2022

PFD Reports
Reports: 385 Areas: 67

78% response rate (above 63% average).

Clear 262 results
Rebecca Flint
All Responded
2022-0215 17 Jul 2022 Manchester South
Department of Health and Social Care Greater Manchester Health and Social Ca…
Concerns summary (AI summary) The Care Coordinator role is overburdened and lacks consistent job descriptions or cover during absences, compromising information flow and comprehensive patient assessment within mental health teams.
Noted (AI summary) The GM Mental Health System Quality and Safety Group commissioned a whole system peer panel review of the Regulation 28. Key learning points will be presented/shared with the Greater Manchester Mental Health System Quality Group and cascaded to professionals through relevant governance and learning forums. GM will consider the development of a GM standardised set of principles for the role of adult community mental health teams. The Department acknowledges concerns about the Care Coordinator role, referencing increased mental health workforce numbers, and the NHS Long Term Plan's commitment to expand community mental health services. It also highlights that local systems are reviewing CPA processes and investing in mental health crisis care provision.
James Booth
All Responded
2022-0214 17 Jul 2022 Manchester South
Department of Health and Social Care Priory Group
Concerns summary (AI summary) Inadequate garden fence security at a mental health facility, without national guidance, and a critical breakdown in information exchange at shift handovers led to a failure in appreciating emerging patient risks.
Noted (AI summary) Priory reviewed shift handovers and found them satisfactory. Additionally, a detailed handover template is being introduced across Priory Healthcare sites and is currently being trialled on Rivendell ward at Altrincham. Risk assessments have been completed on courtyards/gardens and a programme of works is underway to increase courtyard and garden fencing. The Department acknowledges concerns about the security of outside areas in mental health wards and notes actions taken by the Priory Group to improve security around the garden area of Tatton Ward. The response also provides information about national guidance and regulations related to security levels and reporting of unauthorised absences.
Kathleen Stewart
All Responded
2022-0213 17 Jul 2022 Manchester South
Tameside and Glossop Integrated Care NH…
Concerns summary (AI summary) A radiographer's fracture report was not acted upon, leading to missed follow-up care. The Trust failed to investigate this lapse, missing critical opportunities for learning and systemic improvement in acting on abnormal imaging.
Action Taken (AI summary) The Trust has an established safety workstream, overseen by the Executive Medical Director. It has updated its policy relating to requesting and acting upon diagnostic results, and it will be updating its Incident Reporting Policy. Mrs Stewart's case will form part of a multidisciplinary learning event being held by the Trust in September 2022.
Darren Jones
All Responded
2022-0212 17 Jul 2022 Manchester South
Greater Manchester Health and Social Ca…
Concerns summary (AI summary) Understaffed District Nursing impacted catheter care; the hospital failed to recognize significant learning difficulties, denying IMCA support. A local authority dispute also hindered catheter care training.
Action Planned (AI summary) NHS Greater Manchester will present learning from the case to the Greater Manchester System Quality Group and cascade shared learning to professionals through relevant governance and learning forums; an action plan is attached to the response.
Daniel Clements
All Responded
2022-0209 13 Jul 2022 West Yorkshire Western
Department of Health and Social Care South West Yorkshire Partnership NHS Fo…
Concerns summary (AI summary) A systemic void exists for vulnerable individuals with suicidal ideation but no overt psychiatric illness, leading to them being passed between agencies without effective crisis intervention or multidisciplinary planning.
Noted (AI summary) The Trust acknowledges the concerns and describes its general approach to suicide prevention, emphasizing collaboration with partner organizations to address social needs but offers no specific changes. The Department acknowledges the concerns, explains the limits of the Mental Health Act, and references existing NHS England initiatives and investment in community mental health services and integrated care.
Barbara Proudlove
All Responded
2022-0210 12 Jul 2022 Hampshire, Portsmouth and Southampton
Berkeley Home Health
Concerns summary (AI summary) The caregiver failed to identify unconsciousness and delayed summoning medical assistance, demonstrating a critical lack of training and skills in recognizing and responding to medical emergencies.
Action Taken (AI summary) Berkeley Home Health (under new ownership) has implemented a new digital care system, communicated guidance on emergency situations to carers, enhanced spot checks, introduced an emergency death policy, and provides ongoing training.
Ann Pickering
All Responded
2022-0206 4 Jul 2022 South Yorkshire Western
Barnsley District General Hospital and …
Concerns summary (AI summary) Delays occurred in both accepting transfer to hospital and inserting a necessary NG tube. There was a lack of clear policies and procedures for transferring patients under section, including required documentation.
Action Planned (AI summary) Barnsley Hospital and South West Yorkshire Partnership are improving communication and referral processes, clarifying roles and responsibilities, and creating a protocol detailing operational delivery of a safe pathway, including clarifying consent and treatment responsibilities.
Jessica Laverack
All Responded
2022-0344 27 Jun 2022 East Riding and Hull
Department of Health and Social Care Home Office Ministry of Justice
Concerns summary (AI summary) The report identifies a need for recognition of the link between domestic abuse and suicide, lack of systems to care for vulnerable individuals not meeting 'high risk' criteria, and a lack of information sharing between agencies.
Noted (AI summary) The Ministry of Justice is working with the Home Office to prioritise commitments in the Tackling Domestic Abuse Plan, including investing over £230 million in tackling domestic abuse. They have also worked to improve probation staff awareness of MARAC and published a draft Victims Bill. The Home Office acknowledges the report and states that officials will provide a full response by the stated deadline. The Home Office highlights the Domestic Abuse Act 2021, its statutory guidance published in July 2022, and the cross-Government Tackling Domestic Abuse Plan published in March. The plan includes funding, model policies, training and awareness packages. The Department of Health and Social Care is working with the Home Office on the Tackling Domestic Abuse Plan and will include measures to tackle domestic abuse in the national suicide prevention strategy. Integrated care boards are required to set out how they will address the needs of victims of abuse and NHS England is developing guidance to assist them.
Derek Holmes
All Responded
2022-0188 22 Jun 2022 Manchester South
Tameside and Glossop Integrated Care NH…
Concerns summary (AI summary) The Root Cause Analysis for a patient's fall contained errors and failed to critically examine issues like call-bell functionality and specialist advice delays. The incident's "moderate" harm grading was not revisited despite its contribution to the patient's death.
Action Taken (AI summary) NHS Tameside and Glossop Integrated Care acknowledges errors in a root cause analysis and has implemented actions including immediate strategy meetings, training improvements (investigation training, Datix training), and policy/process changes. A new process ensures triage, review, and instruction to clinicians within seven days of an inquest request, with a clinical review and a review of previous investigations also performed.
Adele Massoudi
All Responded
2022-0185 20 Jun 2022 Berkshire
Royal Berkshire NHS Foundation Trust
Concerns summary (AI summary) A midwife delayed calling an ambulance despite meconium in a home birth, prioritizing other tasks, raising concerns about insufficient urgency in training. Additionally, the placenta was not retained, hindering vital examination for learning.
Action Taken (AI summary) Royal Berkshire NHS Foundation Trust commissioned an external midwifery report and is developing an action plan to address recommendations for future training provision. A new SOP provides guidance on placenta histology, storage, and retention, and all Band 7 midwives and Unit Coordinators will be trained on the new SOP.
Khalid Abiaz
All Responded
2022-0184 20 Jun 2022 Manchester South
HMP Swansea, Ministry of Justice and Sw…
Concerns summary (AI summary) A prison officer failed to open an ACCT despite clear suicide risk information, showing a misunderstanding of mandatory policy. This indicates a failure in training regarding the revised ACCT procedures for prisoners at risk of self-harm.
Action Planned (AI summary) HM Prison and Probation Service rolled out ACCT version 6 across the prison estate and has produced and delivered training materials to support staff understanding. Fifteen staff members received the new training module, and the Governor has issued guidance on risk identification. The Governor has also requested that bank nurses are not deployed in the reception area of the prison. Swansea Bay University Hospital will ringfence two slots per ACCT training session for Health Board staff and will roster health staff to attend ACCT Awareness training as a priority. Health Board bank staff will no longer undertake the reception or screening function unless they are key trained.
Margaret Stringer
All Responded
2022-0187 17 Jun 2022 Blackpool and Fylde
Lancashire and South Cumbria NHS Founda…
Concerns summary (AI summary) The care home lacked a documented system to restrict access to harmful items for at-risk residents and staff training on isolation's impact. Crucially, there were significant failures in transferring vital suicide risk information between agencies during patient handover.
Action Planned (AI summary) LCC will review the format of its overview document in line with the adoption of a strength based approach framework, which is planned to be rolled out across all Adult Social Care teams within the next 18 months. LCC have agreed to meet with and will continue to work with the Trusts in the future. BTHFT will collaborate with LSCFT and LCC to examine LSCFT's Admission, Discharge and Transfer of Care Policy and Procedure, to ensure that all relevant information, including suicide risk, is known, managed and communicated. A Joint Mental Health Governance Committee will meet quarterly to support the delivery and development of high quality care to patients with psychological and psychiatric needs. Nightingale's has implemented a new pre-admissions checklist covering relevant assessments, and will no longer admit residents with a similar history to Ms Stringer without 1:1 care. All staff receive training to facilitate communication with residents.
Amanda Hesketh
All Responded
2022-0183 17 Jun 2022 Manchester South
Department of Health and Social Care Donneybrook Medical Centre
Concerns summary (AI summary) The practice failed to systematically review patients on multiple repeat analgesics or create individual plans, relying on repeat prescriptions without specialist input. There were also concerns about limited access to specialist pain clinics and underutilization of practice pharmacists for complex pain management.
Action Planned (AI summary) The Department of Health and Social Care highlights existing support for pharmacists in General Practice via Primary Care Networks (PCNs) and the Additional Roles Reimbursement Scheme (ARRS). It also mentions the National Overprescribing Review and its implementation program, along with the role of Integrated Care Boards (ICBs) in commissioning specialist pain clinics. Donneybrook Medical Centre has categorised and prioritised patients receiving repeat prescriptions of multiple analgesics with assistance from the Medicines Optimisation Team. A plan has been put in place to introduce a limitation on how many months prescriptions can be given before a patient's next review and safety netting has been put in place to ensure the various risk groups will always be reviewed going forward.
Gwynne Samuel
All Responded
2022-0181 17 Jun 2022 Gwent
Wales Ambulance Service NHS Trust
Concerns summary (AI summary) The ambulance categorization process failed to account for the clinical risks of a long lie for an elderly patient. A 12-hour delay in ambulance arrival for a serious condition contributed to the patient's death, highlighting systemic risks.
Noted (AI summary) The Welsh Ambulance Services NHS Trust acknowledges the coroner's concerns regarding the effect of long lies and systemic pressures. The Trust highlights collaborative work and limitations in insisting on discrete actions beyond lobbying and emphasizing patient safety concerns, while also recognizing the need for systemic change and support from the Welsh Government.
Lee Caruana
All Responded
2022-0180 16 Jun 2022 Birmingham and Solihull
Birmingham Integrated Care Board and NH…
Concerns summary (AI summary) Unprecedented demand and severe hospital handover delays critically compromised ambulance availability, leading to delayed response times and directly creating a risk to patient lives.
Action Planned (AI summary) NHS England issued a national letter in February 2022 emphasizing the need to address harm caused by handover delays, followed by meetings with systems to develop plans. Avoidable conveyance rates to Emergency Departments have decreased. All Reports to Prevent Future Deaths are discussed by a working group to share learnings and insights. The government has allocated £150 million of additional system funding for ambulance service pressures in 2022/23 and has tendered a procurement contract for auxiliary ambulance services. Local health and social care partners are using additional action to support discharge and improve patient flow and £450 million was invested to upgrade A&E facilities in 2020/21. NHS Birmingham and Solihull are implementing several initiatives to improve patient flow, including the development of virtual wards to facilitate early discharge and admission avoidance, with a target of 340 virtual ward beds by April 2024. They are also holding daily meetings to review mental health attendances and admissions, and opened an All Age Urgent Care mental health centre.
Paul Welch
All Responded
2022-0178 15 Jun 2022 Cornwall and Isles of Scilly
Cornwall Council and Mylor Parish Counc…
Concerns summary (AI summary) Remedial works for dangerous trees at Sailors Creek were not undertaken despite obvious risks, directly contributing to a tragic death.
Action Planned (AI summary) Planning and Housing Cornwall Council is expediting the application for tree works, including internal consultations, with a decision expected before the end of the month; they have also scheduled a meeting for consultation. Sailors Creek CIC hand-delivered letters, posted safety notices, removed mooring ropes from trees, held a site meeting with concerned parties, and adapted their risk assessment and safety brief. They have also implemented a temporary system for positioning moored boats further into the creek, and plan to replant trees and develop a tree management plan by the end of September 2022, and complete the mooring chain along the length of the beach by the end of 2022.
Marjorie Walker
All Responded
2022-0176 15 Jun 2022 Manchester South
Department of Health and Social Care Greater Manchester Health and Social Ca…
Concerns summary (AI summary) A DNA CPR was not completed according to protocols, and significant delays affected access to specialist pain clinics. Furthermore, health professionals showed a lack of understanding regarding kidney function monitoring for pain medication like Gabapentin, increasing overdose risk.
Action Taken (AI summary) NHS Greater Manchester Integrated Care highlights actions taken including presenting findings to learning forums, introducing electronic white boards in patient areas, completing analgesic dosing audits, distributing a Pharmacy Safe Bulletin to Multidisciplinary Teams, and sharing learning with the Greater Manchester System Quality Group. They will also cascade shared learning from this and similar cases to professionals through governance and learning forums. The government plans to spend over £8 billion from 2022-23 to 2024-25 to support elective recovery and reduce waiting times, and the NHS is developing Community Diagnostic Centres. The MHRA has worked with the Faculty of Pain and highlighted tolerance and dose calculation in the Opioids Aware pages, and issued a Drug Safety Update article advising healthcare professionals to consider dose adjustments in patients at a higher risk of respiratory depression.
Keith Hopwood
All Responded
2022-0175 15 Jun 2022 Manchester South
Department of Health and Social Care
Concerns summary (AI summary) Ambulance service delays due to resource shortages caused rerouting and late arrival. The call algorithm failed to properly assess patient distress, and an unequipped private ambulance was dispatched due to miscategorization, leading to further delays.
Action Taken (AI summary) The Department of Health and Social Care outlines measures to support ambulance services, including increasing NHS bed capacity and expanding the use of virtual wards. They also highlight the Adult Social Care Discharge Fund and efforts to reduce delayed discharge, as well as increasing investment in ambulance staff and call handlers.
Paul Morris and Alison Morris
All Responded
2022-0295 8 Jun 2022 Herefordshire
Herefordshire Council and Balfour Beatt…
Concerns summary (AI summary) The A44 footpath crossing has limited visibility for both pedestrians and motorists, exacerbated by foliage, inadequate safety barriers, poor crossing design, traffic speed, and insufficient signage.
Action Planned (AI summary) Balfour Beatty Living Places reports that, following consultation with Herefordshire Council, vegetation will be removed to increase sight lines to 160 meters, bi-annual clearance around the VRS barrier will be carried out, and a Traffic Regulation Order review of the speed limit is underway with a view to reducing it to 50mph, with completion hoped within 9 months. Herefordshire Council will consult on lowering the speed limit to 50mph and will review signing and lining along the bypass, implementing any improvements prior to March 2023, likely to include pedestrian warning signs on each approach to the three existing locations where public rights of way cross the bypass.
Ian Taylor
All Responded
2022-0173 8 Jun 2022 Inner South London
Independent Office for Police Conduct Metropolitan Police Service The Royal College of Emergency Medicine +1 more
Concerns summary (AI summary) Concerns were raised about the police officer's fitness to serve, specifically regarding their assessment and handling of a vulnerable individual who expressed suicidal ideation and required physical assistance.
Noted (AI summary) The Royal College of Emergency Medicine states that provision of medical cover to police custodial units does not fall within its remit. The IOPC will not be undertaking an investigation but is satisfied that the reflective practice review process can be used effectively to prompt reflection and insight into this incident. The Metropolitan Police Service will implement the Reflective Practice Review Process (RPRP) for the officer in question, which will include an opportunity to reflect on the missed opportunity to offer an apology to Mr. Taylor's family; the officer's line manager will also identify any additional training needs. The Department of Health and Social Care outlines the process and considerations involved in allowing police officers to carry salbutamol inhalers, noting it would require a change in legislation, and would need to be initiated by the Home Office, after consulting the Commission on Human Medicines (CHM) and undertaking public consultation; it also highlights NHS England's focus on preventer inhalers and monitoring by GPs.
Esma Guzel
All Responded
2022-0233 1 Jun 2022 Hull and East Riding of Yorkshire
NHS Digital NHS Pathways Royal College of General Practitioners +1 more
Concerns summary (AI summary) The 111 algorithm failed to prompt urgent paediatric referral for a critically ill child, inadequately considering parental concern, prior GP review, and timing of advice, leading to delayed optimal care.
Noted (AI summary) The RCPCH acknowledges the concerns and will share the report with its Quality in Clinical Practice committee for further discussion to identify opportunities to prevent future deaths, and will continue to collaborate with the RCGP on safe and effective pathways of care for children and young people, ensuring the child health workforce is represented in national discussions on children’s urgent and emergency healthcare, and patient safety. The RCGP acknowledges the concerns, outlines educational material for GPs in training, and welcomes changes to the 111 out-of-hours algorithm. They support investment in primary care infrastructure to improve data sharing, but note that dissemination of a rare case report is not currently considered necessary. NHS Digital reports that the 111 algorithm was modified and provides detail on the governance structure overseeing NHS Pathways, including independent oversight, consistency with NICE guidelines, and a process for reporting incidents and requesting changes.
Saifur Rahman
All Responded
2022-0155 26 May 2022 Birmingham and Solihull
Birmingham and Solihull Mental Health N… Ministry of Justice
Concerns summary (AI summary) Delayed emergency "code blue" calls, absence of a central cell history record, and inadequate visual risk assessments by mental health staff in the prison pose significant ongoing safety risks.
Action Taken (AI summary) BSMHFT states that it had already updated the sampling of cells under the Ligature Risk Assessment to enable greater coverage of cells from year to year, and to generate an audit trail for those cells which had been viewed in previous years. They have asked for a formal process with the prison to be placed on the agenda for the Local Delivery Board meeting. HMPPS reports that HMP Birmingham has undertaken initiatives to maintain staff awareness of medical emergency procedures, including safety talks and signage. The Governor has reviewed the local medical emergency response code protocol to ensure up to date training for all staff which is currently in progress. A central record of cell fabric history has been implemented and the prison maintenance database has been updated. A formalised process for cell ligature risk assessments is underway with the Health and Safety team, in partnership with the NHS.
Ryan Taylor
All Responded
2022-0418Deceased 25 May 2022 Cornwall and the Isles of Scilly
Cormac and Cornwall Council
Concerns summary (AI summary) Inadequate road drainage at a specific location causes dangerous surface water accumulation during heavy rainfall, leading to aquaplaning incidents that could be prevented by feasible improvements.
Action Taken (AI summary) Cormac and Cornwall Council report that they have completed significant drainage improvements in the area of the accident, including installing nearly 500m of combined kerb drainage and increasing the capacity of over 400m of underlying carrier drains.
Elizabeth Mills
All Responded
2022-0156 25 May 2022 East London
Barking, Havering and Redbridge Univers…
Concerns On 1 stApril 2021 this Court commenced an investigation into the death of Elizabeth Margaret Mills age 71 years. The investigation concluded at the end of the inquest held on the 12 th November 2021...
Action Taken (AI summary) The Trust has reviewed procedures, reminded staff to provide comprehensive notes of DNACPR discussions, and reinforced expectations for nursing patients receiving oxygen therapy. The checklist for patients in the Emergency Department has been upgraded to include a specific reference to investigations.
Michael Wysockyj
All Responded
2022-0153 24 May 2022 Norfolk
Queen Elizabeth Hospital King’s Lynn NH…
Concerns summary (AI summary) Busy Emergency Departments and ambulance offload delays postpone critical x-rays. Additionally, there is no clear escalation process to ensure x-rays are completed when overlooked by staff, risking missed diagnoses.
Action Taken (AI summary) The Queen Elizabeth Hospital King's Lynn reports that the checklist for patients in the Emergency Department has been upgraded to include a specific reference to investigations.