2020
PFD Reports
Reports: 309
Areas: 57
83% response rate (above 63% average).
John Cheetham
All Responded
2020-0140
13 Jul 2020
Greater Manchester South
Department of Health and Social Care
Greater Manchester Health and Social Ca…
Concerns summary (AI summary)
The report vaguely mentions that issues leading to patient falls in the Emergency Department are a "wider national issue," but provides no specific details on remaining concerns or identified risks.
Action Taken
(AI summary)
The Department of Health and Social Care acknowledges the unacceptable length of stay in the ED and the fall sustained by Mr. Cheetham. The response references regulatory action taken by the CQC and highlights measures to improve emergency care, including the Emergency Care Improvement Programme and efforts to improve staffing. Greater Manchester Health and Social Care Partnership detailed actions taken to address concerns including implementing patient safety checklists in Emergency Departments, overseas nurse recruitment, and a review of Emergency Department staffing by the national Emergency Care Intensive Support Team (ECIST).
Bartosz Kusiak
All Responded
2020-0139
10 Jul 2020
County Durham and Darlington
Durham County Council
Concerns summary (AI summary)
An unlit dual carriageway with a national speed limit, lacking a footpath, is extremely unsafe for pedestrians. Visibility for drivers was inadequate, making emergency stops impossible within the available range.
Action Planned
(AI summary)
Durham County Council plans to install measures by March 31, 2021, to deter pedestrian access to the A690 dual carriageway, including proactive signage, guardrail, wayfinding signs, foliage clearance, and removal of access to a public footpath.
Prince Fosu
All Responded
2020-0148
6 Jul 2020
West London
Central & North West London NHS Foundat…
Independent Monitoring Board
Concerns summary (AI summary)
Healthcare staff require improved training on *when* to make referrals. Additionally, concerns about detainees are not simultaneously reported to healthcare managers, hindering joint working and risking critical issues being missed.
Action Planned
(AI summary)
The IMB will deliver training to all immigration detention IMB members by the end of 2020, and require it for all future members with refresher training every three years. The training will focus on monitoring those in separation, raising concerns, and responding to allegations of abuse. The Trust is developing robust educational pathways within Offender Care and will develop a “train the trainer” programme to enable local sites to provide mental health awareness training routinely. The Offender Care directorate is drafting guidance on when a patient should be referred to the mental health team, including conditions and symptoms and will be circulating it as a standalone document to all CNWL staff and to all partner agencies by the end of November 2020.
Joan McIndoe
All Responded
2020-0138
1 Jul 2020
Manchester South
Department of Health and Social Care
Concerns summary (AI summary)
The ambulance service's automatic Category 4 response for residential facility calls lacking patient contact, combined with poor update clarity, means evolving critical situations are not adequately reassessed.
Noted
(AI summary)
The Department acknowledges the concerns, notes the role of the AACE in disseminating learning, and highlights the Quality Standards Framework for telecare providers. It has asked officials to bring the concerns to the attention of ADASS.
Gary Etherington
All Responded
2020-0134
26 Jun 2020
Inner South London
Oxleas NHS Foundation Trust
Concerns summary (AI summary)
Mental health assessment failed to gather corroborative history and discharged patient to GP care without adequately considering suicidal ideation or providing a proper safety plan. The Root Cause Analysis was unreliable, failing to identify these critical care problems.
Action Taken
(AI summary)
The Trust has updated its Incident Management Policy and Procedures, implemented a new Serious Incident Team, and provided training on Mental Health Act assessments to address the coroner's concerns. They have implemented measures to ensure investigations are thorough and identify problems in care.
Winifred (Mary) Redfearn
All Responded
2020-0132
25 Jun 2020
Wiltshire and Swindon
Great Western Hospital NHS Foundation T…
Concerns summary (AI summary)
A significant delay in resuming essential anticoagulation medication, solely attributed to a weekend, raises concerns that similar delays in other cases could result in preventable deaths.
Action Planned
(AI summary)
The hospital will provide training to staff on pre-alert calls for silver trauma cases by September 30, 2020, review the protocol for referrals to the Spinal Team via OARS (expected to take at least 3 months), and increase awareness of 'Dalteparin' guidelines. They also plan to share an internal investigation once completed.
Bethan Harris
All Responded
2020-0133
22 Jun 2020
West London
St. George’s University Hospitals NHS F…
Concerns summary (AI summary)
Critical learning issues, including inadequate patient handover procedures for midwives, remained unaddressed a year after the death, with no specific training or effective reflective discussions implemented.
Action Taken
(AI summary)
The Trust has taken several steps including reinforcing the importance of accurate and contemporaneous record keeping, reviewing the administration of medication to patients, sharing learning, and ensuring patients are adequately monitored during their stay. Mandatory training will be ongoing.
Mitica Ladunca
All Responded
2020-0125
9 Jun 2020
Surrey
Surrey County Council
Concerns summary (AI summary)
A lack of adequate signage warning A322 drivers about a pedestrian crossing point creates a safety hazard for those traversing both carriageways.
Action Planned
(AI summary)
The Area Highway Manager will install advance signage at the location of the incident, scheduled for 29/30 September, coordinated with the County’s high speed Traffic Management programme.
Mildred Horrex
All Responded
2020-0126
8 Jun 2020
West Sussex
Pelham House, West Sussex
Concerns summary (AI summary)
Poor record-keeping, including insufficient and inaccurate admission information, led to an inadequate fall risk assessment. Additionally, monthly drug audits failed to identify critical discrepancies between medication charts and actual stock.
Action Taken
(AI summary)
Pelham House has implemented several changes including family members signing pre-assessment forms, recording calls, implementing a new CQC-recognized care plan system, employing an external auditor for monthly audits, and ensuring all staff have access to updated policies and procedures.
George Townsend
All Responded
2020-0157
4 Jun 2020
Greater Manchester South
NHS Trafford Clinical Commissioning Gro…
Concerns summary (AI summary)
The GP practice suffered from insufficient GPs, a poor escalation process for nurses, and inadequate recognition of a patient's risks. Poor medical notes and long-standing local concerns about the practice were also noted.
Action Planned
(AI summary)
Trafford CCG has worked with Firsway Health Centre to improve the practice's processes, is creating a primary care quality assurance framework, and is reporting updates to various committees to improve quality at Network level; a "Lessons Learned Report" in relation to Gloucester House Medical Centre was tabled at PCCC in February 2020.
Allan Watt
All Responded
2020-0127
3 Jun 2020
Cumbria
North Cumbria Integrated Care Trust
Concerns summary (AI summary)
The patient experienced unacceptable delays in medical assessment and receiving critical IV fluid and antibiotic treatment, preventing any chance of survival.
Action Planned
(AI summary)
North Cumbria Integrated Care NHS Foundation Trust has developed a detailed action plan addressing the concerns raised in the Regulation 28 report, with identified personnel and timeframes for completion; several documents have been produced to support the action plan. The actions are RAG-rated and will be monitored for compliance.
Michael Pender
All Responded
2020-0122
28 May 2020
Cornwall and the Isles of Scilly
Department for Transport
Maritime and Coastguard Agency
Royal National Lifeboat Institute
Concerns summary (AI summary)
The complete absence of professional lifeguard cover on Cornish beaches poses a significant risk of further loss of life. A lack of transparent planning for resuming this essential service leaves the public vulnerable.
Noted
(AI summary)
The RNLI is revising plans to provide lifeguard cover on additional beaches, working with landowners and councils to confirm beaches and timings for public announcement. The MCA is increasing HM Coastguard vehicle patrols to known safety hotspots for surveillance and swift response. The MCA reiterates its role in coordinating search and rescue, clarifies that it has no statutory responsibility for beach safety, and states that it will continue to work with partners on safety campaigns.
Gillian Davey
All Responded
2020-0121
28 May 2020
Cornwall and the Isles of Scilly
Department for Transport
Maritime and Coastguard Agency
Royal National Lifeboat Institute
Concerns summary (AI summary)
The complete absence of professional lifeguard cover on Cornish beaches poses a significant risk of further loss of life. A lack of transparent planning for resuming this essential service leaves the public vulnerable.
Noted
(AI summary)
The MCA is increasing HM Coastguard vehicle patrols to known safety hotspots for surveillance and swift response. The RNLI is revising plans to increase lifeguard cover on beaches, working with landowners and councils to confirm beaches and timings, with public announcements to follow. The MCA states they have no statutory responsibilities for beach safety, but continue to work with partners on safety campaigns, including a joint campaign with the RNLI; they are ready to support the inquests.
Lynda Pedersen
All Responded
2020-0112
15 May 2020
Central and South East Kent
East Kent University Hospital NHS Trust
NHS England NHS Improvements
Concerns summary (AI summary)
A lack of clear pathways for dysphagia and a missed opportunity to investigate for malignancy, alongside poorly completed fluid balance charts that failed to identify a critical fluid overload, contributed to the death.
Noted
(AI summary)
NHS England states that while they do not develop clinical pathways, national bodies have, and hopes that this case has been used at the Trust for reflection, learning, and action. The Trust has undertaken multidisciplinary education programmes on accurate fluid balance monitoring and audits completion of fluid balance charts; clinical staff complete clinical induction days, and critical care outreach teams provide support and teaching to ward staff.
Harrison Hassall
All Responded
2020-0111
12 May 2020
Leicester City and South Leicestershire
Department of Health and Social Care
Concerns summary (AI summary)
Midwives are potentially deployed to community roles too soon after qualifying, lacking adequate experience, which is a concern for patient safety across the nation.
Action Taken
(AI summary)
The University Hospitals of Leicester NHS Trust and the East Midlands Ambulance Service NHS Trust have implemented recommendations for action resulting from investigations into the care provided, and the learning has been shared widely.
Barry Preston
All Responded
2020-0110
4 May 2020
Manchester; Greater Manchester South
Bolton Council
Department of Health and Social Care
Greater Manchester Mental Health NHS Fo…
+1 more
Concerns summary (AI summary)
Poor documentation, unsuitable ward placements due to capacity issues, and a lack of care coordination between agencies impacted patient safety. Additionally, the patient's capacity was misunderstood, and an unsuitable placement led to falls and injury.
Noted
(AI summary)
An Electronic Patient Record (EPR) has been introduced. Mental Capacity Act (MCA) training is being provided and MCA forms are available on the EPR. A competency framework has been developed for the Home First team, and transfers will be reviewed daily; wards have been advised that the decision to reduce the level of enhanced care should not be undertaken by ward staff without a full multi-disciplinary meeting. Bolton Council and BNFT have advised all wards that the decision to reduce enhanced care levels should not be undertaken by ward staff without a full multi-disciplinary meeting, instructed Ward Managers that any patient with complex needs should be escalated to the integrated discharge team, and are developing a skills and competency framework. Learning from the inquest was shared with senior management and leadership teams, with an action plan to ensure staff are up to date with Best Interest & Capacity Training and CPA training. Staff have been informed of care coordinator expectations when patients are in alternative care settings. The Department of Health and Social Care acknowledges the concerns and points to existing guidance and rights regarding mental capacity assessments and care planning.
Evelyn Ross
All Responded
2020-0106
27 Apr 2020
Greater Manchester South
Department of Health and Social Care
Manchester University Foundation Trust …
Concerns summary (AI summary)
The ward suffered from long-term understaffing, reliance on agency staff, and delays in discharge due to lack of community care. Poor documentation, failure to follow falls policy, and insufficient consultant reviews also meant deterioration went unescalated.
Disputed
(AI summary)
The Trust states that regular consultant reviews did occur and there were no issues with junior doctor escalation in the case of Mrs Ross. The Trust also outlines measures in place for consultant availability and escalation procedures. The response acknowledges the concerns raised and refers to the Trust's detailed response. It then outlines national-level actions related to nursing workforce, falls prevention, and delayed transfers of care, referencing existing guidance and funding.
Russell Curwen
All Responded
2023-0122
24 Apr 2020
Lancashire and Blackburn with Darwen
Department for Transport
Concerns summary (AI summary)
The legal framework for "blood bike" volunteers' use of emergency vehicle exemptions (blue lights, speed limits) for routine courier services appears unclear, potentially leading to unsafe practices or misapplication of regulations.
Noted
(AI summary)
The Department for Transport expresses sympathy and acknowledges the coroner's report. The response states the department is opposed to extending exemptions to road traffic laws and describes that existing laws and procedures did not appear to be followed in the incident.
Mary Brady
All Responded
2020-0105
24 Apr 2020
Greater Manchester South
Care Quality Commission (CQC)
Department of State for Social Care
Concerns summary (AI summary)
Open waste paper baskets in communal areas posed a choking hazard, exacerbated by improper disposal of clinical waste. Staff also failed to document or risk-assess a resident's habit of ingesting non-food items, leading to an incomplete understanding of risk.
Noted
(AI summary)
The CQC acknowledges the report and details its role as a regulator. It notes actions taken by the care home and Tameside Local Authority, including new handover sheets and risk assessments, and states the CQC is satisfied appropriate steps have been taken. The response acknowledges the concerns and refers to the CQC's review and satisfaction that sufficient action has been taken. It then discusses national guidance on PPE disposal, waste management, care plan reviews, and dementia training.
Patricia Ferguson
All Responded
2020-0155
23 Apr 2020
Nottinghamshire & Nottingham
Bassetlaw Clinical Commissioning Group
Mansfield and Ashfield Clinical Commiss…
Newark and Sherwood Clinical Commission…
+4 more
Concerns summary (AI summary)
Community Mental Health Teams in Nottinghamshire have inadequate clinical psychologist staffing, leaving some patients without access to essential psychological services, which poses a risk of preventable deaths.
Action Planned
(AI summary)
The CCG is working with Nottinghamshire Healthcare NHS Trust on a transformation programme to meet the NHS Long Term Plan requirements over the next 5 years, with increased access to psychological therapies. Monthly transformation meetings have commenced in June 2020. The CCG is working with Nottinghamshire Healthcare NHS Trust on a transformation programme to meet the NHS Long Term Plan requirements over the next 5 years, with standardised service delivery models to be implemented.
Gordon Fenton
All Responded
2020-0102
23 Apr 2020
Manchester South
Pennine Care NHS Foundation Trust
Tameside and Glossop Integrated Care NH…
Concerns summary (AI summary)
There are significant issues with information sharing and a lack of formalised decision-making processes between two NHS Trusts for psychiatric patients with acute medical problems, hindering optimal integrated care.
Action Planned
(AI summary)
A new joint Standard Operating Procedure (SOP) is being developed between PCFT and TGICFT to improve shared care, with contingency plans including increased communication and guidance. The teams on Summers and Hague Wards are using Digital Health for advice and the inquest's outcome will be presented at a Tameside & Glossop CCG meeting. A new joint Standard Operating Procedure (SOP) is being developed between TGICFT and PCFT regarding shared care for patients with psychiatric and acute medical problems. Once approved, self-directed training will be carried out by all staff and the updated process and outcome of Mr Fenton's inquest will be presented at Divisional Governance Meetings.
Sam Pringle
All Responded
2020-0101
22 Apr 2020
Manchester South
Greater Manchester Medicines Management…
NHS Stockport Clinical Commission Group
Concerns summary (AI summary)
Psychiatrists are circumventing shared care protocols by asking GPs to prescribe Lithium, causing delays or non-provision of this critical medication to mentally ill patients, with potentially fatal consequences.
Action Planned
(AI summary)
Stockport CCG, Pennine Care NHS Foundation Trust, and the Greater Manchester Medicines Management Group (GMMMG) are jointly reviewing shared care protocols, including Lithium, to prevent delays in prescribing. Proposed actions include auditing adherence to SCPs, developing training, and considering funding for SCP implementation, with prioritization at GMMMG meetings in July and August.
David Kerr
All Responded
2020-0100
22 Apr 2020
Manchester South
Stockport NHS Foundation Trust
Concerns summary (AI summary)
Medical care on ward D2 was poor, with inadequate fluid management leading to severe dehydration and a critical lack of regular clinical observations for a seriously unwell patient.
Action Taken
(AI summary)
Stockport NHS Foundation Trust investigated the concerns and implemented several changes, including orthogeriatric reviews within 72 hours, mandatory training regarding nutrition and hydration, and audits of care standards. Consistent individual failings will be addressed and recorded.
Allan Cunliffe
All Responded
2020-0099
22 Apr 2020
Manchester South
Pennine Care NHS Foundation Trust
Concerns summary (AI summary)
Poor physical care on Summers Ward was identified, characterized by inadequate communication between doctors and nurses, inaccurate clinical observation recording, and staff confusion regarding oxygen administration and mandatory training.
Action Planned
(AI summary)
Pennine Care NHS Foundation Trust will circulate a 7-minute briefing to raise awareness of physical health and acute illness management training, and staff's responsibility to maintain compliance. The training covers assessment of deteriorating patients, including airway management and oxygen administration.
Norman Baxter
All Responded
2020-0098
22 Apr 2020
Manchester South
Lynmere Nursing home
Concerns summary (AI summary)
No specific concerns were detailed in the provided text for this report beyond a general statement of risk.
Action Taken
(AI summary)
Following the inquest, the nursing home implemented the News Scoring System, NEWS 2 Charts, Algorithm for managing suspected sepsis, and Sepsis guidance implementation advice. One-to-one discussions were held with nursing staff to confirm their understanding, and agency staff are also advised on the use of these tools.