2017

PFD Reports
Reports: 446 Areas: 66

65% response rate (above 63% average).

446 results
Michaela Haines
All Responded
2017-0415 23 Nov 2017 Carmarthenshire & Pembrokeshire
Dyfed-Powys Police
Concerns summary (AI summary) The police STORM report was not consistently updated, leading to uncertainty about completed actions, potential loss of evidence, and duplicated work, highlighting a need for better training.
Action Planned (AI summary) Following a review, the police force will implement eight recommendations including reviewing and amending the Sudden Death Policy, preventing closure of the STORM log until investigation completion, and recording all raised actions numerically.
Ann Maguire
All Responded
2017-0417 22 Nov 2017 West Yorkshire (East)
Office for Standards in Education, Chil…
Concerns summary (AI summary) There is inconsistent management of weapon risks in schools; OFSTED should make it mandatory for inspectors to review and report on how schools prevent weapons from being brought onto premises.
Action Planned (AI summary) Ofsted will consider giving more focus to protecting pupils and staff from violent attack as part of its review of the inspection framework for education inspections which is expected to be in place for September 2019; the Safeguarding Group has been made aware of the coroner's concerns and these will be taken into account in future reviews.
Tomas Kelly
All Responded
2017-0412 22 Nov 2017 Nottinghamshire
Chief Medical Officer Committee on Vaccination and Immunisati… National Clinical Director for Children… +1 more
Concerns summary (AI summary) Parents of a child with Down Syndrome were not adequately informed of their child's increased infection risks, and routine chickenpox vaccination for this vulnerable group should be considered.
Action Planned (AI summary) The JCVI is currently reviewing its advice on varicella vaccination and will consider including children with Down’s syndrome in the list of high-risk groups during meetings in 2018.
Kathleen Devine
Partially Responded
2017-0411 22 Nov 2017 Manchester (West)
Arden Court Nursing Home Bloomcare
Concerns summary (AI summary) A high-risk falls resident sustained injuries due to an unplugged falls mat, unrecorded observations, and inadequate handover information for agency staff regarding critical safety measures.
Action Taken (AI summary) The care home has implemented several changes including creating care plans for residents with crash/sensor mats, adding information to handover sheets, adding an extra column on mattress check sheets, updated moving and handling training, changed accident forms, reduced agency staff, and implemented hourly observation charts.
Susan Smalley
Historic (No Identified Response)
2017-0409 22 Nov 2017 Gloucestershire
Gloucestershire NHS Trust South Western Ambulance Service NHS Tru…
Concerns summary (AI summary) Concerns include insufficient ambulance resources, unclear guidance on hospital destinations for patients, and inadequate processes for expediting urgent inter-hospital transfers.
Terence Davies
Historic (No Identified Response)
2017-0419 20 Nov 2017 Avon
Banes Highways Banes Park and Services Canal Trust Bath
Concerns summary (AI summary) A dangerous "informal" pathway, used by pedestrians and cyclists, remains extant and poses a significant safety risk.
Peter King
All Responded
2017-0414 20 Nov 2017 Kent (Central & South East)
East Kent Hospitals University NHS Trust
Concerns summary (AI summary) Multiple deaths resulted from inadequate, incomplete, or unenforced falls risk assessments on the ward, including poor documentation, lack of intervention, and failure to address risks at handover.
Action Taken (AI summary) The Trust monitors patient falls monthly as part of its quality indicators and has introduced SafeCare to enable ward staff to see if their staffing levels match demand; a full time band 4 Associate Practitioner for Falls Prevention joined the team in September 2017.
Henry Honour
Historic (No Identified Response)
2017-0413 20 Nov 2017 Kent (Central & South East)
East Kent Hospitals University NHS Trust
Concerns summary (AI summary) Multiple deaths on a ward were linked to inadequate or unenforced falls risk assessments. Specific to this case, the assessment was perfunctory, bed rails were misused, and no protective measures were implemented post-fall.
Harold Wonfor
All Responded
2017-0408 20 Nov 2017 Kent (Central & South East)
East Kent Hospitals University NHS Trust
Concerns summary (AI summary) Multiple deaths occurred on a ward due to inadequate, incomplete, and unenforced falls risk assessments. Policies for vulnerable patients and the monitoring of falls prevention procedures were insufficient.
Action Taken (AI summary) The Trust monitors patient falls monthly as part of its quality indicators and has introduced SafeCare to enable ward staff to see if their staffing levels match demand; a full time band 4 Associate Practitioner for Falls Prevention joined the team in September 2017.
Sarah Kiff
All Responded
2017-0407 20 Nov 2017 Manchester (North)
Stonefield Street Surgery
Concerns summary (AI summary) GPs failed to follow cancer referral guidance, exhibited poor communication and record-keeping, and provided perfunctory care. Additionally, processes for reviewing test results were inadequate.
Action Taken (AI summary) The practice has produced annual audit reports around new cancer diagnoses for several years; the practice has a new written policy around methodology for undertaking HVS and the recording of findings, and a new policy that describes internal referral processes between clinicians.
Robert Richards
Historic (No Identified Response)
2017-0406 20 Nov 2017 London Inner (West)
HMP Wandsworth St George’s Hospital
Concerns summary (AI summary) HMP Wandsworth suffered from pervasive bullying due to inadequate staff, poor communication, insufficient training, and inappropriate cell allocation. Critical issues also included inadequate medical training and supply restocking.
Paul Mullen
Partially Responded
2017-0403 17 Nov 2017 Manchester (West)
Greater Manchester Mental Health NHS Tr… Hindley Health Centre Pharmacy
Concerns summary (AI summary) The "red flag system" for reporting uncollected methadone prescriptions is ineffective; reports don't reach key workers directly, delaying intervention. Lack of shared systems between partner organisations further hinders communication.
Noted (AI summary) This response is not classifiable as it consists of nonsensical characters and cannot be understood.
Peter Saint
Partially Responded
2017-0404 17 Nov 2017 Cambridgeshire and Peterborough
NHS England North West Anglia NHS Trust Royal College of Anaesthetists +1 more
Concerns summary (AI summary) A lead anaesthetist's misunderstanding of physiology led to misinterpretation of capnography during resuscitation, resulting in unrecognised oesophageal intubation, a known issue not adequately addressed since 2011.
Action Planned (AI summary) The RCoA, AAGBI and DAS will publish articles and highlight the importance of capnography in the Safe Anaesthesia Liaison Group's Patient Safety Update, Anaesthesia News and the DAS newsletter. The RCoA's Simulation Working Group will consider creating guidance on crisis simulation for operating theatre teams. North West Anglia NHS Foundation Trust is planning simulation training for anaesthetists, commissioning human factors training, and undertaking a SCORE cultural survey, with a timescale for completion by the end of March 2018. Since June 2016, many substantive appointments have been made to the cadre of Consultant Anaesthetists at Hinchingbrooke Hospital. NHS Improvement added 'undetected oesophageal intubation' to their Never Event Framework in February 2018, and is developing national guidance in collaboration with relevant organisations. The RCoA's CPD includes training on perioperative emergencies and human factors.
Kathryn Richmond
Partially Responded
2017-0401 17 Nov 2017 Dorset
Ambulance Association Department of Health and Social Care
Concerns summary (AI summary) The ambulance service's non-staggered shifts meant multiple ambulances were unavailable for calls during simultaneous meal breaks, critically reducing resources and delaying emergency response.
Noted (AI summary) The Department of Health notes the concerns and states that ambulance services are aware of the need to stagger meal breaks and regularly review their rostering systems and that AACE will ensure that the National Directors of Operations Group (NDOG) is made aware of these concerns.
Mildred Griffiths
All Responded
2017-0400 17 Nov 2017 Birmingham and Solihull
St Giles Nursing Home
Concerns summary (AI summary) The care home's pressure sore risk assessment tool (Braden Score) underestimates risk and creates confusion with a national standard, as it doesn't account for existing lesions and uses an inverse scoring method.
Noted (AI summary) Avery Health Group states they will continue to use the Braden pressure ulcer risk tool but will keep this under ongoing review considering national guidance and standards.
Anthony Grant
All Responded
2017-0410 16 Nov 2017 London Inner (North)
Royal Life Saving Society UK
Concerns summary (AI summary) A lifeguard failed to notice a submerged swimmer for over five minutes due to inadequate pool safety protocols, including insufficient staffing and static positioning. The coroner suggests using the CCTV footage as a national training tool to improve vigilance.
Action Planned (AI summary) RLSS UK will raise swimming pool safety matters at the CIMSPA annual conference, which will host the launch of the HSE's revised guidance, Managing Health and Safety in Swimming Pools (HSG 179). The RLSS UK, CIMSPA and ukactive are committed to providing a summary of the changes and reminders about lifeguard vigilance.
John Haines
Partially Responded
2017-0402 16 Nov 2017 Manchester (North)
Bury, Rochdale & Oldham Clinical Commis… Department of Health and Social Care NHS England +1 more
Concerns summary (AI summary) Mental health inpatients and those supported by Home Treatment Teams lack timely access to qualified psychological therapy, a repeated concern due to commissioning issues and long waiting lists.
Noted (AI summary) HMR CCG acknowledges concerns about access to psychological therapy and Healthy Minds, explaining investment decisions and waiting time performance. They note a new Primary Care Mental Health Pathway was commissioned in 2016/17.
Doreen Wilkins
All Responded
2017-0399 16 Nov 2017 Manchester (South)
Comfort Call Limited
Concerns summary (AI summary) Carer rotas lack travel time allowance, leading to late arrivals for time-critical care, shortened visits, and clients not receiving the full duration of assessed care.
Action Taken (AI summary) Tameside Borough Council agreed to pay an additional sum for travel time between care assignments, allowing Comfort Call to include travel time as a separate element in staff rotas. This aims to increase direct contact time between care workers and service users.
Timothy Smedley
All Responded
2017-0398 16 Nov 2017 Manchester (North)
Department of Health and Social Care
Concerns summary (AI summary) Fragmented care resulted from out-of-hours services lacking joint access to NHS records. Additionally, patients with alcohol addiction faced difficulties accessing timely mental health services due to an apparent lack of awareness regarding their complex needs.
Noted (AI summary) The Department of Health acknowledges the concerns regarding access to NHS records and services for individuals with co-occurring mental health and substance misuse conditions. They reference existing guidance and reviews on information sharing and integrated care pathways, highlighting the responsibility of local commissioners and providers.
Stephanie Cave
All Responded
2017-0361 16 Nov 2017 South Wales Central
Welsh Government Ludlow Street Healthcare
Concerns summary (AI summary) Inconsistent application and recording of enhanced observations for at-risk mental health patients, coupled with a lack of training and written guidelines, compromised suicide and self-harm prevention.
Action Planned (AI summary) Heatherwood Court Hospital will review and update its Levels of Observation Policy and current enhanced observation recording documentation. They will introduce amended documentation for a 2-week trial and update the current training package to include video and exemplar copies of completed documentation. Healthcare Inspectorate Wales (HIW) completed an inspection of Heatherwood Court and raised concerns about observation of patients. In response, Heatherwood Court reviewed training and amended observation recording sheets. The Welsh government sent copies of the Code of Practice on the Mental Health Act to Heatherwood Court and all units managed by Ludlow Street Healthcare.
Rose Ball
Historic (No Identified Response)
2017-0395 14 Nov 2017 Nottinghamshire
GMC Fitness to Practise Team
Concerns summary (AI summary) A doctor engaged in a pattern of telephone diagnoses, failed to accurately record consultations, and falsely documented examinations. Concerns extend beyond poor record-keeping, questioning the doctor's fitness to practice and highlighting wider public safety implications of such practices.
Kathleen Smith
All Responded
2017-0397 14 Nov 2017 Manchester (South)
Borough Care
Concerns summary (AI summary) The care home failed to notify the family and corporate risk of a resident's injury, preventing proper investigation and learning. Incident reporting relied on a single, departed manager, with no audit or review since, despite missing documentation.
Action Taken (AI summary) Borough Care has introduced a weekly form for managers to report significant incidents to the Head of Care, discussed in weekly Care & Quality meetings, with Area Support follow-up.
Brian Stannard
All Responded
2017-0394 14 Nov 2017 Norfolk
Norfolk & Suffolk NHS Trust
Concerns summary (AI summary) Nursing home staff were inadequately equipped to manage a patient with complex mental and physical ill health, particularly regarding self-harm risks. Incomplete record-keeping, potentially due to high workload, and underutilised computer systems also raised concerns.
Action Planned (AI summary) The Trust is engaged in a program to improve record-keeping, including risk assessments and care plans, with active monitoring at all levels. They are also working with business change and training specialists to develop staff use of the Lorenzo electronic patient record system and with system suppliers to improve its performance.
Steven Jones
All Responded
2017-0357 14 Nov 2017 South Yorkshire (East)
Beech Cliffe Grange Care Homes
Concerns summary (AI summary) Carers' concerns were not escalated or recorded, and staff failed to appreciate the importance of incident reports for illness. Delays in calling emergency services occurred due to staff channelling medical issues through managers, who then underestimated the situation's seriousness.
Disputed (AI summary) Beech Cliffe disputes the coroner's conclusion that deficiencies in care may have contributed to the death, arguing that evidence presented at the inquest suggested otherwise. They state that the resident's GP was happy to proceed with an appointment and that staff considered the resident's needs when making decisions about attending appointments.
Jeff Antwis
All Responded
2017-0392 13 Nov 2017 Shropshire, Telford & Wrekin
South Staffordshire and Shropshire NHS …
Concerns summary (AI summary) A young person with suicidal ideation faced critical delays in receiving an urgent mental health review, despite family concerns. The practitioner lacked protocol awareness and conducted subjective risk assessments, further compounded by transitioning services and possible masking of symptoms.
Action Taken (AI summary) The Trust highlights several actions taken in response to concerns raised, including reflective learning sessions, improved communication between team members, crisis team support within the home, implementation of electronic patient records, training on assessment documentation, and new service availability through Kooth and The Childrens Society. They also plan to review cases and fill vacant posts and develop a joint crisis pathway by June 2018.