2022
PFD Reports
Reports: 385
Areas: 67
78% response rate (above 63% average).
Gerwyn Rees
All Responded
2022-0248
8 Aug 2022
Avon
University Hospitals Bristol and Weston…
Concerns summary (AI summary)
The patient was inappropriately allocated a low falls risk, and crucially, the subsequent Root Cause Analysis and senior staff initially failed to recognise this error. This suggests a significant lack of learning and potential flaws in policy understanding or the policy itself.
Action Taken
(AI summary)
The Trust has reviewed its Enhanced Care Observation and Meaningful Activities Policy and the dementia, delirium and falls team has updated the falls prevention information leaflet as well as providing simulation based bespoke training to ward teams in the management of falls. A small central team of expert investigators will carry out patient safety incident investigations.
Robyn Skilton
All Responded
2022-0247
7 Aug 2022
West Sussex
Department of Health and Social Care
Concerns summary (AI summary)
Significant underfunding and under-resourcing of CAMHS caused extensive waiting times for child psychiatrist assessments, preventing timely diagnosis and treatment. Exploding referral rates without proportionate resource increases have made the service unsustainable, endangering young people.
Noted
(AI summary)
The response acknowledges concerns about access to child and adolescent mental health services (CAMHS) in West Sussex. It outlines national initiatives to increase funding for and access to mental health services, including potential waiting time standards, and mentions a public call for evidence.
Ernest Bacon
All Responded
2022-0246
6 Aug 2022
Manchester South
Department of Health and Social Care
Tameside and Glossop Integrated Care NH…
Concerns summary (AI summary)
Insufficient weekend doctor staffing led to delayed face-to-face review for a sepsis-triggering patient, causing the seriousness to be unrecognised and the sepsis policy to be un-followed. The failure to escalate concerns was unclear.
Noted
(AI summary)
The response acknowledges the concerns raised and references actions taken by Tameside and Glossop Integrated Care NHS Foundation Trust, including a Root Cause Analysis and increased medical rota. It also notes that the CQC received assurance regarding a review of the sepsis pathway and retraining for staff. The Trust is planning to pilot an eNEWS application across its surgical wards to improve the accuracy and speed of data recording and to eliminate errors in early score warning calculation. The Trust's incident trigger lists have been circulated widely throughout the organisation with a reiteration of the importance of incident reporting.
Malcolm Garrett
All Responded
2024-0281
4 Aug 2022
Manchester South
Department of Health and Social Care
Concerns summary (AI summary)
There was no specific guidance for managing or expediting discharge for high-risk immunosuppressed patients susceptible to Covid-19 in hospital. Additionally, insufficient monitoring and understanding of kidney function led to opiate toxicity.
Noted
(AI summary)
The Department acknowledges the concerns, states that NHS England engaged with the Trust, and that the CQC did not identify a need for further investigation of this specific case but continues to monitor the Trust’s performance.
Stanislav Mucha
All Responded
2022-0245
4 Aug 2022
Manchester North
Department of Health and Social Care
Royal College of Psychiatrists
Concerns summary (AI summary)
There was no documented agreement among professionals regarding the outcome and necessary actions following a mental health act assessment, leading to confusion and a failure to progress critical steps like a warrant, delaying further intervention.
Action Planned
(AI summary)
The Department of Health and Social Care notes that Pennine Care Foundation Trust has implemented a shared electronic system across services (except IAPT) and recommends uploading Mental Health Act documentation into patient records. They will also consider including specific time periods for producing notes of assessments in the revised Code of Practice. A mental health assessment recording act template has been created for Section 12 doctors to complete, requiring rationale for not making a recommendation. All AMHPs now complete a social circumstance report when the decision is made not to detain a patient. The Royal College of Psychiatrists will use communication opportunities to remind members of the need for consistent and comprehensive recording of all clinical contacts, including those related to the Mental Health Act.
Roy Draper
All Responded
2022-0242
4 Aug 2022
Derby and Derbyshire
Medicines and Healthcare products
Concerns summary (AI summary)
There is no clear protocol for initiating and managing unblinding requests for clinical trial patients treated in other hospitals. The absence of a formal referral system also hinders transparent communication about adverse events and unblinding.
Noted
(AI summary)
The MHRA states that no action is required, explaining existing systems for unblinding clinical trials and the responsibilities of those executing the processes, particularly regarding informing participants and documenting contact with treating physicians.
John Kay
All Responded
2022-0240
4 Aug 2022
Manchester South
Greater Manchester Health and Social Ca…
Concerns summary (AI summary)
Critical information about a patient's complex valve care was not shared with the care home, resulting in missed monitoring and increased health risks. The specialist nurse service's role was also poorly understood by community healthcare providers.
Action Planned
(AI summary)
A briefing paper is to be shared across the Stockport GP population with information about the management of tracheoesophageal valves and the availability of the specialist nurse. Learning from this case will also be presented to the Greater Manchester System Quality Group and cascaded to professionals through relevant governance and learning forums.
James Curry
All Responded
2022-0239
4 Aug 2022
Manchester South
Greater Manchester Health and Social Ca…
Tameside and Glossop Integrated Care NH…
Concerns summary (AI summary)
Persistent bed shortages caused elderly hip fracture patients to endure lengthy Emergency Department waits, hindering timely orthogeriatric care and preventing surgery within NICE guideline timescales. This impacts patient outcomes and mortality.
Noted
(AI summary)
Learning from this case will be presented/shared with the Greater Manchester System Quality Group and cascaded to professionals through relevant governance and learning forums to improve outcomes for the population of Greater Manchester. Response contains no content.
Rita Flynn
All Responded
2022-0310
3 Aug 2022
Black Country
Royal Wolverhampton NHS Trust
Concerns summary (AI summary)
A patient was discharged home with clear indicators of infection before blood test results were available, contrary to best practice.
Action Taken
(AI summary)
The Royal Wolverhampton NHS Trust has incorporated a section for documenting investigations and results into the ED clerking document. They have also agreed to include training on reviewing blood results in the postgraduate doctor training portfolio, and allocated consultant time for reviewing blood results in the Clinical Webb Portal - ICE system.
Nigel Saunders
All Responded
2022-0300
3 Aug 2022
Nottinghamshire and Nottingham
HMP Lowdham Grange
Concerns summary (AI summary)
The prison repeatedly failed to retain and preserve crucial evidence following deaths in custody, undermining investigations and preventing lessons from being learned, indicating a serious local systemic issue.
Noted
(AI summary)
HMP Lowdham Grange has updated its DIC checklist to include the Oscar Journal. The use of ACCT tick sheets has been discontinued and all records are contained within the ACCT book. This is a response from a coroner to HMP Lowdham Grange, acknowledging the measures taken and suggesting further alignment with Chief Coroner guidance on disclosure.
Stanley Hardy
All Responded
2022-0237
2 Aug 2022
Newcastle and North Tyneside
Department for Transport
Concerns summary (AI summary)
A coach driver avoided emergency braking, despite seeing a pedestrian, due to training prioritising passenger welfare. Emergency braking procedures are not a required part of bus and coach driver training.
Action Planned
(AI summary)
While the Department for Transport believes there is already an adequate framework, the DVSA will review all learning materials where emergency braking skills are covered at the next opportunity and consider whether these sections could benefit from additional or stronger information.
Charles Wheatley
All Responded
2022-0304
29 Jul 2022
County Durham and Darlington
Department for Transport
Concerns summary (AI summary)
The current system illogically allows individuals to purchase and keep a car without possessing a driving license, raising concerns about road safety.
Noted
(AI summary)
The Department for Transport explains that there is no legal requirement to hold a driving licence to register a vehicle, or to become the keeper of an already registered vehicle, and outlines circumstances where this might occur.
Locksley Burton
All Responded
2022-0236
29 Jul 2022
Inner South London
Kings College Hospital
QHS GP Care Home
Tower Bridge Care Home
Concerns summary (AI summary)
Inadequate wound care occurred due to reduced clinic attendance without an alternative plan, and the GP prescribed antibiotics without examination. There was no clear process for managing patients declining care or lacking capacity.
Action Planned
(AI summary)
Tower Bridge Care Home describes arrangements for diabetic foot clinic attendance, communication with GPs and multidisciplinary meetings, and identifies residents with high needs to the consultant geriatrician for face-to-face reviews, since September 2022. They also describe processes for DNAR (Do Not Attempt Resuscitation) orders and managing capacity issues. The RCGP is working to improve communication between secondary and primary care with colleagues across specialities, and with NHS England and NHS Improvement to improve communication links. King's College Hospital has established a working group to improve consent and MCA assessments, reviewing consent and MCA training programmes, and updated the Trust's consent policy. The Trust also initiated a Trust-wide consent audit in September 2022.
Christopher Boughton
All Responded
2022-0235
29 Jul 2022
Surrey
National Police Chiefs’ Council
Concerns summary (AI summary)
A lack of communication and clear ownership between bordering police forces hindered effective tasking and transfer of investigations, resulting in search requests being mismanaged and crucial information not being disclosed.
Action Planned
(AI summary)
The National Police Chiefs' Council (NPCC) highlights existing APP guidance on cross-border cases and states that a Task and Finishing Group has developed draft NPCC advice on ‘Requesting Missing Person Enquiries in Another Force and Transfers of Investigations’ which has been circulated for comment.
Archi Johnson
All Responded
2022-0231
26 Jul 2022
Exeter and Greater Devon
Devon Partnership NHS Trust
Concerns summary (AI summary)
Crucial information, especially about previous suicide attempts, was not consistently recorded or shared across different risk assessments. This prevented staff from knowing significant risks, potentially impacting care decisions and safety measures.
Action Taken
(AI summary)
Devon Partnership Trust has shared the coroner's findings with relevant services and completed the action plan developed in response to a Serious Incident Investigation following the death. Actions taken address how risk assessment information is recorded and shared.
Kane Davidson
All Responded
2022-0230
26 Jul 2022
Manchester North
Oldham Council
Concerns summary (AI summary)
The council's landlord licensing process lacks prior premises audits and doesn't explicitly address child safety risks like internal blinds. Enforcement for non-compliance is unclear, and tenant certificates are misleading.
Noted
(AI summary)
Oldham Council has amended the wording on licenses, added blind cord safety as a license condition (checked at every property visit), briefed enforcement officers on blind cord safety, and added related information to the Council's website. A new selective licensing scheme was also reintroduced in July 2022. The Department acknowledges the coroner's concerns but believes awareness campaigns are key. They support RoSPA's 'Make It Safe' campaign and will consider how to strengthen its reach.
Natalie Mortimer
All Responded
2022-0227
25 Jul 2022
Mid Kent and Medway
Green Porch Medical Centre
Concerns summary (AI summary)
A patient's prior overdose attempt was not updated in their GP record, leading to a GP prescribing a large, potentially unsafe quantity of medication without awareness of the patient's history.
Action Taken
(AI summary)
The practice has employed a full-time read-coder, introduced a correspondence triage policy, implemented a system for important patient alerts, updated its significant event policy, communicated a case study to clinicians via the GP bulletin (planned actions also to remove the 100-tablet pack size of colchicine from formularies and add a warning message to script switch), placed alerts on patient records for colchicine requests, and is auditing Docman for quality compliance.
Ethan Wright
All Responded
2022-0226
25 Jul 2022
Suffolk
Suffolk Highways
Concerns summary (AI summary)
A public bridleway's junction with a main road has severely restricted visibility and lacks measures to slow down cyclists or pedestrians. This design creates a high collision risk, particularly for children.
Action Planned
(AI summary)
The council plans to install an illuminated 'STOP' sign, paint a white stop line, paint 'STOP' on the tarmac, and paint the existing concrete bollards with yellow and black paint. Installation is planned within 15 weeks.
Christopher Ryan
All Responded
2023-0053Deceased
22 Jul 2022
West London
South West London and St George’s Menta…
Concerns summary (AI summary)
The trust tolerated a blurring of therapeutic escorted leave with unsecure smoking breaks, where one staff member supervised multiple patients in an unsecure car park. This lack of clear boundaries and a safe smoking area allowed patients to abscond with catastrophic consequences.
Action Planned
(AI summary)
The Trust details the policy regarding smoking, highlighting that it isn't permitted in buildings, carparks, grounds and gardens. The Trust has committed to undertaking a formal and comprehensive review of its 'Smoke Free' policy which has commenced and is due to be concluded in July 2023, which will also include how we ensure that practice reflects policy, particularly around leave.
Michael Shuttleworth
All Responded
2022-0224
22 Jul 2022
West Yorkshire Eastern
Mercedes-Benz
UPS
Concerns summary (AI summary)
A van's design created a large blind spot masking pedestrians, compounded by a lack of audible impact sensors and insufficient driver training and appraisal.
Noted
(AI summary)
Mercedes-Benz clarifies its role as a supplier of a 'cowl' chassis and states that the modifications to the vehicle were the responsibility of Firma Sommer, who converted it into a complete vehicle. The driver was dismissed, and UPS details its driver training and assessment procedures, including a 'Space and Visibility' program. The company refutes that it provides no feedback.
Gaia Pope-Sutherland
All Responded
2022-0222
21 Jul 2022
Dorset
Association of British Neurologist
BCP Council
Department of Health and Social Care
+6 more
Concerns summary (AI summary)
Poor communication between neurology and mental health teams, under-resourced epilepsy services, and inadequate police training on epilepsy and complex mental health conditions pose significant risks.
Noted
(AI summary)
NHS Dorset will undertake a review of nursing resources in epilepsy care locally, encompassing primary and secondary care for adults and children, and interaction with other specialities. The Regulation 28 Report will be shared and reviewed with NHS partners at the Pan Dorset Mortality Group. BCP Council's AMHP service uses the Mental Health Act 1983 and Code of Practice, monitored through a Quality Assurance Framework, to inform practice. They are actively engaging with Dorset Healthcare Trust to amend the Pan-Dorset Standard Operating Procedure and discussing with AMHPs how to succinctly share information with GPs. The Integrated Care Board (ICB) are carrying out an 8 week review of the entire Epilepsy and Neurology service which started on 11 August 2022. Dorset Council has completed an internal review of its AMHP pathways and recording systems to ensure adherence to the Mental Health Act Code of Practice, focusing on information sharing. The AMHP service managers will ensure review of records before assessment and there is a new mandatory field to notify the allocated social care practitioner of any Mental Health Act assessment. The trust outlines multiple planned actions, including updating policies to address sexual harassment/assaults on inpatient units, reviewing patient observation practices, improving documentation of rationale for observation levels, reviewing guidance on informal patient status, ensuring comprehensive discharge summaries are sent to GPs after Mental Health Act assessments. The College of Policing believes their current approach to vulnerability training, which focuses on risk management and information gathering, is appropriate. They argue that the complexity and variability of medical conditions make specific training impractical for non-medical personnel. Dorset Police supports sharing learning about life-threatening illnesses with the College of Policing and has offered to support national training. They have implemented changes to the POLSA/LPSM process, directed staff to use Niche for logging decisions, and are including a session on log keeping in Vulnerability 4 training; revised processes are in place to monitor training activity. The Trust has introduced a Standard Operating Procedure in May 2022 which covers the provision of information following Mental Health Act assessments. The Association of British Neurologists will communicate suggested actions to improve communication between psychiatry and neurology teams, such as copying communications to the treating neurologist and informing neurologists of psychiatric admissions. They will also discuss these issues with the President of the Royal College of Psychiatrists. The Royal College of Psychiatrists acknowledges the lack of effective communication between neurology and mental health services. They highlight workforce issues in neuropsychiatry and support the development of integrated services in neuroscience centers in ICSs. The Trust has updated its Safeguarding policy to highlight the response needed when an adult discloses they have experienced sexual abuse, with two appendix documents added to the policy setting out further details.
Colleen Fletcher
All Responded
2022-0308
20 Jul 2022
Rutland and North Leicestershire
Executive NHS Leicester
Leicestershire and Rutland Integrated C…
Concerns summary (AI summary)
Diabetic patients with stable glucose levels lack pre-issued rapid-acting insulin, causing critical delays in treatment when levels rise and risking hyperglycaemic collapse before emergency services attend.
Action Planned
(AI summary)
The ICB has established a task and finish group to review the clinical pathway for management of Hyperglycaemia in Care Homes. The ICB plans to trial new rapid acting insulin guidance, review the existing insulin authorisation form, and support the development of a business case to expand the use of continuous glucose monitors devices for patients in care homes.
Jade Hart
All Responded
2022-0228
20 Jul 2022
Nottinghamshire
Doncaster and Bassetlaw Teaching Hospit…
Concerns summary (AI summary)
The Trust's serious incident investigation was flawed, hindering learning. Newly appointed obstetric consultants lacked sufficient mentoring and access to senior support for complex emergencies.
Action Taken
(AI summary)
The Trust has taken actions including delivering training and reviewing its serious incident investigation process. They have introduced a 'Memory Capture Document' for staff to record events after an incident.
Beryl Simcock
All Responded
2022-0219
19 Jul 2022
Nottinghamshire and Nottingham
Radcliffe Manor House Care Home
Concerns summary (AI summary)
The care home lacked written policies for care planning and review, with falsified records for risk assessments. Families were also denied timely information regarding significant incidents or deprivation of liberty.
Action Planned
(AI summary)
Radcliffe Manor House plans to introduce a digital care planning system and an online total quality system by the end of the year. They have implemented changes to the falls protocol to ensure relatives are informed and are inviting family members to participate in monthly reviews of the resident’s care plan. Swift Management Services conducted a clinical governance review of Radcliffe Manor House and recommended improvements including investment in an electronic care planning system and training for staff and trustees on clinical governance, risk management, and escalation pathways. The trustees have already made significant improvements in falls management and overall clinical governance.
Ronald Hartley
All Responded
2022-0216
17 Jul 2022
Manchester South
Department of Health and Social Care
Concerns summary (AI summary)
Excessive ambulance delays of six hours forced family members to transport a distressed patient themselves, causing significant pain and discomfort.
Action Planned
(AI summary)
The government is investing an additional £3.3 billion in each of 2023-24 and 2024-25 to support the ambulance service, increase bed capacity by 7,000, and provide a £500 million Adult Social Care Discharge Fund. NHS England is providing targeted support to hospitals facing handover delays and establishing 24/7 System Control Centres, expanding falls response services and allocating additional funding for ambulance service pressures.