Train incident commanders on control room communications
All officers who may be expected to act as incident commanders (i.e. all those above the rank of Crew Manager) receive training directed to the specific requirements of communication with the control room.
- LFB Commissioner stated in March 2024 that LFB had completed every recommendation directed to it (LFB Statement, March 2024).
- The government's Phase 1 progress report stated this recommendation is complete, with training delivered to all officers of Crew Manager rank and above on control room communications (Quarterly Thematic Update, MHCLG, February 2025).
- HMICFRS Round 3 inspection published November 2024 rated LFB "outstanding" for major and multi-agency incident response (HMICFRS London Fire Brigade Inspection Report, November 2024).
How was this evidence gathered?
Response
Accepted
Response
AcceptedThe government accepted in principle all the Phase 1 recommendations directed at central government. The Housing Secretary Robert Jenrick presented the formal response to Parliament on 21 January 2020, committing to swift and decisive action including new duties on building owners and managers to provide information to fire and rescue services, install premises information boxes, conduct regular inspections of lifts and fire doors, and equip buildings with evacuation signal facilities. The government stated it had already taken action in advance of the report and was actively looking beyond the remit of these recommendations.
Progress Timeline
The LFB has reported that this recommendation has been completed. Training has been delivered to all officers of Crew Manager rank and above on control room communications requirements.
LFB Commissioner Andy Roe announced LFB is "the only organisation to have completed every recommendation directed specifically to them." Key achievements: revised FSG policy, new MSA breathing apparatus with voice comms, 64m turntable ladders, fire escape hoods saving 200+ lives.
We accept the recommendations in both the Phase 1 Grenfell Report and HMICFRS inspection report.
Published Evidence
Published assessments of progress from inspectorates, select committees, official progress reports, and other sources. Source type badge indicates whether each assessment is independent or government self-reported.
LFB rated "outstanding" for responding to major and multi-agency incidents. Significant improvements since January 2022 inspection. Understanding of risk improved.