Incident commander communication training
Lack of specific training for incident commanders on the critical requirements of communication with control rooms during emergencies.
87 items
8 sources
9 inquiries
Strongest theme matches
Mixed across source types and ranked by classifier confidence plus text match strength.
Inquiry recommendation
100match
P1-12 - Train control room operators on incident commander communications
All control room operators of Assistant Operations Manager rank and above receive training directed to the specific requirements of communication with the incident commander.
Matched on
terms: commander, communication, incident, training
Inquiry recommendation
100match
P1-11 - Train incident commanders on control room communications
All officers who may be expected to act as incident commanders (i.e. all those above the rank of Crew Manager) receive training directed to the specific requirements of communication with the control room.
Matched on
terms: commander, communication, incident, training
Inquiry recommendation
100match
MAI-122 - Maintain radio communications during Major Incidents
The emergency services should prepare, train and exercise for how they will maintain effective radio communications between emergency responders on the ground, commanders and control rooms, during the response to a Major Incident.
Matched on
terms: commander, communication, incident
Inquiry recommendation
98match
P1-24 - Direct control room to incident commander communications
The LFB develop a communication system to enable direct communication between the control room and the incident commander and improve the means of communication between the incident commander and the bridgehead.
Matched on
terms: commander, communication, incident
Inquiry recommendation
98match
P1-13 - Dedicated control room to incident commander link
A dedicated communication link be provided between the senior officer in the control room and the incident commander.
Matched on
terms: commander, communication, incident
Inquiry recommendation
95match
MAI-125 - Silver Commander training for designated officers
The Home Office and College of Policing should ensure that any police officer whose position carries with it the expectation that they will assume a Tactical/Silver Commander role in the event of a spontaneous Major Incident (e.g. Night Silver in Greater Manchester Police) has undertaken an accredited course preparing them for that role.
Matched on
terms: commander, incident, training
Inquiry recommendation
94match
P1-10 - LFB review control room communications policy
The London Fire Brigade review its policies on communications between the control room and the incident commander.
Matched on
terms: commander, communication, incident
Inquiry recommendation
87match
MAI-158 - Guidance on commander location during incidents
The Home Office, the National Ambulance Resilience Unit, the College of Policing and the Fire Service College should develop guidance as to where commanders should locate during a spontaneous Major Incident. Steps should be taken to ensure that a consistent approach is taken so that equivalent commanders locate in the same place. During the response to a terrorist...
Matched on
terms: commander, incident
Inquiry recommendation
77match
P1-41 - Establish inter-service control room communications
On the declaration of a Major Incident clear lines of communication must be established as soon as possible between the control rooms of the individual emergency services.
Matched on
terms: communication, incident
PFD report
75match
Thomas Moffett
Persistent communication failures between prison healthcare staff and emergency control rooms during medical emergencies, a recurring issue across multiple prisons, indicate a potential national systemic problem.
Matched on
terms: communication
Inquiry recommendation
74match
MAI-151 - App for commander contact details
The Home Office, the College of Policing, the Fire Service College and the National Ambulance Resilience Unit should consider together whether an app giving ready access to the contact details for all on-duty and on-call commanders is feasible and, if so, likely to be of benefit in the response to a Major Incident.
Matched on
terms: commander, incident
Inquiry recommendation
74match
MAI-131 - Force Duty Officer comprehensive training course
The Home Office, College of Policing and Counter Terrorism Policing Headquarters should ensure that all police officers to be appointed to the role of Force Duty Officer or Force Incident Manager attend a comprehensive training course dedicated to Operation Plato before they take up their role. Such courses must ensure that those attending understand the exceptional demands that...
Matched on
terms: incident, training
Inquiry recommendation
74match
MAI-30 - Nationally accredited Force Duty Officer training
Given the broad command responsibilities that the Force Duty Officer or Force Incident Manager will have in the early stages of the response to a Major Incident, the Home Office and the College of Policing should develop nationally accredited training to prepare those officers for that role.
Matched on
terms: incident, training
Inquiry recommendation
74match
MAI-21 - Firearms officer training on Operation Plato
Counter Terrorism Policing Headquarters and the College of Policing should ensure that all firearms officers, including firearms commanders, receive adequate training in Operation Plato, including in what such a declaration means and the demands it will place upon them. This should include instruction in the importance of zoning, communicating zoning decisions to other emergency services and joint working...
Matched on
terms: commander, training
Inquiry recommendation
74match
MAI-13 - Train BTP Sergeants in Bronze Commander role
British Transport Police should ensure that all its Sergeants are trained in what is required of a Bronze Commander in the event of a Major Incident. This will help to make sure that the first Sergeant on scene can undertake the initial steps in the emergency response, prior to the arrival of an Inspector.
Matched on
terms: commander, incident
Inquiry recommendation
74match
MAI-12 - Train BTP Inspectors as Bronze Commanders
British Transport Police should ensure that all its Inspectors are trained to undertake the Bronze Commander role in the event of a Major Incident
Matched on
terms: commander, incident
IOPC learning recommendation
72match
Recommendations - Greater Manchester Police, May 2024
The IOPC recommends that Greater Manchester Police reviews their guidance on the use of force radio channels whilst a pursuit is ongoing, with the aim of reducing non-critical and non-time sensitive radio traffic from unrelated incidents whilst pursuits are underway, allowing for pursuit updates to be passed in a timely manner. Officers do, however, have available to them...
Matched on
terms: incident, training
Inquiry recommendation
66match
MAI-34 - Review GMFRS information sharing during incidents
Greater Manchester Fire and Rescue Service should review its guidance and policies on how it receives and passes on information during a Major Incident. It is important that, for any update given, it is established when the last time the person receiving the update was provided with information, to ensure that they are completely up to date.
Matched on
terms: incident
PFD report
65match
Azroy Dawes-Clarke
Communication during a medical emergency in prison was confused, with no clear command structure established between prison staff, healthcare, and paramedics, indicating an ongoing risk for future critical events.
Matched on
terms: communication
PFD report
65match
Alexander Lewis
Pursuing drivers lacked the ability to communicate dynamic risk assessments, were overburdened with tasks leading to missed critical information, and police training suggested a two-officer crew for safety.
Matched on
terms: training
Inquiry recommendation
65match
SP7 - Second Force Incident Manager support
All police forces that have not implemented a model providing immediate and direct support to Force Incident Managers, ideally through a second Force Incident Manager, should consider adopting such arrangements to strengthen decision‑making during critical incidents.
Matched on
terms: incident
Inquiry recommendation
65match
P1-25 - Investigate modern control room to bridgehead communications
The LFB investigate the use of modern communication techniques to provide a direct line of communication between the control room and the bridgehead, allowing information to be transmitted directly between the control room and the bridgehead and providing an integrated system of recording FSG information and the results of deployments.
Matched on
terms: communication
Inquiry recommendation
62match
MAI-140 - Review Major Incident plans for interoperability
The Home Office, His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, the College of Policing, the Fire Service College, the National Ambulance Resilience Unit, individual police services and JESIP should review what changes need to be made to the Major Incident plans and Counter Terrorism Policing Headquarters Operation Plato guidance in order to achieve the aims...
Matched on
terms: incident
Inquiry recommendation
62match
MAI-79 - Train NWAS commanders on command relief procedures
North West Ambulance Service should train its Operational Commanders on the appropriate practice for relieving another of command and being relieved of command.
Matched on
terms: commander
Inquiry recommendation
62match
MAI-32 - Train GMFRS commanders in operational discretion
Greater Manchester Fire and Rescue Service should ensure that its commanders are adequately trained in the use of operational discretion.
Matched on
terms: commander
Inquiry recommendation
61match
MAI-4 - Appoint control room intelligence collators (Fire)
All fire and rescue services should consider appointing a person within their control rooms who, in the event of a Major Incident, has the sole role of gathering and collating all available information and intelligence, and sharing it internally and externally to the extent appropriate.
Matched on
terms: incident
Inquiry recommendation
61match
MAI-2 - Appoint control room intelligence collators (Ambulance)
All ambulance service trusts should consider appointing a person within their control rooms who, in the event of a Major Incident, has the sole role of gathering and collating all available information and intelligence, and sharing it internally and externally to the extent appropriate.
Matched on
terms: incident
Detention investigation recommendation
59match
Investigation into the Disturbance and Fire at Yarl's Wood Removal Centre - Rec 2
IND and the Prison Service give further consideration to contingency arrangements to ensure greater clarity and proper lines of accountability, and which, ideally, give IND ultimate authority and responsibility for the management of incidents. Failing this, I recommend a small cadre of potential Gold Commanders be prepared/trained specifically for handling removal centre disturbances. This should include briefing on...
Matched on
terms: commander, incident
PFD report
57match
Glenda Logsdail
A lack of awareness of capnography guidance, failure to confirm ETT placement, diagnostic fixation, and an inhibitory hierarchy led to chaotic team malfunction during a critical emergency.
Matched on
classifier match
Inquiry recommendation
57match
HIDD-82 - BR to review and test communication systems with emergency services weekly
BR shall review its communication systems with the emergency services to ensure that efficient methods exist to provide and disseminate early information requiring immediate action. In the course of the review BR shall look particularly at communication between signal boxes and the emergency services. Systems shall be tested weekly and logged.
Matched on
terms: communication
Inquiry recommendation
57match
P1-43 - Use METHANE messages for Major Incidents
A 'METHANE' (Major incident declared, Exact location, Type of incident, Hazards, Access, Number and type of casualties, Emergency services present and required) message should be sent as soon as possible by the emergency service declaring a Major Incident.
Matched on
terms: incident
Inquiry recommendation
57match
P1-40 - Communicate Major Incident declarations to all responders
Each emergency service must communicate the declaration of a Major Incident to all other Category 1 Responders as soon as possible.
Matched on
terms: incident
Inquiry recommendation
57match
FENN-30 - Review LFB instructions and training for command and control
The London Fire Brigade shall review its instructions and training arrangements for command and control.
Matched on
terms: training
Inquiry recommendation
57match
FENN-26 - Review LFB command handover procedures during major incidents
The London Fire Brigade shall review its procedures and criteria for handing over and assuming command during major incidents.
Matched on
terms: incident
Inquiry recommendation
56match
FENN-23 - Review emergency services information exchange and appoint LFB liaison officers
The emergency services shall review the exchange of information between themselves and London Underground during an incident, both at their controls and at the site. The London Fire Brigade should send an officer to attend at London Underground HQ as soon as a major incident seems likely to develop. At the site of incidents, the London Fire Brigade...
Matched on
terms: incident
Inquiry recommendation
56match
P1-42 - Designate single point of contact in control rooms
A single point of contact should be designated within each control room to facilitate such communication.
Matched on
terms: communication
IOPC learning recommendation
56match
Woman killed after man drives wrong way on A13 – Essex Police, November 2022
The IOPC recommends that Essex Police review how they can assist single crewed dispatchers when a cross border pursuit occurs. This follows an IOPC investigation which found that as the dispatcher was single crewed, they were not able to monitor the radio and contact the external force to inform them of a cross border pursuit at the same...
Matched on
terms: communication
PFD report
53match
Mark Lilliott
Delays in accessing a radio-equipped senior officer for emergency assistance within the prison, exacerbated by noise on the wing, could critically impede swift responses in future emergencies.
Matched on
classifier match
Inquiry recommendation
53match
MAI-138 - Common terminology for non-Plato hazardous zones
The Home Office, His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, the College of Policing, the Fire Service College, the National Ambulance Resilience Unit and JESIP should ensure that all emergency services use common terminology to describe the zoning of hazardous areas in non-Operation Plato Major Incident situations and that all services have a common understanding...
Matched on
terms: incident
Inquiry recommendation
53match
MAI-136 - Awareness of specialist capabilities across services
The Home Office, His Majesty's Inspectorate of Constabulary and Fire and Rescue Services, the College of Policing, the Fire Service College, the National Ambulance Resilience Unit and all local resilience forums should take steps to ensure, whether through multi-agency training and exercising or otherwise, that the members of each emergency service are aware of the specialist capabilities of...
Matched on
terms: training
Inquiry recommendation
53match
SP9 - NWAS Major Incident declaration procedures
North West Ambulance Service should review its procedures for declaring a Major Incident or Major Incident (Standby) to ensure clarity in how declarations are made and how they are communicated internally and to other emergency services.
Matched on
terms: incident
Inquiry recommendation
53match
HIDD-84 - Rectify high-priority deficiencies in railway communication systems and signal-post telephones
BR shall ensure that efficient arrangements exist to rectify as a matter of high priority any deficiencies in the communication systems involved in recommendations 81 and 82 and in signal-post telephones.
Matched on
terms: communication
LGO / SPSO decision
49match
201005329 - Greater Glasgow and Clyde NHS Board
Ms C, an advice worker, complained to us on behalf of Mrs A, about the board. She said that they had failed to respond appropriately to Mrs A's sudden drop in blood pressure following an operation on her eye under general anaesthetic. During the post-operative period of the eye operation, Mrs A was unable to breathe and her...
Matched on
classifier match
Detention investigation recommendation
48match
Investigation into the Disturbance and Fire at Yarl's Wood Removal Centre - Rec 3
those likely to represent the Immigration Service in the Gold suite at Prison Service headquarters should attend a number of Prison Service incidents to familiarise themselves with general processes and practices.
Matched on
terms: incident
PPO recommendation
47match
The Governor and Head of Healthcare
The Governor and Head of Healthcare should ensure that accurate information is given from the scene of an emergency incident to staff in the control room about the condition of a prisoner.
Matched on
terms: incident
LGO / SPSO decision
47match
201204558 - Grampian NHS Board
Miss C's sister (Miss A) fell at home and was admitted to a hospital. Although she injured her back in the fall, her health had already been deteriorating for around two months. Miss A had a history of alcoholism and was underweight, and her GP had been treating her for urinary and lower respiratory tract infections. While in...
Matched on
terms: communication
Inquiry recommendation
45match
COVID-M1.10 - Independent Statutory Resilience Body
The UK government should, in consultation with the devolved administrations, create a statutory independent body for whole-system civil emergency preparedness and resilience. The new body should be given responsibility for: providing independent, strategic advice to the UK government and devolved administrations on their planning for, preparedness for and building resilience to whole-system civil emergencies; consulting with the voluntary,...
Matched on
classifier match
Inquiry recommendation
45match
COVID-M1.1 - Simplify Emergency Preparedness Structures
The governments of the UK, Scotland, Wales and Northern Ireland should each simplify and reduce the number of structures with responsibility for preparing for and building resilience to whole-system civil emergencies. The core structures should be: a single Cabinet-level or equivalent ministerial committee (including the senior minister responsible for health and social care) responsible for whole-system civil emergency...
Matched on
classifier match
IOPC learning recommendation
43match
Recommendation - Metropolitan Police Service, December 2025
The IOPC recommends that the Metropolitan Police Service (MPS) should include relevant content on the MPS intranet around the Joint Emergency Services Interoperability Principles (JESIP), promoting the value of JESIP to recruits and providing links to the relevant material. This recommendation has arisen as a result of an independent investigation into the MPS contact and actions relating to...
Matched on
terms: incident
Article 2 learning point
43match
Mr North — HMP Whitemoor - LP 3
If it has not already done so, NOMS should consider the requirement, and benefits to be gained, by reviewing how it responds to managing serious prisoner on prisoner assaults or indeed other critical incidents. Whilst not necessarily exclusive, this review should consider including issues such as command structure, scene and evidence preservation, offender identification and management, plus timely...
Matched on
terms: incident