2014
PFD Reports
Reports: 557
Areas: 71
55% response rate (below 63% average).
Albert Flynn
All Responded
2014-0308
2 Jul 2014
Manchester (South)
HC-One
Concerns summary (AI summary)
Care staff lacked adequate training to assess a deteriorating patient or administer prescribed medication, leading to a significant delay in treatment and neglect of critical medical history.
Action Taken
(AI summary)
HC-One Limited will re-emphasise the need to call for qualified assistance during individual supervision for staff and induction for new staff, and senior care staff involved in this incident will undergo additional training and competency assessment.
Ronald Perry
All Responded
2014-0302
2 Jul 2014
North Wales (East & Central)
Betsi Cadwaladr University Health Board
Concerns summary (AI summary)
Inconsistent criteria for requesting CT scans based on time of day or weekend leads to varying levels of care and risks missed diagnoses for patients 'out of hours'.
Noted
(AI summary)
The University Health Board states that its radiology service operates a full service during weekday hours, with emergency on-call service at all other times, and a CT scan would have been performed had a ruptured abdominal aortic aneurysm been indicated. They are working to develop increased access outside of normal office hours.
Henry Marsh
All Responded
2014-0306
2 Jul 2014
London (North)
Department of Health and Social Care
Concerns summary (AI summary)
The Home Treatment Team was overloaded with excessive patient caseloads, hindering effective multi-disciplinary meetings and compromising patient care.
Noted
(AI summary)
The Department of Health acknowledges the concerns about the Home Treatment Team's caseload and refers the Coroner to existing national guidance and resources for Crisis Home Treatment Teams. NHS England intends to map this best practice guidance on to the mental health intelligence network, but there is currently no set timeline.
Beryl Brinkman
All Responded
2014-0314
2 Jul 2014
Manchester (North)
Rochdale Metropolitan Borough Council
Concerns summary (AI summary)
Poorly located parking near a junction severely reduces driver visibility, creating a serious risk of harm or death for road users and pedestrians.
Action Planned
(AI summary)
Rochdale Borough Council plans to remove parking bays and introduce 'At Any Time' restrictions on the A58 to improve visibility, with implementation expected within the next four months. They have no record of prior complaints about the location.
Sindy Woodhall
All Responded
2014-0292
1 Jul 2014
Manchester (North)
Department for Business Innovation and …
Oldham Metropolitan Borough Council
Public Health England
+1 more
Concerns summary (AI summary)
A lack of regulation prevented intervention when retailers sold toxic gases to a known addict, highlighting a gap in the law and enforcement powers that poses a health risk.
Noted
(AI summary)
The Trading Standards Institute states that it is a professional body without powers to get involved and that the matter is for local authority trading standards departments. It highlights a workforce survey demonstrating severe cuts to trading standards services. Oldham Council will ensure the trader concerned is visited and spoken to by officers on the safety/health implications and moral obligations related to addictions, and about sales to minors of age-restricted products. Public Health England has been working with the Department of Health to restrict access to volatile substances, has refined information collected on VSA as part of the National Treatment Monitoring System, and is looking to improve national collection of drug-related mortality data. The Department of Health acknowledges the concerns and refers to the response from Public Health England, expressing full support for their views and advice.
Ian Reid
All Responded
2014-0288
30 Jun 2014
Cumbria (North & West)
Department of Health and Social Care
Action Planned
(AI summary)
NHS England has established a reference group to develop standards for prosthesis identification, including details of all prosthesis use in the patient record, with a target completion date of early 2015. The government's Information Strategy encourages information to be recorded once and shared securely between those providing care.
Dayani Chauhan-Ahmed
All Responded
2014-0287
30 Jun 2014
Leicester City & South Leicestershire
University Hospitals of Leicester NHS T…
Concerns summary (AI summary)
Ineffective communication systems and unclear escalation policies hindered timely intervention during labor, compounded by insufficient staff availability during periods of high demand.
Action Planned
(AI summary)
The trust plans to implement several changes, including a proforma for communications during labour, reinforcement of the escalation policy, consultant presence at the LRI, and an annual emergency drill to test the escalation policy. They will also include the informal 'SOS' system in the strengthened Escalation policy.
Ahmad Khan
All Responded
2014-0291
28 Jun 2014
South Yorkshire (West)
Q-Park Limited
Sheffield City Council (Planning)
Sheffield County Council
Concerns summary (AI summary)
Easy access to a low perimeter wall, facilitated by a nearby barrier, creates a dangerous fall hazard for individuals, including children.
Noted
(AI summary)
Sheffield City Council found no breach of planning control or building regulations at the car park. However, they have suggested alterations to Q Park Ltd to prevent similar incidents and are open to working with the company on a solution.
Ashley Ponsonby
All Responded
2014-0386-wp24600
27 Jun 2014
Manchester City
Secretary of State for Health
Concerns summary (AI summary)
Poor communication by a locum SHO regarding observation plans and failure to suggest Naloxone for drug overdose led to inappropriate management and monitoring of a deteriorating patient.
Action Taken
(AI summary)
• Greater Manchester Police agrees that a mental disorder does not absolve individuals of the criminal consequences of their actions.
• It is often appropriate and necessary for legal proceedings to be pursued alongside and in support of an individual who is mentally ill.
• This action can often be necessary to support health workers, so that can carry out their duties as safely as possible.
Ralph Goslin
All Responded
2014-0282
25 Jun 2014
London Inner (North)
University College London Hospitals NHS…
Concerns summary (AI summary)
An incorrectly presented reference range for sodium valproate levels led a junior doctor to misinterpret a sub-therapeutic result, delaying the recognition of missed medication.
Action Taken
(AI summary)
The trust has commissioned specialist epilepsy training from the National Neurological Commissioning Support Unit, working with the National Epilepsy Society, across inpatient and residential services. The process for sharing recommendations has been changed to ensure follow-up and written communication with all members of the group.
Lloyd Butler
All Responded
2014-0281
25 Jun 2014
Birmingham & Solihull
West Midlands Police
Concerns summary (AI summary)
A pervasive lack of professionalism, leadership, and appropriate training in the custody suite led to an unacceptable culture and inadequate control over staff behavior with vulnerable detainees.
Action Taken
(AI summary)
West Midlands Police instigated misconduct procedures against officers and staff involved, resulting in disciplinary sanctions. They have provided clear guidance on dealing with individuals arrested for being drunk and incapable, directing that they be treated as a medical emergency and taken directly to hospital.
Alun Sheppard
All Responded
2014-0268
13 Jun 2014
North Wales (East & Central)
Betsi Cadwaladr University Health Board
Concerns summary (AI summary)
The Health Board struggles to balance patient confidentiality with the crucial need for familial support to optimize recovery, potentially hindering patient well-being.
Noted
(AI summary)
The Health Board agrees that familial support improves patient recovery and routinely encourages service users to engage with their families. The policy of the Health Board is to use a confidentiality form.
Bridget Cahill
All Responded
2014-0266
11 Jun 2014
Black Country
National Institute for Health and Clini…
Concerns summary (AI summary)
The coroner questions how a patient prescribed morphine can overdose despite receiving less than the prescribed amount, suggesting attention be given to the maximum recommended dose and factors influencing morphine buildup in the body.
Noted
(AI summary)
The MHRA reviewed the post-mortem report and the pharmacokinetics/dynamics of morphine, concluding that the case does not prompt a review of the maximum permitted dose or a need to adjust it based on body weight or co-morbidities. They emphasize the importance of careful titration and review of opioid dosing, as recommended in current treatment guidelines.
Lucy Moffatt
All Responded
2014-0261
10 Jun 2014
South Yorkshire (West)
Care Quality Commission
Department of Health and Social Care
Concerns summary (AI summary)
Window restraints were found to be misleadingly insecure, easily defeated, and establishments lacked proper key restriction, further compounded by CQC inspectors' unawareness of a critical Department of Health alert.
Action Planned
(AI summary)
The CQC is reviewing its registration process to include specific questions on safety alerts, and piloting pre-inspection methodology to assess dissemination of safety alerts by providers. The Department of Health discussed the report with the CQC, who will take steps to improve the implementation of Safety Alerts, including Department of Health Alerts.
John Cook
All Responded
2014-0578
9 Jun 2014
Oxfordshire
NHS England
Concerns summary (AI summary)
Inadequate design and management of DNA CPR forms, including unclear validity wording and lack of clear hospital identification, caused significant confusion and communication failures.
Disputed
(AI summary)
NHS England will not add telephone numbers to DNA CPR forms, but highlights existing policy requiring specific review dates and clear cancellation procedures and has requested the CCG to share audit results and hold the Trust to account in relation to learning from the inquest; furthermore NHS England will write to all provider Trusts and CCGs to ensure they have adopted the DNACPR policy from NHS South of England.
Daniel McCallum Keane
All Responded
2014-0260
9 Jun 2014
Manchester (West)
Department of Health and Social Care
Concerns summary (AI summary)
The GP's inadequate record-keeping and inaction, despite being alerted to an "extremely worrying" and high-risk situation for a diabetic patient, critically failed to ensure appropriate care and follow-up.
Noted
(AI summary)
The Department of Health has passed concerns about a GP's conduct to the GMC and CQC; NHS England is addressing transfers of care with its patient safety expert group and considering the long-term implications of the role of GPs in managing Type 1 diabetes.
William Beckwith
All Responded
2014-0258
9 Jun 2014
Derby & Derbyshire
Chesterfield Royal Hospital
Concerns summary (AI summary)
A frail, elderly patient with a history of falls was discharged home in the early morning without formal assessment of his or his wife's abilities, home environment, or essential post-discharge care needs.
Action Planned
(AI summary)
The hospital is undertaking a multidisciplinary review of its guidance for assessing elderly patients after a fall, with a clear policy expected by the end of August.
Ryan Boyle
All Responded
2014-0263
9 Jun 2014
Surrey
Surrey Police
Concerns summary (AI summary)
Police force control lacked adequate training for pursuit operators, an efficient notification system for pursuits, and sufficient staffing on the 'Force desk' to manage incidents effectively.
Action Taken
(AI summary)
Surrey Police updated its pursuit management guidance to align with ACPO guidance, installed a 'Call Supervisor' button in the Force Control Room, and briefed staff that two people must monitor the Force Channel at all times; staff were also instructed to shout to alert supervisors to incidents.
James McArdle
All Responded
2014-0264
8 Jun 2014
Wirral
Arrow Park Hospital NHS Trust
Concerns summary (AI summary)
The withdrawal of a coloured wristband system for falls risk without replacement removed a vital protection, increasing the risk of falls for elderly patients.
Action Planned
(AI summary)
The Trust is developing a new policy specific to patient falls, providing clearer guidance on risk assessments and timescales, and will communicate changes to nursing staff and revise audit questionnaires to monitor compliance.
Katie Davies
All Responded
2014-0255
6 Jun 2014
Manchester (West)
Department of Health and Social Care
Concerns summary (AI summary)
Undetected "blind spots" in the hospital bleeper system hampered emergency response, and inadequate protocols for transferring Cerebral Venous Sinus Thrombosis patients to specialist centers delayed appropriate care.
Action Planned
(AI summary)
The Department of Health will send a safety alert to all Trusts in England about potential 'blind spots' for bleepers and pagers, and the National Clinical Director for Stroke at NHS England has agreed to review concerns about stroke guidance as part of developing the next edition of the National Clinical Guidelines for stroke.
Thomas Maher
All Responded
2014-0252
5 Jun 2014
Manchester (South)
Central Manchester University Hospitals…
Concerns summary (AI summary)
Missing medical records, unupdated risk assessments, non-functioning falls alarms, systemic delays in patient transfers, and incompatible paper/electronic record systems severely hampered patient care and safety.
Action Taken
(AI summary)
The hospital has implemented a new process to scan all records for deceased patients and those involved in high-level incidents into the electronic patient records system as a priority. Ward 16 now uses the EPR system.
Sophie Allen
All Responded
2014-0256
5 Jun 2014
Sunderland
Department for Business Innovation and …
Concerns summary (AI summary)
Looped blind cords continue to pose a serious strangulation risk to young children, with existing installations in homes lacking the improved safety features of new standards.
Noted
(AI summary)
BIS acknowledges the concerns and describes existing campaigns and partnerships promoting blind cord safety led by the British Blind and Shutters Association (BBSA) and the Royal Society for the Prevention of Accidents (ROSPA).
John Day
All Responded
2014-0251
4 Jun 2014
Isle of Wight
Beacon Healthcare
Isle of Wight Clinical Commissioning Gr…
Concerns summary (AI summary)
Out-of-hours doctors lack crucial access to patient medical records, particularly allergy information, increasing the risk of incorrect medication prescriptions when patients provide inaccurate details or lack capacity.
Action Planned
(AI summary)
The Isle of Wight CCG is developing a system-wide IT strategy to move towards a universal, integrated, and readily accessible healthcare record, but notes there is still a long way to go. A reminder was sent to all out of hours GPs to consider trying to access Vision 360 if clinically indicated, and the Beacon out of hours service is working closely with primary care, the ambulance service and secondary care. The Adastra system has been integrated into the overarching hospital system ISIS.
Dean Hutchinson
All Responded
2014-0556
3 Jun 2014
Wiltshire and Swindon
Ministry of Defence
Concerns summary (AI summary)
The wording in the modification to the Fire Diary gives equal weighting to options when the evidence supports a preference for reviews to be undertaken before a change of use or structural alteration takes place; this wording should be reviewed.
Action Taken
(AI summary)
The Ministry of Defence has amended the Defence Fire Risk Management Organisation (DFRMO) Fire Diary, updated the Fire NCO course, and is reviewing the DFRMO Fire Risk Assessment template to emphasize recording sleeping arrangements. A Defence Instruction or Notice (DIN) has also been published covering these issues.
Robert Wood
All Responded
2014-0556-wp26758
3 Jun 2014
Wiltshire and Swindon
Ministry of Defence
Concerns summary (AI summary)
Fire risk assessment guidelines did not prioritise pre-alteration reviews, and Junior Fire NCOs lacked specific training on complex electrical overload risks, including high current draw appliances.
Action Taken
(AI summary)
• The Defence Fire Risk Management Organisation (DFRMO) Fire Diary has been amended to clarify that a competent fire risk assessor must be consulted before changes take place or if the fire risk assessment is no longer valid.
• The Fire Non-Commissioned Officer (NCO) course content has been amended to allocate more time and emphasis on the fire risks associated with electrical overloading.
• The DFRMO Fire Risk Assessment template has been updated to further emphasize the need to record if any sleeping is place on the premises regardless of its primary purpose.