2022
PFD Reports
Reports: 385
Areas: 67
78% response rate (above 63% average).
Janice Hopper
All Responded
2022-0384
28 Nov 2022
Norfolk
Windmill House Care Home
Concerns summary (AI summary)
The care plan was inaccurate, not person-specific, and vital medical monitoring—including weight, blood sugar, and fluid intake—was neglected or poorly recorded. Additionally, medication was administered inappropriately and care plans lacked regular review or audit.
Action Taken
(AI summary)
Runwood Homes has implemented changes including a new pre-admission form, staff training on individualised care plans, improved medication management protocols, and monthly care plan audits by the senior team.
Miriam Boulia
All Responded
2022-0383
28 Nov 2022
Inner North London
Transport for London
Concerns summary (AI summary)
Inadequate pedestrian crossing signal timings, with insufficient "inter-green" periods, force pedestrians to cross unsafely, contributing to an unusually high number of collisions at the junction.
Action Planned
(AI summary)
Transport for London outlines a proposed Safer Junction scheme and will conduct a site visit to consider safety improvements, including signal timings and pedestrian signals. TfL will conduct a design review of the Great Eastern Street/Curtain Road junction and review operational timings for traffic signals within the Shoreditch triangle.
Susan Perry
All Responded
2022-0382
28 Nov 2022
South Wales Central
MIRUS Wales
Concerns summary (AI summary)
Medication cupboard keys were left in easily accessible, unlocked locations nearby, compromising medication security and creating a significant risk of service users accessing and misusing drugs.
Action Taken
(AI summary)
Mirus Wales has taken action by removing key storage from unlocked locations and reinforcing medication policies and training.
Ann Daghlian
All Responded
2022-0385
25 Nov 2022
North Wales East and Central
TLC Nursing and Care
Concerns summary (AI summary)
The nursing and care provider lacked a formal system to trigger multi-disciplinary reviews for patient deterioration or to monitor whether care plans were being met, despite clear signs of refusal for essential care.
Action Planned
(AI summary)
TLC Homecare and Nursing Plus is implementing measures including staff training, an automated review system, and a more regular client review process to better monitor care provision and address deviations to care plans.
Philip Battle
All Responded
2022-0381
25 Nov 2022
Liverpool and Wirral
Chief Constable
North West Ambulance Service, Director …
Concerns summary (AI summary)
The ambulance service triage system prioritized physical health over acute mental health risks like suicide, failing to assess for self-harm or coordinate mental health crisis intervention resources with police and health providers.
Noted
(AI summary)
North West Ambulance Service explains that the collaborative mental health triage car model suggested by the coroner is not suitable for the area, but that they work with partners through the Crisis Concordat to improve outcomes. Merseyside Police describes its existing mental health triage car service and explains why it does not believe a joint operability model with NWAS is appropriate, also noting NWAS has emulated the police model.
Bonnie Webster
All Responded
2022-0378
25 Nov 2022
Norfolk
Queen Elizabeth Hospital
Concerns summary (AI summary)
Parents were inadequately informed of the baby's serious condition, antibiotics were significantly delayed, and staff used an inefficient, non-emergency method to alert the paediatric team.
Action Planned
(AI summary)
The Queen Elizabeth Hospital King's Lynn plans to implement mandatory training for clinical staff on communication skills, documentation and escalation, and will establish a group to improve processes in the maternity unit.
Celia Marsh
All Responded
2022-0379
21 Nov 2022
Avon
British Hospitality
British Retail Consortium
British Society for Allergy and Clinica…
+5 more
Concerns summary (AI summary)
The investigation of suspected anaphylaxis deaths is hampered by outdated pathology guidance, poor sample retention, delayed reporting, and insufficient education for medical staff and high-risk patients. There's also a lack of robust systems to capture anaphylaxis cases.
Noted
(AI summary)
The UK Health Security Agency states that responsibility for establishing systems related to food policy and anaphylaxis sits outside of their remit, and instead lies with the Food Standards Agency and the Health and Safety Executive. UKHospitality commits to carrying out a consultation with members on managing the risk of vegan dishes for people with hypersensitivity, and reflecting any recommendations in future updates to the Industry Guidance. The Food Standards Agency will focus on a smaller subset of priorities including Precautionary Allergen Labelling (PAL), improving information in the non-prepacked sector, and enabling a step-change in the knowledge, skills, and food safety culture of staff in the 'non-prepacked' sector through training. The Food and Drink Federation highlights existing guidance on allergen labelling, particularly regarding the differences between 'free-from' and vegan claims and will continue to support the work of the FSA. The British Retail Consortium supports members with label decisions but emphasizes company responsibility, noting challenges with 'free-from' and vegan definitions and the potential for unintended consequences with specific dietary statements. The British Society for Allergy and Clinical Immunology will consider holding an educational event on food avoidance in relation to adults with eczema and will address the need for improved recording and analysis of anaphylaxis fatalities. The Department of Health and Social Care acknowledges the recommendation to establish a robust system of capturing and recording cases of food-related anaphylaxis and notes that data regarding all anaphylaxis-related deaths in England and Wales are documented by the Office for National Statistics and the British Society for Allergy and Clinical Immunology also holds a register. The Royal College of Pathologists is updating its autopsy practice guidelines for suspected acute anaphylaxis to include contact details for the UKFAR and direct pathologists to report fatal anaphylaxis cases.
Daniel Lee
All Responded
2022-0372
21 Nov 2022
South Yorkshire West
NHS South Yorkshire Integrated Care Boa…
South Yorkshire West NHS Foundation Tru…
Concerns summary (AI summary)
A lack of a key worker approach led to superficial risk assessments and professional relationships. Communication with both the armed forces and the family was inadequate, hindering effective risk sharing and support.
Noted
(AI summary)
The Trust offers condolences and provides context on Intensive Home-based Treatment Teams (IHBTT), clarifying their role and approach to risk assessment, particularly regarding communication with family members. They state that the partner's contact was appropriately considered and shared with the visiting practitioner.
Andrew Brown
All Responded
2022-0371
21 Nov 2022
West London
Metropolitan Police Service
Concerns summary (AI summary)
The Metropolitan Police's Driver & Vehicle Policy lacks sufficient focus on other road users' safety and contains ambiguous guidelines on the "silent approach" and use of warning equipment.
Action Taken
(AI summary)
The MPS will include more specific wording in the MPS Police Driver and Vehicle Policy – Vehicle and Equipment SOP in relation to the use of warning equipment around vulnerable road users and pedestrians, and will undertake a review of the Policy.
Quinn Parker
All Responded
2022-0287
21 Nov 2022
Nottinghamshire and Nottingham
Nottingham University Hospital NHS Trust
Concerns summary (AI summary)
Repeated instances of placentas being interfered with or disposed of prematurely in early neonatal deaths hinder paediatric post-mortem examinations, limiting coronial findings, learning, and parental information.
Action Planned
(AI summary)
The Trust will extend the Pathology stop period across the board for all placentas and have discussions with the Coroner's office where a death occurs within 96 hours. This approach is considered more achievable than trying to predict which of the 975 NICU admissions each year will die. The Trust will develop a standard procedure to ensure the medical examiner team informs the pathology laboratory of any neonatal death within 48 hours of birth at the earliest opportunity. The Pathology Department will review examination processes after further information is gained regarding placental examination. The clinical team has been reminded to highlight potential placental pathology on request forms. The Director of Midwifery has reminded midwives to examine placentas prior to sending them to pathology. A new proforma has been introduced for BMS to complete at the time of placenta preparation.
Sarah McGarrigle
All Responded
2022-0290
19 Nov 2022
Manchester North
Pennine Care NHS Foundation Trust
Action Planned
(AI summary)
The trust outlines actions taken and planned including; sharing learning from the inquest, increasing access to safeguarding professionals, implementing PARIS for electronic patient records, distributing the Oldham Adults Safeguarding Board Self-Neglect toolkit and a recommendation to the Oldham Safeguarding Adult Partnership Board to develop a multi-agency protocol.
Awaab Ishak
All Responded
2022-0365
16 Nov 2022
Manchester North
Department of Health and Social Care
Ministry of Housing, Communities & Loca…
Concerns summary (AI summary)
The provided text refers to a Housing Ombudsman report but does not detail specific coroner's concerns.
Noted
(AI summary)
The Secretary of State requests local authorities prioritize improving housing conditions for private and social tenants, focusing on damp and mould. They request information on the number of properties with damp and mould and how enforcement of housing standards is being prioritized. The Secretary of State calls on social housing providers to treat damp and mould seriously, meet the Decent Homes Standard, and self-refer to the Regulator of Social Housing if in breach of standards. They also highlight the upcoming Social Housing Regulation Bill to hold landlords accountable. The Secretary of State asks legal representatives to direct social housing tenants with concerns about housing to the Social Housing Ombudsman, highlighting recent changes making it easier to access the Ombudsman. The government outlines actions taken to address damp and mould in social housing, including issuing guidance to landlords, suspending funding to Rochdale Boroughwide Housing, and awarding funding to areas with poor privately rented homes. They also highlight the Social Housing Regulation Bill to hold landlords accountable.
Sally-Ann Few
All Responded
2022-0366
15 Nov 2022
Mid Kent and Medway
Medway NHS Foundation Trust
Concerns summary (AI summary)
Critical medication information was lost between GP and hospital systems, leading to incorrect prescribing and potential pain control issues. Additionally, medical record-keeping was poor, failing to document clinical decisions and discussions.
Action Taken
(AI summary)
The Trust has reminded ENT clinicians to document the reasons for their decisions on daily ward rounds and is sharing a case study on medication reconciliation with pharmacy colleagues at a Controlled Drug Local Intelligence Network meeting. They have also addressed the issue of delayed discharges by requiring conscious decisions to be made regarding recommendations.
Robert Kelly
All Responded
2022-0364
15 Nov 2022
Milton Keynes
Milton Keynes University Hospital and C…
Concerns summary (AI summary)
An elderly, post-operative patient was discharged from hospital without a care package or follow-up, and subsequent GP referrals for home support were mishandled, highlighting a systemic lack of patient aftercare.
Disputed
(AI summary)
The hospital disputes the coroner's concerns, stating that Mr. Kelly's discharge was appropriately handled, he had mental capacity, and a care package was not deemed necessary. They state that hospital procedures functioned well and could not have reasonably foreseen subsequent events. The Trust reviewed its referral process for the District Nursing Single Point of Access service following the incident. The Standard Operating Procedure will be amended to ensure tighter follow-up when additional referral information is requested.
Frederick King
All Responded
2022-0363
15 Nov 2022
Berkshire
Care Quality Commission
Concerns summary (AI summary)
The care home failed to ensure adequate fluid intake for the resident, particularly during hot weather, and maintained poor records. A critical lack of on-site management was also identified.
Action Taken
(AI summary)
CQC conducted follow-up inspections of Birchwood Care Home after concerns were raised and rated the home as 'requires improvement' or 'inadequate' in several domains. They are keeping the service under review and will conduct another comprehensive inspection by August 2023, and will consider enforcement action based on the circumstances leading to the death.
Karen Starling and Anne Martinez
All Responded
2022-0368
14 Nov 2022
Cambridgeshire and Peterborough
Department of Health and Social Care
Concerns summary (AI summary)
Hospital water systems are contaminated with M abscessus, posing a serious risk to immunosuppressed patients. Existing water safety guidance is inadequate, lacking specific protocols for identifying and controlling mycobacteria in hospital settings.
Noted
(AI summary)
NHS England has commissioned a review of HTM 04-01 by Dr Susanne Surman-Lee, specifically related to immunosuppressed patients and NTM, including identifying any specific measures required for new hospital premises, and a gap analysis between British Standard BS 8580-2:2022. They aim to publish a technical bulletin with any amendments by Spring. The Department of Health and Social Care acknowledges the concerns and states that NHS England is the correct organisation to respond, noting that NHSE already sent a response on Feb 6, 2023.
Lee Brown
All Responded
2022-0360
13 Nov 2022
East London
Department for Foreign, Commonwealth an…
Concerns summary (AI summary)
There's a lack of emergency access protocols for consular officers to detained British nationals, especially those in mental health crisis. FCDO travel advice is insufficient regarding the specific consequences of detention in Dubai.
Action Taken
(AI summary)
The FCDO highlights updated training for consular staff, including mental health awareness, and clarifies the protocol for sharing information without consent when an individual's vital interests are at risk. They emphasize that the host state is responsible for the safety and security of individuals.
Derek Shaw
All Responded
2022-0370
11 Nov 2022
Mid Kent and Medway
Department of Health and Social Care
The Secretary of State for Health and S…
Concerns summary (AI summary)
A significant delay in ambulance attendance likely contributed to the deceased's death, stemming from systemic capacity issues within local NHS Trusts, not solely the ambulance service.
Action Taken
(AI summary)
The Department of Health and Social Care highlights that East of England Ambulance Service NHS Trust (EEAST) were under high demand at the time of the incident, and points to improvements in performance this year compared to last year. Ambulance services received £200 million of additional funding in 2023/24 to expand capacity and improve response times, and the delivery of new ambulances and specialist mental health vehicles.
David Morganti, Winnie Barnes, Robert Conybeare and Anthony Reedman
All Responded
2022-0359
10 Nov 2022
Cornwall and the Isles of Scilly
Department of Health and Social Care
Concerns summary (AI summary)
Systemic delays in discharging medically fit patients from hospital are caused by insufficient intermediate care capacity. Discharging patients to understaffed residential homes results in patient deterioration and re-admissions, exacerbating hospital pressures.
Action Planned
(AI summary)
Cornwall Council has commissioned additional capacity at the Frances Bolitho care home, creating 33 new residential and nursing dementia beds and entered into a partnership with Sanctuary Housing Association. Cornwall Council has relaunched the proud to care Cornwall recruitment campaign to support providers with their recruitment of care staff. The Department of Health and Social Care is addressing concerns raised by the coroner through national initiatives, including the Urgent and Emergency Care Services Recovery Plan, which aims to reduce A&E and ambulance wait times. The Government's Primary Care Recovery Plan, currently being drafted, will respond to the challenges facing general practice.
Samuel Pearson
All Responded
2022-0358
10 Nov 2022
South London
Bromley Council
Clarion Housing Group
Oxleas NHS Foundation Trust
Concerns summary (AI summary)
Multi-agency support failed during an emergency housing move for a vulnerable patient, exacerbating anxiety. A GP referral for mental health support was delayed by a long backlog, with referrers unaware of the service's capacity issues.
Action Planned
(AI summary)
Oxleas NHS Foundation Trust has completed a new ADAPT Operational Policy that clearly sets out expectations of information to service users and referrers regarding waiting times. An automated email will be generated and sent to the referrer informing them of expected screening times and contact information for urgent escalations. The London Borough of Bromley Council will be notified as soon as possible in the event of future emergency decants, when a vulnerable person subject to social care involvement is moved and London Borough of Bromley’s largest provider Clarion has been asked to review their Emergency Decant Policy around notification of emergency decants to LBB where there is a vulnerable household member. Clarion Housing Group is reviewing its alternative accommodation and related assessment process, considering how interagency working can be further embedded into its processes. The review is expected to be completed by 31st January 2023.
Maria Whale
All Responded
2022-0362
9 Nov 2022
South Wales Central
Cardiff and Vale University Health Board
Welsh Ambulance Service NHS Trust
Concerns summary (AI summary)
The report identifies that the emergency services repeatedly advised a gravely ill, disabled woman to take a taxi to A&E, and a call responder concluded that if she could scream then she was not a priority.
Noted
(AI summary)
Cardiff and Vale University Health Board reviewed the patient's triage and management by the Out of Hours GP Service, sharing their initial findings. The board acknowledges that there was poor communication at the inquest hearing which may have led to some of the recommendations. The Welsh Ambulance Services NHS Trust acknowledges the concerns raised regarding triage and response times and the impact of system pressures. The Trust says it will continue to press for real systemic change at every opportunity.
Roy Travers
All Responded
2022-0357
8 Nov 2022
Inner North London
Whittington Health NHS Trust
Concerns summary (AI summary)
There was a critical 12-hour delay in reviewing a patient with melaena, and anti-coagulation therapy was not withheld. The hospital's late disclosure of its internal review hampered the inquest and learning process.
Action Taken
(AI summary)
Whittington Health NHS Trust has provided feedback to the nurse who did not escalate the melaena and booked them on a course covering the deteriorating patient, with further training being put in place. The reviewing doctor was given direct feedback and learning regarding anti-coagulation therapy. The 72-hour report was sent to Dr on 4 December 2022 by email – in the week prior to the inquest.
Liridon Saliuka
All Responded
2022-0355
8 Nov 2022
Inner South London
HMP Belmarsh
Oxleas NHS Trust
Concerns summary (AI summary)
There was a lack of clear, accessible documentation detailing a prisoner's disability adjustments and a general lack of disability awareness among prison staff, leading to inappropriate assumptions about his capabilities.
Action Planned
(AI summary)
Oxleas NHS Foundation Trust will now document adjustments required for a patient's disability on the Prison Nomis (P-Nomis) system, accessible by prison staff, healthcare, and social services. A fortnightly meeting involving all providers has now convened allowing discussion of patients presenting with disability that may be of concern, to facilitate improved care planning and communication. HMP Belmarsh will be holding monthly training sessions throughout 2023, alongside Oxleas NHS Trust and RGB, for all operational staff. These sessions will focus on encouraging staff to think differently about disability and to improve how they engage with disabled prisoners.
Peter Ross
All Responded
2022-0354
4 Nov 2022
East London
Barking, Havering and Redbridge NHS Tru…
Department of Health and Social Care
Concerns summary (AI summary)
A CT scan was misreported, and a reviewing surgeon failed to escalate a noticed abnormality. Repeated communication failures among clinical staff and poor record-keeping led to serious patient harm.
Action Taken
(AI summary)
Barking, Havering and Redbridge University Hospitals NHS Trust has taken multiple actions, including completing SI recommendations within Radiology, providing formal radiology training, sending reminders to staff regarding C-spine injury, developing better communication methods, and undertaking documentation audits. The Trust is currently in the process of implementing electronic patient record system. Barking, Havering & Redbridge NHS Trust presented the specific incident relating to Mr Ross at the Trust-wide Patient Safety Summit, delivered proposed teaching sessions for staff, made improvements to documentation, and audited the implementation of these improvements. The CQC will continue to engage with the Trust and part of the focus of this engagement will be the review of the improvements the Trust has made.
Harry Evans
All Responded
2022-0353
4 Nov 2022
Cornwall and the Isles of Scilly
Exeter University
Concerns summary (AI summary)
The university lacked mandatory mental health and suicide prevention training for staff, employed an overly reactive, email-based approach to welfare concerns, and had staff unaware of information-sharing policies. Pastoral support was also limited by a lack of direct contact protocols.
Action Planned
(AI summary)
The University of Exeter has reviewed mental health awareness training, consolidating courses and clarifying attendance. They are also progressing replacement of the CMS, through the procurement of a new case management product, with implementation aimed for the 2023/24 academic year, and have introduced a welfare tracker to track case progress.