App for commander contact details
The Home Office, the College of Policing, the Fire Service College and the National Ambulance Resilience Unit should consider together whether an app giving ready access to the contact details for all on-duty and on-call commanders is feasible and, if so, likely to be of benefit in the response to a Major Incident.
How was this assessed?
Response
Accepted
Response
AcceptedThe Home Secretary made a written statement to Parliament on 3 November 2022 following publication of Volume 2, acknowledging the findings on emergency response failures and stating the government would work with emergency services to implement improvements. The response committed to reviewing interoperability arrangements between emergency services and strengthening joint training and exercising protocols for major incidents.
Progress Timeline
Additional resource has been secured to progress this work strand enabling the completion of a mapping process to understand what technologies are being used by services and to build a service network to help share best practice. Market exploration and national framework options are currently being considered, to scope what technology is available that could not only fulfil the aspirations set out in this recommendation, but also other key elements relating to improving multi-agency communications and operational police functions. At the time of writing this work is still ongoing.
Additional resource has been secured to progress this work strand enabling the completion of a mapping process to understand what technologies are being used by services and to build a service network to help share best practice. Market exploration and national framework options are currently being considered, to scope what technology is available that could not only fulfil the aspirations set out in this recommendation, but also other key elements relating to improving multi-agency communications and operational police functions. At the time of writing this work is still ongoing.
Published Evidence
Published assessments of implementation progress from inspectorates, select committees, official progress reports, and other sources. Check the source type badge to see whether each assessment is independent or government self-reported.
Government published formal Manchester Arena Inquiry recommendations dashboard on GOV.UK (14 November 2025) tracking all 149 recommendations with implementation progress updates.
Terrorism (Protection of Premises) Act 2025 received Royal Assent 3 April 2025. Creates two tiers: Standard Duty (200-799 capacity) and Enhanced Duty (800+). SIA will be regulator. Not yet in force -- at least 24 months before enforcement (expected April 2027).
JESIP Joint Doctrine updated to v3.1 (April 2024) following inquiry findings on interoperability failures. Operation Plato reformed to cover all terrorist attack types, not just firearms. Emphasis extended beyond command-level to frontline responders.
NPCC, Counter Terrorism Policing and College of Policing provided comprehensive updates to Sir John Saunders demonstrating "continued drive to improve collective response to terrorist incidents."
View detailed findings
Representatives working with UK Intelligence Community to address closed Volume Three recommendations. Cross-government monitoring ongoing.