3 meters on 8th August 2014. • The SLL sign on the up side remains at 3.4 meters from the track due to troughing at the 3 meter point, but its current location is considered appropriate.
Adam Williams
All Responded
2014-0324 14 Jul 2014 Staffordshire (South)
HMP Featherstone
Concerns summary (AI summary) Concerns raised regarding the need for improved emergency communication training for nursing staff and a more robust dynamic assessment process for prisoner restraint, with potential for further CCTV installation.
Action Taken (AI summary) HMP Featherstone now requires two healthcare staff to attend all health emergencies called over the radio. Duty Managers have received advice and guidance on emergency escorts, and this issue is regularly reviewed by the Senior Management Team.
Elaine Jobe
All Responded
2014-0350 14 Jul 2014 Exeter & Great Devon
Devon Partnership NHS Trust
Concerns summary (AI summary) The report cites inadequate record keeping related to risk assessments and observation levels, a lack of training records for staff on risk assessment and observation implementation, and the need to review communication of patient status among staff.
Action Planned (AI summary) Devon Partnership NHS Trust has reviewed their policies and plans to complete additional actions, including reviewing risk assessments and delivering ward-based training on the updated policy, by January 2015. They will also conduct audits and review handover practice standards, with monitoring through quality assurance processes.
David Giles
All Responded
2014-0321 9 Jul 2014 Birmingham & Solihull
Home Office
Concerns summary (AI summary) The coroner raises concerns about the unrestricted availability of helium gas canisters, their standard size and lack of modified control valves, and the ease of accessing information on suicide methods using helium gas online.
Noted (AI summary) The Department of Health acknowledges the concerns regarding the sale of helium gas and references a previous response to a similar case. They provide a copy of that earlier reply.
Anthony Ponting
All Responded
2014-0332-wp24375 8 Jul 2014 Somerset (West)
Network Rail
Action Taken (AI summary) • The vegetation growth was cut back during the first week of August 2013. • Vegetation will continue to be routinely checked at six-monthly inspections. • The SLL sign on the down line was moved from 4.9 meters to 3 meters as recommended in the report.
Harold de Mello
All Responded
2014-0449 7 Jul 2014 London Inner (North)
Tower Hamlets Social Services
Concerns summary (AI summary) A lack of good practice guidelines led to incomplete and inaccurate assessments by First Response Officers, who failed to reconcile conflicting information, investigate actual care needs, or consult relevant family.
Action Planned (AI summary) Tower Hamlets Social Services has convened a Case Review meeting and commissioned an internal management review. They are developing a risk analysis tool, introducing an eco-mapping tool, and scheduling targeted training, with further changes planned due to the implementation of the Care Act 2015.
Helena Farrell
All Responded
2014-0309 3 Jul 2014 Cumbria (South & East)
Cumbria County Council Cumbria Partnership NHS Foundation Trust
Concerns summary (AI summary) The report identifies an inadequate referral system and staffing levels at CAMHS, a failure to recognise the escalation of incidents, unrealistic expectations of the school nurse, and a lack of verification of the school counsellor's qualifications.
Action Planned (AI summary) Cumbria Partnership NHS Foundation Trust has significantly redesigned the CAMHS referral system, with a 48-hour response target for urgent referrals. The recommendations from the Serious Untoward Incident report have been accepted and implemented in full. Cumbria County Council will remind schools of their duty to ensure counselors are appropriately qualified by the end of September and will undertake a sample audit later in the school year. They also plan to build changes into the new service specification commissioned from October 2015.
Gary Daltry
All Responded
2014-0295 2 Jul 2014 North Wales (East & Central)
Denbighshire County Council
Concerns summary (AI summary) An unmitigated tripping hazard poses a significant risk of falls and potential future deaths if not addressed.
Action Planned (AI summary) Denbighshire County Council will review the coastal risk assessment at Prestatyn, including the area near the Beaches Hotel, and carry out a joint boundary to boundary inspection of DCC coastal areas by the end of 2014.