2022

PFD Reports
Reports: 385 Areas: 67

78% response rate (above 63% average).

Clear 262 results
Gavin Pedleham
All Responded
2023-0005Deceased 30 Dec 2022 Surrey
Home Office Medicines and Healthcare Products Regul… National Institute for Health Care Exce…
Concerns summary (AI summary) There is a lack of regulation governing the safe storage and access of controlled drugs like Oramorph in community settings, unlike highly regulated institutional environments.
Noted (AI summary) The Home Office, after consulting with the Department for Health and Social Care, believes that appropriate measures are already in place to reduce the risk of accidents involving liquid morphine and has no plans to introduce additional controls. NICE believes its existing guideline [NG46] on controlled drugs: safe use and management is sufficient, including recommendations for healthcare professionals to advise patients on safe storage and appropriate use. The MHRA will work with marketing authorisation holders to update product information for Oramorph, highlighting the need for secure storage and supervision after dilution.
Jordan Pry
All Responded
2023-0003Deceased 30 Dec 2022 Surrey
Connect Plus (M25) Limited Department for Transport National Highways Limited
Concerns summary (AI summary) An ongoing risk of further aquaplaning deaths exists on the M25 due to a persistent road "flat spot" and surface water issues, despite a history of incidents and previous PFD reports, as a comprehensive risk management plan remains unfulfilled.
Noted (AI summary) Connect Plus outlines enhanced measures being implemented, including drainage system cleaning, gully cleaning frequency increases, and safety barrier upgrades. They will also deliver a comprehensive plan for risk management including a cost benefit analysis, a review of carriageway resurfacing, investigation of illuminated warning signs, and a verge review. The Department for Transport acknowledges the concerns and notes that National Highways is responsible for the safe management of the Strategic Road Network and is taking actions to reduce risks of future collisions. DfT officials will continue to work with National Highways on the points raised. National Highways has installed a vehicle restraint system at the location of the fatal collision. They have also commissioned an independent review of the drainage system and are considering the viability of reprofiling the carriageway.
Emma Powell
All Responded
2022-0416Deceased 28 Dec 2022 North Wales (East and Central)
Prime Minister’s Office Tesco PLC
Concerns summary (AI summary) Retailers fail to provide essential safety advice at the point of paddleboard sale, specifically regarding the mandatory wearing of life-saving equipment and appropriate leash usage for varying water conditions.
Action Planned (AI summary) Tesco will add a sticker to the front of their paddleboard packaging with safety information and a QR code linking to British Canoeing's website, and will share information with other retailers via the British Retail Consortium's Product Safety Committee. They have made arrangements for stores to receive and affix the stickers to units delivered in 2022. The Department for Business and Trade has referred the report to Hertfordshire Trading Standards, asked the Office for Product Safety and Standards (OPSS) to write to the British Retail Consortium and major retailers, liaise with enforcement partners and manufacturers, and write to the British Standards Institute to consider industry standards relating to paddleboards.
Glenys Phipps
All Responded
2022-0413Deceased 22 Dec 2022 Gwent
Health Education and Improvement Wales
Concerns summary (AI summary) Nurses lack essential training in the Multifactorial Risk Assessment Process (MFRA) for falls, leading to newly qualified nurses managing patients without this critical safety knowledge.
Noted (AI summary) Health Education and Improvement Wales (HEIW) describes the healthcare education commissioning cycle which aims to ensure high-quality education, training, and support for preregistration nursing students. They state that Multifactorial Risk Assessment education and training during their pre-registration education is not appropriate.
Allah Ismail
All Responded
2022-0411Deceased 22 Dec 2022 Manchester City
British Thoracic Society Healthcare Quality Improvement Partners…
Concerns summary (AI summary) Concerns highlight the need for a national audit of emergency oxygen delivery, updated guidelines for trauma patients and air travel with respiratory conditions, and better use of audit tools by NHS Trusts.
Action Planned (AI summary) The British Thoracic Society (BTS) has confirmed that HQIP would support an application for inclusion in the Quality Accounts Audit list, relating to a recurrent national audit of emergency oxygen. The BTS suggests that the CAA address the gap in guidance regarding trauma patients in any further revision of its guidance. The Civil Aviation Authority (CAA) has amended its guidance to include new information that is relevant to passenger fitness to fly, which reflects the recommendation in the Report, under the section entitled: ‘Surgical Conditions - Trauma’ and will discuss the content of the Report at the next UK Fitness to Fly Forum meeting on 5th September 2023.
Angeline Phillips
All Responded
2022-0412Deceased 21 Dec 2022 Manchester West
Greater Manchester Police
Concerns summary (AI summary) The provided text only states that police incident response policy governs priority and response times, without detailing any specific concerns or failures related to this policy.
Action Taken (AI summary) GMP reviewed and implemented its Incident Response Policy (IRP) in Feb 2022 incorporating the THRIVE risk assessment approach. All FCC officers and staff received training on the IRP and THRIVE, supplemented by audits and briefings. The M-HUT pilot is testing processes to address mental health demand in partnership with other agencies.
Donald Hooker
All Responded
2022-0409 21 Dec 2022 East Riding and Hull
Department for Transport Transport Research Laboratory
Concerns summary (AI summary) Motorcyclist helmets are detaching in collisions, but there's a lack of research into why, no checks for correct helmet sizing, and inadequate rider education on proper fit, increasing fatality risks.
Noted (AI summary) TRL describes its role in supporting the SHARP helmet rating scheme and summarises existing research on helmet loss, concluding that more work should be done in light of changing motorcycle user demographics. They raise questions about the specific helmet and circumstances of the incident. The Department provides advice and guidance to motorcyclists through its Safety Helmet Assessment and Rating Programme (SHARP), including guidance on helmet selection and fitting on the SHARP website. DVSA's CBT syllabus includes helmet fitting and fastening, and examiners check helmet fastening. The Department will continue to review technical standards for helmets and promote helmet fitting and usage. The Forensic Collision Investigator provides information on the helmet involved in the incident and refers some queries to other agencies, stating the helmet met basic UK standards. They are unable to comment on how tightly the helmet was fastened when worn.
Alexander Braund
All Responded
2022-0407Deceased 20 Dec 2022 Nottingham City and Nottinghamshire
HMP Nottingham, Forensic Services Notti…
Concerns summary (AI summary) There are continuous failures in applying the NEWS2 system for acutely unwell patients in a secure setting due to insufficient training, guidance, and robust compliance auditing, risking deaths from unrecognized deterioration.
Noted (AI summary) TPP explains how the SystmOne electronic patient record system tracks amendments to consultations, stating that users are informed when an amendment has been made, by whom, and when, and that the audit trail is readily accessible. HMPPS has implemented a training program on medical emergency procedures for staff, including the use of emergency codes and cell entry protocols. A joint training event with healthcare staff was also held to improve care for acutely unwell prisoners, and weekly safety intervention meetings were introduced. The Trust has implemented compliance audit plans for NEWS2, is undertaking joint training with the prison service on several topics, and holds daily handover meetings to discuss prisoner clinical issues.
Carl Ellson
All Responded
2022-0406 20 Dec 2022 Birmingham and Solihull
Hereford and Worcester Health and Care …
Concerns summary (AI summary) Unclear and unsafe systems hinder GPs from urgently contacting mental health teams, placing the burden of initiating contact on patients in crisis and leaving GPs unaware of proper referral protocols.
Noted (AI summary) The response outlines the current process for GPs to contact mental health teams, defends its appropriateness, and states that a review by a consultant psychiatrist was not clinically indicated in this case. It also mentions an independent review of the care provided will be shared with the family.
Mollie Stansfield
All Responded
2022-0408Deceased 19 Dec 2022 East Riding and Hull
NHS England, Chief Coroner, Royal Colle…
Concerns summary (AI summary) There was a significant failure in understanding and correctly implementing Section 5(2) of the Mental Health Act, coupled with inadequate awareness and training for medical staff on essential holding powers.
Action Planned (AI summary) The Department of Health (Northern Ireland) will raise the issue of powers under the Mental Health Order for the detention of patients with HSC Trust Chief Executives and relevant professional bodies. Hull University Teaching Hospitals delivered training to senior nursing teams on mental health and created a five-year Mental Health Learning and Disabilities and Autism Strategy highlighting training as a focus. NHS England discusses reports to prevent future deaths in a working group.
Jack Knapman
All Responded
2022-0405 16 Dec 2022 Northamptonshire
Home Office
Concerns summary (AI summary) Despite DNP's toxicity and planned reclassification as a poison, there's no clear government department or organisation designated to monitor and prevent its sale for human consumption, risking further deaths.
Action Taken (AI summary) The Home Office has laid legislation to regulate DNP as a poison under the Poisons Act 1972, restricting sales to registered pharmacists with a valid EPP license from October 2023.
Neal Saunders
All Responded
2022-0401 15 Dec 2022 Berkshire
Thames Valley Police, College of Polici…
Concerns summary (AI summary) Police training on restraint techniques is unclear, specifically regarding "prolonged" restraint and its application during arrest. Training also contains inaccurate medical information and lacks effective embedding methods, risking inappropriate officer responses.
Action Planned (AI summary) Thames Valley Police are designing two new SNAP Guides covering ABD and Prone Restraint to be available and disseminated by the end of February 2023, and have included guidance on managing vulnerability within PPST training. South Central Ambulance Service has met with Thames Valley Police and other organizations to review policies and training. They are drafting a directive to use the phonetic alphabet to relay medical information to minimize miscommunication with emergency services. The College of Policing is implementing a new mandatory training package for Public and Personal Safety Training (PPST), starting in April 2023, that includes de-escalation, communication skills, managing vulnerability, and dealing with medical emergencies, and will revise training to clarify guidance applicability, ambulance service response expectations, and remove references to ‘chemical sedation’.
Fatima Abukar
All Responded
2022-0400 14 Dec 2022 East London
Major retailers of e-scooters Mayor of London Metropolitan Police Service +1 more
Concerns summary (AI summary) Reduced enforcement against illegal e-scooter use correlates with increased fatalities, while legal riders aren't required to wear helmets. Inadequate or absent warnings from manufacturers about unlawful use exacerbate safety risks.
Noted (AI summary) Amazon includes a warning on e-scooter product pages stating they are prohibited on public roads in the UK, makes the warning prominent with bold font and a link to government guidance, sends communications to selling partners to remove references to public road use, and publishes education for selling partners on local legal restrictions. Escooterclinic attributes the incident to reckless user behavior, not the vehicle itself. They advise legalizing scooters with regulations and compulsory protective gear/insurance, citing confusion caused by legal rental scooters. Selfridges ensures there are clearly visible messages in stores and on their website stating that e-scooters may not be lawfully ridden on public highways. The legal team has issued reminders to stores and digital teams regarding this matter and are exploring system-based solutions for safety advisory requirements. Halfords advises potential buyers about the legal restrictions on e-scooter use at all stages of the sales process, both in-store and online, using prominent signage, legal statements on price tickets and warranties, and colleague training. They are also pushing for regulation in any Transport Bill. The MPS has published information on the MPS public website regarding the illegality of e-scooters, provides a flowchart to officers on how to deal with illegal e-scooter use and sends letters to e-scooter retailers asking them to display prominent signs about the legality of e-scooters. The MPS disputes that there is a correlation between legal enforcement of e-scooters and number of deaths and states that policy regarding head protection for licensed e-scooters was a decision made by the Department for Transport and Transport for London. Harrods is preparing notices for display in the Technology department and on their website, clarifying the illegality of e-scooter use on public roads. They also recommend helmets to customers and are implementing age verification checks. TfL highlights safety measures in the e-scooter rental trials, including speed limits, always-on lights, and minimum wheel size. They also promote safety guidance and have worked with the MPS to raise awareness of the law regarding private e-scooters. Onboards displays helmets with scooters, offers helmet discounts, encourages helmet use in-store, and features helmeted riders in online media. They display a sign about the illegality of private e-scooter use, include a disclaimer on invoices and website footer, and do not sell scooters to under-18s. The DVSA has been conducting market surveillance and has sent warning letters to retailers selling e-scooters without proper warnings about illegal use on public land. The government encourages helmet use for e-scooter trials and will consult on helmet wearing for future regulation. Evolve Skateboards is reviewing safety and legal compliance globally, including the UK, with expected rollout by June 2023. They are also a founding member of a PMD safety group advising the Land Transport Safety and Regulation Bureau in Queensland, Australia.
Akeem Rhoden
All Responded
2022-0414Deceased 13 Dec 2022 South Wales Central
Brecon Beacons National Park Authority,…
Concerns summary (AI summary) Waterfall signage is inadequate, poorly placed, and lacks clear, concise warnings about water dangers, particularly for non-swimmers, contributing to a lack of awareness of potential drowning risks.
Action Planned (AI summary) Natural Resources Wales is commissioning a report from an independent expert concerning visitor safety management including signage in Waterfall Country. Pending the report, semi-permanent signs are being erected at various locations in Waterfall Country. The council acknowledges concerns and will consider signage at the site, undertaking a signage review and implementing necessary actions. The Neath Port Talbot website has been updated to advise individuals of potential risks involved and signs will be erected to advise individuals of unpredictable water flow.
Yvonne Rankin
All Responded
2022-0404 13 Dec 2022 South Wales Central
Cardiff and Vale University Health Boar…
Concerns summary (AI summary) The family and patient lacked understanding of specific sepsis signs, delaying emergency intervention. Distributing information cards on sepsis to at-risk patients in the community could prevent future delayed recognition and response.
Action Taken (AI summary) Cardiff and Vale UHB has updated the eCORFLO booklet to include reference to sepsis and will provide an additional information sheet for early warning signs of sepsis. They will also provide adult and paediatric symptom cards to patients and parents and advise other Welsh health boards of these actions. Cardiff and Vale UHB updated patient information for new PEG patients to include sepsis signs (updated Jan 30, provided from Feb 6). The ANA team will ensure new patients receive this info by March 1. Cardiff and Vale UHB also ordered Adult and Paediatric Symptom Cards to give to patients with infection signs, with the ANA team distributing them by March 1.
Mervyn Holbrook
All Responded
2022-0396 8 Dec 2022 Birmingham and Solihull
Highways and Infrastructure, Birmingham…
Concerns summary (AI summary) A worn-down kerb, mistaken for an official crossing, enabled a mobility scooter user to enter the carriageway unsafely. Highways dismissed the defect as not meeting repair levels, despite the clear hazard it poses to vulnerable road users.
Action Taken (AI summary) The council amended the kerb height at the specified location in early January 2023. A review of kerb defect information is underway to identify similar locations, with completion expected by March 2023. The council has reviewed its processes and procedures for handling reports of fatal and serious collisions and will reiterate the established protocol to West Midlands Police.
Tracy Brown
All Responded
2022-0395 8 Dec 2022 Hampshire, Portsmouth and Southampton
Chief Coroner
Concerns summary (AI summary) Carers regularly left medication unsecured, despite an identified risk of misuse. The digital care plan also failed to instruct carers to secure the medication, posing a safety risk.
Action Taken (AI summary) Apex Prime Care has reassessed every service user that has medication in a locked box to store medication. There now must be room to place all medication in the locked box with no other medication stored in the property. Apex Prime Care has also changed their medication policy to reflect medication and locked boxes.
Leanne Dunn
All Responded
2022-0394 8 Dec 2022 County Durham and Darlington
Durham County Council
Concerns summary (AI summary) A bridge poses a significant risk of death due to an accessible parapet, absence of monitored CCTV and lighting to detect at-risk individuals, and danger to those below from falls.
Noted (AI summary) Durham County Council refers to its written submission to the inquest and reaffirms its commitment to suicide prevention, but provides no new information.
Joan Ferguson
All Responded
2023-0031Deceased 7 Dec 2022 Newcastle upon Tyne and North Tyneside
North East Ambulance Service NHS Founda…
Concerns summary (AI summary) The report provides no specific details regarding the matters of concern, only a placeholder indicating that concerns (1), (2), and (3) exist.
Action Taken (AI summary) North East Ambulance Services has shared information with staff regarding communication, before and during dynamic risk assessments, and has already added this point into the recommendations/action plan. Information has been shared with staff regarding communication with partners, those involved in the care, families and patients.
Josie Archer-Smith
All Responded
2022-0399 7 Dec 2022 Mid Kent and Medway
Highways Agency
Concerns summary (AI summary) A specific M20 motorway section has a design flaw, combining an incline and camber, causing water to run across the carriageway and leading to frequent aquaplaning incidents and collisions.
Action Taken (AI summary) National Highways has already undertaken remedial works including drainage cleansing, pipe repairs and installation of kerbs to direct water to the gully. They plan to deliver a Medway and Allington Deck Refurbishment scheme in June-July 2023 which will replace surfacing with Hot Rolled Asphalt and replace vehicle restraint system and drainage to the distributor road.
Daniel Tilley
All Responded
2022-0393 6 Dec 2022 Cornwall and the Isles of Scilly
Devon and Cornwall Constabulary
Concerns summary (AI summary) Insufficient funding and staffing within police Communication and Control Units, compounded by inadequate officer numbers, consistently prevent timely responses to incidents, a long-standing issue particularly acute during peak demand.
Noted (AI summary) The Home Office acknowledges the coroner's concerns and outlines the government's commitment to providing resources to the police, including increasing officer numbers and funding for Devon and Cornwall Police. They also mention plans to introduce a new police funding formula. Devon and Cornwall Police detailed actions taken to address staffing and workload challenges in their CMCUs, including improvements in demand response times, implementation of wellbeing initiatives for personnel, and a process for recording and implementing learning from each summer period.
Richard Shannon
All Responded
2022-0392 5 Dec 2022 Inner North London
University college London Hospital NHS …
Concerns summary (AI summary) Critical communication breakdowns during hospital discharge led to a failure in securing a pressure-relieving bed and a lack of clear instructions for daily skin integrity checks by district nurses and carers, exacerbated by social services missing key risk information.
Action Taken (AI summary) Kapital Care has implemented actions including contacting district nurses for care arrangements, completing robust handovers with previous care providers, requesting all relevant assessments and information regarding the adult, ensuring they have the relevant discharge notification form, identifying any potential conflict of interest when interviewing staff, and ensuring robust and timely communication. Central London Community Healthcare NHS Trust has enhanced communication with University College Hospital NHS Trust by setting up a specific phone number and time for discussing hospital discharges, and set up monthly review meetings. Learning from the incident has been shared with staff, and safeguarding concerns will automatically trigger an internal escalation to the safeguarding team. They have also strengthened discharge planning processes. The Trust enhanced communication lines, set up monthly review meetings with the hospital, shared learning with staff to escalate safeguarding concerns, and strengthened discharge planning processes. Progress will be reviewed at divisional quality forums, and changes will be embedded in operational procedures by March 31, 2023. Kapital Care has implemented actions including contacting district nurses for care arrangements, completing robust handovers with previous care providers, requesting all relevant assessments and information regarding the adult, ensuring they have the relevant discharge notification form, identifying any potential conflict of interest when interviewing staff, and ensuring robust and timely communication. UCLH has reviewed and improved local processes and education for staff to prevent further poor outcomes for patients. Pressure ulcer training for therapists has commenced, with completion planned by the end of June 2023 and they have agreed to meet monthly as a newly formed partnership to review progress against the actions, share learning and collaborate on improvements. Westminster City Council has worked with partner agencies to review integrated discharge, and multidisciplinary discharge meetings are held pre-discharge including the attendance of a District Nurse and social worker. The contract specifications for commissioned services will have an enhanced focus on the delivery of person-centred care. The Trust reviewed and improved local processes and education for staff, strengthened collaboration with community partners, and formed a monthly partnership to review progress, share learning, and collaborate on improvements to enhance the quality and safety of hospital discharge processes and care outside of the hospital.
Tina Allen
All Responded
2022-0391 5 Dec 2022 Cornwall and the Isles of Scilly
Home Farm Trust Limited
Concerns summary (AI summary) Persistent understaffing at the care home severely compromises the safe provision of care and treatment, and hinders effective management oversight of care quality.
Action Taken (AI summary) HFT has made improvements to service provision at Valley View, commissioning an independent review and working with stakeholders. They have increased staffing levels, provided training on specific health conditions, implemented a new digital care planning system, and enhanced the Quality Assurance Framework.
Melsadie Parris
All Responded
2022-0390 2 Dec 2022 Buckinghamshire
Buckingham Council Children’s Services
Concerns summary (AI summary) Social work failed to conduct renewed home visits or liaise with mental health teams regarding a carer's admitted psychosis, relying on old assessments and missing critical information about the carer's deteriorating mental state.
Noted (AI summary) Buckinghamshire Children's Social Care acknowledges the coroner's concerns regarding a comment made by a carer. They note the coroner's finding that the child was not at risk at the time and state that without new evidence, they would have no legal right to insist on a further visit.
Mary Nwanonyiri
All Responded
2022-0389 1 Dec 2022 East London
North East London Foundation trust
Concerns summary (AI summary) Senior nursing staff failed to implement comprehensive care plans, including capacity assessments for refusing observations, and critically, did not recognize or urgently respond to a patient's acutely deteriorating clinical condition.
Action Taken (AI summary) North East London Foundation Trust has taken several actions, including updating training for nursing staff on care planning and observation, improving processes for auditing emergency equipment, and installing a new SAS Alarm system in clinical areas.