Recommendation IBI-A-2e: Transparency of Scheme Design
From Additional Report on Compensation, published 9 July 2025.
Recommendation
The Government and IBCA establish a mechanism by which individuals or organisations may raise concerns which arise about any aspect of the scheme which from time to time is troubling them. The mechanism is intended to help continuous improvement of, and/or aid understanding of, any aspect of the scheme. It should involve identifying a person or body to whom any such concern should be expressed, whose role it is to consider the concern, log it, and ensure that a person of appropriate seniority either responds to it in writing, or ensure that it is placed on the agenda for the next meeting of the advisory body or IBCA's Board or is considered by the Cabinet Office and Minister as appropriate.
In brief (written by this site)
The Inquiry recommended creating a mechanism for individuals and organisations to raise scheme concerns. In July 2026, the Infected Blood Compensation Authority (IBCA) and the Cabinet Office stated that they had launched a new route to raise concerns, describing action on scheme design and delivery (Infected Blood Compensation Authority and Cabinet Office, Jul 2026). In June 2026, Sir Brian Langstaff, Chair of the Infected Blood Inquiry, told a parliamentary committee that he was satisfied sufficient processes existed to address issues before closing the inquiry (Sir Brian Langstaff, Jun 2026).
Sources
AI-generated summary of the record on this page, checked by a second model and automatic checks, 5 Oct 2026. The record below is the sources' own words.
Government response
The Inquiry was clear that there is a need for greater transparency, involvement and listening with the community in remedying injustice by the state. The Government accepts that, together with IBCA, it makes available a mechanism which will allow people and organisations to raise concerns about any aspect which is concerning them about the compensation scheme and its delivery. The Cabinet Office and IBCA are currently working on proposals and once a mechanism has been established will seek feedback on its operation and will engage with the Community to make sure that it works as effectively as possible.
Delivery
Cabinet Office says in progress (29 July 2026)
IBCA and the Cabinet Office have launched a new route to raise any concerns about the design or delivery of the compensation scheme.
From: The Infected Blood Compensation Scheme feedback mechanism
Site note: Published jointly by the Infected Blood Compensation Authority and the Cabinet Office (GOV.UK lists both organisations), and the words speak for both ("IBCA and the Cabinet Office have launched"). The row is recorded under the Cabinet Office, the department answering for the recommendation; the words are both bodies'.
Earlier statements on delivery (2)
Cabinet Office (14 April 2026)
In light of our commitment to community engagement and transparency, we have launched a mailbox to make things easier for people to raise concerns with either the design, or the delivery of the compensation scheme, in direct response to Recommendation 2e from the Inquiry’s Additional Report. These concerns will be considered by the relevant senior responsible officer (SRO) and the Cabinet Office and IBCA will publish quarterly summaries of the feedback received from the community alongside a Government or IBCA response.
From: Government response to consultation on proposed changes to the infected blood compensation scheme
Cabinet Office (1 April 2026)
In your Additional Report you recommended that an enduring mechanism be put in place to allow people to raise concerns about the structure or administration of the compensation scheme, and to have those concerns acted upon. I will set out the Government’s plans to respond alongside our response to the public consultation later this month, and the mechanism will become active from that point.
What other bodies have found
In their own words. These do not change the delivery statement above.
Infected Blood Inquiry (30 June 2026)
That is why I did not close the inquiry until I was satisfied that there was sufficient of a process in which concerns about what was happening with recommendations could be dealt with—both individual concerns, with the Cabinet Office setting up a system, and IBCA having a better system for responding to complaints and concerns.
From: Oral evidence: Inquiry into the recommendations of the Infected Blood Inquiry (Stage 1)
Responsible bodies
Themes and tags
Who has spoken
- UK Government
Response - Cabinet Office
Delivery statement - Infected Blood Inquiry
Finding