2021
PFD Reports
Reports: 419
Areas: 62
83% response rate (above 63% average).
Owen Hinds
All Responded
2021-0391
7 May 2021
Nottingham City and Nottinghamshire
Nottingham and Nottinghamshire Clinical…
Concerns summary (AI summary)
A significant service gap exists for Autistic Spectrum Disorder patients needing long-term dietetic support for ARFID, as no specialist service is commissioned, causing patients to fall between existing care criteria.
Action Planned
(AI summary)
The CCG plans to develop an all-age pathway for ARFID patients, including those with ASD, through a working group, patient engagement, and service transformation. They outline a timeline of activities including needs assessment, literature review, pathway development, and workforce training.
Macaulay Wilson
All Responded
2021-0146
7 May 2021
Inner North London
Lower Clapton Group Practice
Concerns summary (AI summary)
A GP practice used imprecise language when referring a patient, failing to specify a catheter *change* as instructed by the hospital, which led to incorrect care being provided by district nurses.
Action Taken
(AI summary)
The practice has implemented a system to highlight correspondence with instructions to wider clinical team members, included a copy of the original letter with onward referrals, and is undertaking an audit of patients with catheter products on prescriptions. They have also created an electronic template for patients with new indwelling catheters and an electronic alert to prompt checks when a patient is prescribed catheter products.
Stacey Alexander-Harriss
Historic (No Identified Response)
2021-0145
7 May 2021
East London
Public Health England
Concerns summary (AI summary)
Medical professionals lacked awareness of the dangerous bacteria *Capnocytophaga canimorsus* and its risks, coupled with insufficient public awareness for at-risk individuals to seek urgent care after pet bites.
John Slope
All Responded
2021-0144
7 May 2021
Norfolk
Norfolk and Norwich University Hospital…
Concerns summary (AI summary)
Critical medical device information was missing from patient records, consent forms, and anaesthetic checklists, alongside generally poor documentation quality and specialist nurses failing to act on patient concerns.
Action Planned
(AI summary)
The Trust has revised its SI action plan to include checking the bypass tube at dressing changes, making the reasons for using such tubes prominent on the patient record, and informing nursing staff of the risks associated with such tubes. Longer term, a single patient record system is planned for the region, with interim measures to scan patient records onto an electronic document management system.
Corin Bonaparte
All Responded
2021-0143
7 May 2021
Exeter and Greater Devon
HMP Dartmoor
Concerns summary (AI summary)
An ACCT was not opened despite the patient seeking help from the mental health department at HMP Dartmoor and revealing recent self-harm, suggesting inadequate training; the ambulance was kept waiting 8 minutes at the main gate, suggesting inadequate arrangements for swift ambulance departure in emergencies.
Action Taken
(AI summary)
HMPPS has briefed staff and issued a Governor's order reinforcing the Local Security Strategy requirements for ambulance escorts. They also plan to work with the ambulance service on a contingency plan exercise and improve monitoring of ambulance departure times.
Glenn Macmartin
All Responded
2021-0142
7 May 2021
Plymouth Torbay and South Devon
Care Quality Commission, Devon Partners…
Concerns summary (AI summary)
No specific concerns were detailed in the provided text.
Noted
(AI summary)
The Trust has strengthened links between community and forensic social work teams, secured funding for a Local Authority assigned social worker to join the community forensic team, and developed a protocol to address placing people outside of the Trust’s geographical area. CQC describes enforcement action taken culminating in the closure of Annette's Care. It states that an internal review found no gaps or areas for improvement in CQC's processes and that the CQC will participate in a 'learning event' with the local authority and Devon Partnership Trust. The PSAP will commission a multi-agency learning review, independently facilitated, to identify multi-agency learning in terms of strengths and weaknesses related to the case. This review will involve the engagement and participation of the family.
Alex Shaw
All Responded
2021-0141
7 May 2021
Stoke-on-Trent & North Staffordshire Coroner’s Court
Royal Stoke University Hospital and Bir…
Concerns summary (AI summary)
Critical patient information was poorly communicated and documented between hospital clinicians during telephone consultations, leading to potentially inappropriate advice and highlighting a lack of clear standards for inter-hospital information exchange.
Action Planned
(AI summary)
The paediatric team is developing a 'Paediatric Advice Proforma' on the Trust's electronic Iportal system to aid documentation of conversations between hospitals and an associated Standard Operating Procedure. Royal Stoke has appointed a named Consultant to manage children with metabolic disease. The Trust is working to transition to the most recent version of the Norse system, which will include features to document patient observations and communication between clinicians. They will also remind clinicians to keep contemporaneous notes about advice given to district general hospitals.
Helen Spicer
All Responded
2021-0127
7 May 2021
Cornwall and the Isles of Scilly
Chair of the Advisory Council on the Mi…
Concerns summary (AI summary)
Oral morphine lacks sufficient controls, including import/export restrictions and safe custody requirements, making it easy to obtain without accountability.
Noted
(AI summary)
The Department of Health and Social Care acknowledges concerns about opioid overuse and misuse. They outline actions taken, including a PHE evidence review, front-of-pack warnings on opioid medications, and structured medication reviews in primary care. The ACMD acknowledges the concerns and will gather more information on the scale of the issue of morphine sulfate solution misuse, being mindful of its legitimate use. They will request information from DHSC and NHS-E&I regarding patient safety incidents.
Sarah Brady
All Responded
2021-0224
5 May 2021
Black Country
Sandwell and West Birmingham Hospital T…
Concerns summary (AI summary)
A hospital issued an excessive prescription to a high-risk patient with an overdose history, overriding GP-imposed limits and duplicating medication, which potentially enabled stockpiling and increased the risk of overdose.
Disputed
(AI summary)
The hospital disputes that Mrs. Brady was oversupplied with medication, stating that medications were generally supplied for short durations and the dispensed Aspirin was within agreed limits.
Shane Gilmer
Historic (No Identified Response)
2021-0140
5 May 2021
County of the East Riding of Yorkshire and City of Kingston-Upon-Hull
Home Office
Concerns summary (AI summary)
Crossbows lack essential regulation, including ownership records or licensing, unlike firearms. This absence of control over their circulation and storage, despite their lethal capabilities, poses a significant public safety risk.
Richard Ormond
All Responded
2021-0139
5 May 2021
Worcestershire
HMP Long Lartin
Concerns summary (AI summary)
A 9-minute delay in upgrading an ambulance response occurred because prison staff initially failed to provide critical information about the patient's condition to emergency services, highlighting a gap in following emergency protocols.
Action Taken
(AI summary)
Practice Plus Group has implemented measures to improve ambulance response times, including updating training materials to emphasize upgrading calls to category one when CPR is in progress. They have also initiated discussions with ambulance trusts to improve communication and response arrangements across their sites. HMP Long Lartin updated local policies and issued Governor's notices regarding emergency incident reporting to the Emergency Control Room (ECR) and ambulance services. They created a checklist for ECR staff and amended the Prison Service Instruction to clarify information requirements for emergency calls.
Stephen MAGUIRE
All Responded
2021-0138
5 May 2021
Birmingham and Solihull
Options for Care Ltd
Concerns summary (AI summary)
A personal alarm failed due to not being charged, indicating a flaw in the alarm charging and checking system for staff, which poses a significant risk if alarms are unusable during emergencies.
Action Taken
(AI summary)
Dartmouth House has introduced a 'security lead' role to check PIT alarms at the beginning of each shift and ensure they are working correctly. They will reinforce training through supervision sessions and staff meetings, and agency staff will receive training on PIT alarm use.
Laura Booth
All Responded
2021-0137
5 May 2021
South Yorkshire (West District)
Sheffield Teaching Hospitals NHS Founda…
Concerns summary (AI summary)
Senior clinicians and staff displayed a grave lack of understanding and application of the Mental Capacity Act, with inadequate training leading to failures in best interests decision-making and patient/family involvement.
Action Taken
(AI summary)
The Trust has taken several actions to improve Mental Capacity Act (MCA) understanding, including enhanced MCA training, clearer documentation guidelines, and Health Passport promotion. They also reviewed the verification of death process and found the documentation to be accurate based on the patient's condition at the time of death.
Hannah Bampfylde
All Responded
2021-0136
5 May 2021
Surrey
Sussex Partnership NHS Foundation Trust
Concerns summary (AI summary)
Poor communication protocols meant Hannah's GP was unaware of her non-engagement with mental health services. The engagement policy lacked clarity on re-booking appointments and escalating non-attendance, allowing newly referred patients to slip through the system.
Action Taken
(AI summary)
Since September 2020, the Referral Co-ordinator is the person who books any further initial assessment appointments and not the Team Administrator. The requirement to notify the GP is stated in their Active Engagement Did Not Attend (DNA) Management Policy; weekly administration support is in place to ensure that all DNA cases have been identified and our Referral Co-ordinator oversees the rebooking of assessments and/or informs the GP of discharge from Horsham ATS.
William Simons
All Responded
2021-0133
4 May 2021
Shropshire, Telford and Wrekin
Shrewsbury and Telford Hospital Trust
Concerns summary (AI summary)
The hospital's tele-tracking system led to communication breakdown and confusion over patient transport, with porters unaware of fall risks and unclear roles regarding patient assistance.
Action Taken
(AI summary)
The hospital has taken steps to clarify procedures for patient transport, including specifying transport modes in consultation with nursing staff and implementing visual alerts for patients at risk of falls. They have also delivered falls awareness training to portering staff and clarified responsibilities for safe patient transfers.
Rohan Singh
All Responded
2021-0134
30 Apr 2021
East London
Dept. of Health and Social Care, Camden…
Concerns summary (AI summary)
A mental health ward failed to prevent a patient from retaining dangerous contraband despite searches. Staff made false observation records due to a culture of impunity, and critical monitoring protocols after rapid tranquilisation were not followed.
Noted
(AI summary)
The Metropolitan Police Service will develop additional training on recording property, especially regarding risk, and implement it in the "Street Duties" course for probationer constables. The officer involved in the incident has been spoken to and advised on recording property and circumstances for seizure. The Trust has discussed the concerns with Borough Lead Nurses and sent letters to nursing staff, highlighting expectations for patient searches, observations, and rapid tranquilisation monitoring. The Trust now requires formal training and competency assessment for staff conducting searches and observations, with Registered Nurses exclusively performing RT monitoring within eyesight for the first hour post-administration. The Department acknowledges the concerns and outlines actions taken by the East London NHS Foundation Trust (ELFT), NHS England and NHS Improvement (NHSE & NHSI), and the Care Quality Commission (CQC). It highlights ongoing monitoring and planned inspections of ELFT.
Elliot Burton
All Responded
2021-0131
30 Apr 2021
West Yorkshire (East)
Yorkshire Hydropower Ltd, Foresight Gro…
Concerns summary (AI summary)
An unmanned, remote site known for youth trespass has deep, uncovered water channels and inadequate perimeter security, presenting a foreseeable drowning risk that remains unaddressed.
Noted
(AI summary)
Wakefield Council is undertaking physical works, including building robust barriers and installing a safe viewing platform at Kirkthorpe Weir, expected to be completed in mid-July 2021. They are also linking still water body health and safety policies to flowing water areas. Foresight Group states it is the investment advisor to Yorkshire Hydropower Limited (YHL), and does not exercise control over YHL's affairs, so YHL are taking steps to ensure there is no repetition of this tragic accident. Foresight endorses the proposed security measures outlined by YHL, which include additional fencing, warning signs, enhanced CCTV, improved PA system, barriers, covering channels, ongoing liaison with emergency services, and daily manned security presence during summer months. Yorkshire Hydropower Limited has undertaken a detailed review of trespasser routes and plans to improve signage, install additional CCTV cameras with remote monitoring, and engage with the local community and police to deter further trespass. The Canal & River Trust's national Education team produced a Schools Water Safety Awareness Communication and a water safety video aimed at children aged 5-11 years which focuses on the Trust's ‘Stay Away From the Edge’ campaign.
Alvin Black
Historic (No Identified Response)
2021-0130
30 Apr 2021
Cambridgeshire and Peterborough
Minister of State for Prisons and Proba…
Concerns summary (AI summary)
The report identifies concerns about the poor state of cleanliness at the prison's Health Care Centre, potentially increasing the risk of infection for prisoners; it also notes a missed opportunity to consider anti-coagulation therapy, with the system not picking up on this error.
Ann Mowbray
All Responded
2021-0129
30 Apr 2021
Warwickshire
Christian Congregation of Jehova’s Witn…
Concerns summary (AI summary)
The Christian Congregation of Jehovah’s Witnesses lacks a safeguarding policy for vulnerable adult members, despite previous recommendations, posing a risk to their safety.
Noted
(AI summary)
The Christian Congregation of Jehovah's Witnesses asserts that while they provide support to vulnerable adults, they do not formally bring them into their care, thus a formal policy is deemed unnecessary; they rely on Christian duty and scriptural guidance.
Jade Rayner
All Responded
2021-0128
30 Apr 2021
Greater Manchester South
Greater Manchester Health and Social Ca…
Greater Manchester Police
Concerns summary (AI summary)
Police failed to record and investigate a sexual offence allegation against a vulnerable patient, denying her victim support. There was also a lack of clear multi-agency strategy for complex cases involving trauma and alcohol misuse.
Action Planned
(AI summary)
Two task and finish groups will review Section 42 and Multi Agency Adults at Risk System processes, with learning to be shared with the Greater Manchester Quality Board and commissioners of services. GMP has implemented the vulnerability assessment framework to identify and assess risk factors, and officers now record care plans after safe and well interviews with vulnerable adults.
Joanna Leven
All Responded
2021-0126
30 Apr 2021
Greater Manchester (South)
Department of Health and Social Care
Concerns summary (AI summary)
Gaps exist in national therapeutic pathways for Personality Disorders and trauma support services. Separate computer systems between hospital and mental health liaison create a risk of critical information loss.
Noted
(AI summary)
The Department acknowledges the concerns and outlines national initiatives to improve mental health services and suicide prevention, including investments in community mental health care and digital information sharing. It notes local action by the Stockport CCG and offers condolences to the family.
Darren Adams
All Responded
2021-0125
29 Apr 2021
South Yorkshire (East)
Practice Plus Group and Resuscitation C…
Concerns summary (AI summary)
Nursing staff misdiagnosed post-mortem conditions due to inadequate training in identification, and resuscitation guidance documents contained confusing definitions, risking proper emergency response.
Noted
(AI summary)
Practice Plus Group has mandated training on the identification of hypostasis and rigor mortis, using scenario-based simulations, and will raise concerns about confusing terminology in existing guidance with NHS England. Resuscitation Council UK acknowledges the concerns but states that detailed training in the recognition of rigor mortis and hypostasis is outside the scope of RCUK training courses, though they encourage starting CPR unless irreversible death is certain. They have shared the response with relevant bodies.
Sean Kay
All Responded
2021-0124
28 Apr 2021
Cambridgeshire & Peterborough
NHS Norfolk
Waveney Clinical Commissioning Group
Concerns summary (AI summary)
A critical gap in mental health service provision in Norfolk and Waveney meant high-risk patients did not meet criteria for available support, leaving them without appropriate care.
Action Taken
(AI summary)
NHS Norfolk and Waveney CCG has contacted Norfolk and Suffolk NHS Foundation Trust, which confirmed they have improved communication and education between teams to ensure people receive the help they need. The Trust has also undertaken improvement initiatives including a QI project and reflective learning session.
Caitlin Swan
All Responded
2021-0121
27 Apr 2021
Cornwall and Isles of Scilly
CORMAC – Cornwall Council – Highways De…
Concerns summary (AI summary)
A concealed road junction on a downhill stretch lacks warning signs, posing a significant hazard to drivers unfamiliar with the acute turn and stationary vehicles.
Action Planned
(AI summary)
Cornwall Council will erect additional warning signs at the Trebost junction at Tubbon Hill, following the coroner's recommendation.
Alan Massam
All Responded
2021-0120
26 Apr 2021
Manchester South
SoS of Health and Social Care, Greater …
Concerns summary (AI summary)
Fragmented inter-agency communication and a lack of clear discharge protocols led to a vulnerable patient being sent to an unsuitable care home. There was also no escalation process for medication refusal, exacerbated by a national bed shortage.
Action Planned
(AI summary)
CQC will undertake a focused inspection of Lisburne Court, including staffing levels, training, and infection control, and meet with the Chief Executive and new Nominated Individual of Borough Care Limited to discuss the issues raised and seek assurances. Stockport CCG has improved communication between hospital, GP and community services via a common system. GMHSCP is working across the system to look at safe discharges for people with complex needs and has a Learning Disabilities Complex Needs programme underway. The Department of Health and Social Care is preparing a new Dementia Strategy. NHS England and NHS Improvement are working with regional and local partners and the CQC. The CQC are to meet with the Chief Executive of Borough Care Ltd in the interim, to discuss these matters and to seek assurances around the lessons learned from this incident.