Mandatory staff training on mental health and trauma-informed approaches
The Home Office, in conjunction with contractors, must ensure that all relevant immigration removal centre staff receive mandatory introductory and annual training on: mental health; race and diversity; a trauma-informed approach; their own resilience; drug awareness; and the purpose of immigration removal centres. This training must include the perspectives of, or be conducted in consultation with, detained people. The Home Office must also ensure, in conjunction with contractors, that new joiners must start on probation on completion of introductory training and be adequately supervised for a period of time as necessary to establish their competence to work independently.
- No independently published assessment of whether the revised ITC has been completed and rolled out across the estate has been identified to March 2026.
How was this evidence gathered?
Response
Accepted in Part
Response
Accepted in PartThe Initial Training Course for all new contractor staff is undergoing a full review covering 'AaR, mental health awareness, racial awareness and safeguarding children', with a mentorship phase and annual refresher training.
Progress Timeline
Angela Eagle, Written PQ 23170 (15 January 2025): 'Completed and closed as of October 2024.'
Published Evidence
Published assessments of progress from inspectorates, select committees, official progress reports, and other sources. Source type badge indicates whether each assessment is independent or government self-reported.
Staffing levels and capability strengthened with lower attrition rates and more visible frontline management. Training on "Monitor, Challenge and Support" process implemented.
View detailed findings
Based on Independent Review of Progress visit in August 2025, following up 13 concerns from August 2024 inspection. Brook House run by Serco held 192 detainees at time of visit.
Inquiry Chair Kate Eves described government response as "inadequate" and called for a "reset" with the new government. Warned abuse "becomes a question of when, not if" it happens again.
View detailed findings
In September 2024, Kate Eves told Channel 4 News she was "disappointed with what I see as an inadequate response by the former government to an important report." She noted the inquiry cost about £20 million over four years. Home Office lawyers had argued her "recommendations are not binding."