Communication

Recommendations related to communication

50
Recommendations
100% accepted
Government Response
Accepted (48)Accepted in Part (2)
Recommendations in This Theme

recommendation across 14 inquiries

Across 14 inquiries
Baha Mousa Inquiry Brook House Inquiry COVID-19 Inquiry Edinburgh Tram Inquiry Grenfell Tower Inquiry Hyponatraemia Inquiry ICL Inquiry Jermaine Baker Inquiry Manchester Arena Inquiry Mid Staffs Inquiry Paterson Inquiry RHI Inquiry Scottish Hospitals Inquiry Vale of Leven Inquiry
Tagged Recommendations
50 total
SHI-1 Accepted
Scottish Hospitals Inquiry
Communication strategy for patients and families
Health boards must ensure that in the event of any adverse situation that could affect the wellbeing of patients and their families, there is a communication strategy in place to …
- On 13 March 2025, Cabinet Secretary Neil Gray MSP accepted all 11 recommendations in a parliamentary statement (Scottish Government Parliamentary Statement, 13 March 2025). …
Scottish Government
COVID-M2.14 Accepted
COVID-19 Inquiry
Accessible Emergency Communications
The UK government and the devolved administrations should each develop action plans for how government communications will be made more accessible during a pandemic. As a minimum, these should include …
- The UK government stated in its Module 2 response (25 March 2026) that it has implemented measures to improve crisis communications (UK Government Response …
Cabinet Office
P1-10 Accepted
Grenfell Tower Inquiry
LFB review control room communications policy
The London Fire Brigade review its policies on communications between the control room and the incident commander.
- LFB accepted all Phase 1 recommendations in January 2020 (LFB Response to Grenfell Tower Inquiry Phase 1 Report, January 2020). - LFB Commissioner stated …
London Fire Brigade
P1-11 Accepted
Grenfell Tower Inquiry
Train incident commanders on control room communications
All officers who may be expected to act as incident commanders (i.e. all those above the rank of Crew Manager) receive training directed to the specific requirements of communication with …
- LFB accepted all Phase 1 recommendations in January 2020 (LFB Response to Grenfell Tower Inquiry Phase 1 Report, January 2020). - LFB Commissioner stated …
London Fire Brigade
P1-12 Accepted
Grenfell Tower Inquiry
Train control room operators on incident commander communications
All control room operators of Assistant Operations Manager rank and above receive training directed to the specific requirements of communication with the incident commander.
- LFB accepted all Phase 1 recommendations in January 2020 (LFB Response to Grenfell Tower Inquiry Phase 1 Report, January 2020). - LFB Commissioner stated …
London Fire Brigade
P1-13 Accepted
Grenfell Tower Inquiry
Dedicated control room to incident commander link
A dedicated communication link be provided between the senior officer in the control room and the incident commander.
- LFB accepted all Phase 1 recommendations in January 2020 (LFB Response to Grenfell Tower Inquiry Phase 1 Report, January 2020). - LFB Commissioner stated …
London Fire Brigade
P1-14 Accepted
Grenfell Tower Inquiry
Distinguish between advice and rescue callers
The LFB's policies be amended to draw a clearer distinction between callers seeking advice and callers who believe they are trapped and need rescuing.
- LFB accepted all Phase 1 recommendations in January 2020 (LFB Response to Grenfell Tower Inquiry Phase 1 Report, January 2020). - The government's Phase …
London Fire Brigade
P1-16 Accepted
Grenfell Tower Inquiry
Develop policies for handling multiple FSG calls
All fire and rescue services develop policies for handling a large number of Fire Survival Guidance (FSG) calls simultaneously.
- NFCC accepted all Phase 1 recommendations directed to it (NFCC Response, 2020). - The government's Phase 1 progress report stated this recommendation is complete, …
National Fire Chiefs Cou…
P1-17 Accepted
Grenfell Tower Inquiry
Electronic FSG recording and display systems
Electronic systems be developed to record FSG information in the control room and display it simultaneously at the bridgehead and in any command units.
- NFCC accepted all Phase 1 recommendations directed to it (NFCC Response, 2020). - The government's Phase 1 progress report stated this recommendation is complete, …
National Fire Chiefs Cou…
P1-20 Accepted
Grenfell Tower Inquiry
Investigate inter-control room information sharing
Steps be taken to investigate methods by which assisting control rooms can obtain access to the information available to the host control room.
- NFCC accepted all Phase 1 recommendations directed to it (NFCC Response, 2020). - The Multi Agency Incident Transfer (MAIT) system has been rolled out …
National Fire Chiefs Cou…
P1-21 Accepted
Grenfell Tower Inquiry
LAS and MPS review FSG call protocols
The London Ambulance Service and Metropolitan Police Service review their protocols and policies to ensure that their operators can identify FSG calls (as defined by the LFB) and pass them …
- The London Ambulance Service accepted all Phase 1 recommendations directed to it in October 2019 (LAS Response to Grenfell Tower Inquiry Phase 1 Report, …
LAS
P1-23 Accepted
Grenfell Tower Inquiry
Improve crew debrief information systems
The LFB develop policies and training to ensure that better information is obtained from crews returning from deployments and that the information is recorded in a form that enables it …
- LFB accepted all Phase 1 recommendations in January 2020 (LFB Response to Grenfell Tower Inquiry Phase 1 Report, January 2020). - LFB Commissioner stated …
London Fire Brigade
P1-24 Accepted
Grenfell Tower Inquiry
Direct control room to incident commander communications
The LFB develop a communication system to enable direct communication between the control room and the incident commander and improve the means of communication between the incident commander and the …
- LFB accepted all Phase 1 recommendations in January 2020 (LFB Response to Grenfell Tower Inquiry Phase 1 Report, January 2020). - LFB Commissioner stated …
London Fire Brigade
P1-25 Accepted
Grenfell Tower Inquiry
Investigate modern control room to bridgehead communications
The LFB investigate the use of modern communication techniques to provide a direct line of communication between the control room and the bridgehead, allowing information to be transmitted directly between …
- LFB accepted all Phase 1 recommendations in January 2020 (LFB Response to Grenfell Tower Inquiry Phase 1 Report, January 2020). - LFB Commissioner stated …
London Fire Brigade
P1-26 Accepted
Grenfell Tower Inquiry
Equipment for BA communication in high-rise buildings
The LFB urgently take steps to obtain equipment that enables firefighters wearing helmets and breathing apparatus to communicate with the bridgehead effectively, including when operating in high-rise buildings.
- LFB accepted all Phase 1 recommendations in January 2020 (LFB Response to Grenfell Tower Inquiry Phase 1 Report, January 2020). - LFB Commissioner stated …
London Fire Brigade
P1-41 Accepted
Grenfell Tower Inquiry
Establish inter-service control room communications
On the declaration of a Major Incident clear lines of communication must be established as soon as possible between the control rooms of the individual emergency services.
- The government accepted this recommendation in principle in January 2020 (Government Response to Grenfell Tower Inquiry Phase 1 Report, MHCLG, January 2020). - The …
UK Government
P1-42 Accepted
Grenfell Tower Inquiry
Designate single point of contact in control rooms
A single point of contact should be designated within each control room to facilitate such communication.
- The government accepted this recommendation in principle in January 2020 (Government Response to Grenfell Tower Inquiry Phase 1 Report, MHCLG, January 2020). - The …
UK Government
P1-44 Accepted
Grenfell Tower Inquiry
Investigate LFB-MPS-LAS system compatibility
Steps be taken to investigate the compatibility of the LFB systems with those of the MPS and the LAS with a view to enabling all three emergency services' systems to …
- LFB accepted all Phase 1 recommendations in January 2020 (LFB Response to Grenfell Tower Inquiry Phase 1 Report, January 2020). - LFB Commissioner stated …
London Fire Brigade
P1-45 Accepted in Part
Grenfell Tower Inquiry
NPAS helicopter datalink encryption standards
Steps be taken to ensure that the airborne datalink system on every NPAS helicopter observing an incident which involves one of the other emergency services defaults to the National Emergency …
- The government accepted this recommendation in principle in January 2020 (Government Response to Grenfell Tower Inquiry Phase 1 Report, MHCLG, January 2020). - The …
UK Government
P2-35 Accepted
Grenfell Tower Inquiry
Consider higher power radios for breathing apparatus
That fire and rescue services that continue to use low power intrinsically safe radios as part of breathing apparatus consider reserving them only for situations in which there is a …
- NFCC accepted this recommendation on behalf of all fire and rescue services in February 2025, stating it is surveying services on current BA radio …
National Fire Chiefs Cou…
P2-36 Accepted
Grenfell Tower Inquiry
Provide firefighters with digital radios
That all fire and rescue services give consideration to providing all firefighters with digital radios. (113.60)
- NFCC accepted this recommendation on behalf of all fire and rescue services in February 2025 (Government Response to Grenfell Tower Inquiry Phase 2 Report, …
National Fire Chiefs Cou…
P2-37 Accepted
Grenfell Tower Inquiry
Train firefighters on communications loss response
Since radio communications are inherently unreliable in certain environments, we recommend that firefighters be trained to respond appropriately to the loss of communications and to understand how to restore them. …
- NFCC accepted this recommendation on behalf of all fire and rescue services in February 2025, having reviewed national operational guidance content (Government Response to …
National Fire Chiefs Cou…
P2-54 Accepted
Grenfell Tower Inquiry
Establish effective emergency communication methods
That as part of their emergency planning local authorities make effective arrangements for continuing communication with those who need assistance using the most suitable technology and a range of languages …
- The government expressed support for this recommendation directed at local authorities in February 2025 (Government Response to Grenfell Tower Inquiry Phase 2 Report, MHCLG, …
Local Authorities
P2-55 Accepted
Grenfell Tower Inquiry
Use modern communication for public emergency information
That all local authorities include in their plans for responding to emergencies arrangements for providing information to the public by whatever combination of modern methods of communication are likely to …
- The government expressed support for this recommendation directed at local authorities in February 2025 (Government Response to Grenfell Tower Inquiry Phase 2 Report, MHCLG, …
Local Authorities
P2-56 Accepted
Grenfell Tower Inquiry
Clarify casualty bureau purpose and limitations
That what in the past has been called by the police a 'casualty bureau' be described in a way that makes it clear that it does not provide information to …
- The National Police Chiefs' Council accepted this recommendation in February 2025 (Government Response to Grenfell Tower Inquiry Phase 2 Report, MHCLG, February 2025). - …
National Police Chiefs C…
4 Accepted in Part
Brook House Inquiry
Ensure reasonable internet and computer access for detainees
The Home Office and its contractors must ensure reasonable access to computers and the internet. Contractors must comply in full with Detention Services Order 04/2016: Detainee Access to the Internet, …
- In March 2024, the Home Office stated that service contracts mandate adherence to DSO 04/2016 (Detainee Access to the Internet) and that fines are …
Home Office
ETI-18 Accepted
Edinburgh Tram Inquiry
Effective Communication and Reporting
There should be effective communication and reporting at all stages of the project, including accurate progress reports to councillors and stakeholders, with clear escalation procedures for issues that may affect …
- In November 2023, the Council stated it broadly agreed with Lord Hardie's recommendations, noting improvements in communication and reporting had been implemented for Trams …
City of Edinburgh Council
MAI-122 Accepted
Manchester Arena Inquiry
Maintain radio communications during Major Incidents
The emergency services should prepare, train and exercise for how they will maintain effective radio communications between emergency responders on the ground, commanders and control rooms, during the response to …
- The Government's implementation dashboard records this recommendation as accepted in full with delivery status "In progress" (Manchester Arena Inquiry Recommendations Dashboard, Cabinet Office, February …
MAI-6 Accepted
Manchester Arena Inquiry
Ensure Airwave Tactical Advisors availability
All police services should ensure that they have made adequate provision for Airwave Tactical Advisors, in particular that an identified Airwave Tactical Advisor is either on duty or on call …
- The Government's implementation dashboard records this recommendation as accepted in full with delivery status "In progress" (Manchester Arena Inquiry Recommendations Dashboard, Cabinet Office, February …
Police Services
MAI-82 Accepted
Manchester Arena Inquiry
Allocate best-trained operators to Major Incident roles
North West Fire Control should review how it allocates the best-trained and most suitable Control Room Operators to roles during a Major Incident. It should consider whether it is beneficial …
- The Government's implementation dashboard records this recommendation as accepted in full with delivery status "In progress" (Manchester Arena Inquiry Recommendations Dashboard, Cabinet Office, February …
MAI-85 Accepted
Manchester Arena Inquiry
NWFC involvement in multi-agency exercises
North West Fire Control should take steps to ensure that it is involved in multi-agency exercises, particularly those that test mobilisation and the response to a Major Incident in line …
- The Government's implementation dashboard records this recommendation as accepted in full with delivery status "In progress" (Manchester Arena Inquiry Recommendations Dashboard, Cabinet Office, February …
JESIP
JB-15.10 Accepted
Jermaine Baker Inquiry
Training on clear intelligence communication
When intelligence is being provided, the use of any language that is capable of misinterpretation is to be avoided. Training to address this point should be provided to all officers …
- The Metropolitan Police Service stated on 28 October 2022 that it was actively reviewing steps to address consistency of language between firearms officers and …
College of Policing
JB-15.19 Accepted
Jermaine Baker Inquiry
Guidance on uniformity of firearms commands
Advice should be given by the College of Policing about the benefits of uniformity in instructions and commands. Ultimate discretion as to what is said must be left to the …
- The Metropolitan Police Service stated on 28 October 2022 that it was in consultation with the College of Policing on uniformity of commands and …
College of Policing
RHI-33 Accepted
RHI Inquiry
HMT Communication Protocol
The protocol for relations with HMT, namely that the Northern Ireland Department of Finance must be the sole conduit of formal communication, should be reinforced and widely understood across the …
- In October 2021, the NI Executive accepted this recommendation in full (NI Executive Response to RHI Inquiry, Department of Finance, October 2021). - The …
Department of Finance
2 Accepted
Paterson Inquiry
Patient-focused correspondence
We recommend that it should be standard practice that consultants in both the NHS and the independent sector should write to patients, outlining their condition and treatment, in simple language, …
- In December 2021, the government accepted this recommendation, noting that the Academy of Medical Royal Colleges had updated its 2018 guidance 'Please write to …
Department of Health and…
IHRD-26 Accepted
Hyponatraemia Inquiry
Recording Clinical Discussions
Clinical notes should always record discussions between clinicians and parents relating to patient care and between clinicians at handover or in respect of a change in care.
Government reports this recommendation as delivered. Implementation status based on Department of Health NI Implementation Programme updates..
HSC Trusts
IHRD-43 Accepted
Hyponatraemia Inquiry
GP Notification of Death Circumstances
A deceased's family GP should be notified promptly as to the circumstances of death to enable support to be offered in bereavement.
Government reports this recommendation as delivered. Implementation status based on Department of Health NI Implementation Programme updates..
HSC Trusts
IHRD-60 Accepted
Hyponatraemia Inquiry
Coroner Communication Training
There should be training in the communication of appropriate information and documentation to the Coroner's office.
Government reports this recommendation as delivered. Implementation status based on Department of Health NI Implementation Programme updates..
HSC Trusts
IHRD-61 Accepted
Hyponatraemia Inquiry
Paediatric Communication Training
Clinicians caring for children should be trained in effective communication with both parents and children.
Government reports this recommendation as delivered. Implementation status based on Department of Health NI Implementation Programme updates..
HSC Trusts
IHRD-62 Accepted
Hyponatraemia Inquiry
Adverse Incident Communication Training
Clinicians caring for children should be trained specifically in communication with parents following an adverse clinical incident, which training should include communication with grieving parents after a SAI death.
Government reports this recommendation as delivered. Implementation status based on Department of Health NI Implementation Programme updates..
HSC Trusts
IHRD-72 Accepted
Hyponatraemia Inquiry
Candour in Trust Communications
All Trust publications, media statements and press releases should comply with the requirement for candour and be monitored for accuracy by a nominated non-executive Director.
Government response: Accepted. Last substantive update was January 2024. No recent public evidence of further progress.
HSC Trusts
R21 Accepted
Vale of Leven Inquiry
Nursing staff for relatives
Health Boards should ensure that a member of nursing staff is available to deal with questions from relatives during visiting periods.
- The Scottish Government published its response to the Vale of Leven Hospital Inquiry Report on 18 June 2015, accepting all 75 recommendations and establishing …
NHS Health Boards (Scotl…
R22 Accepted
Vale of Leven Inquiry
Relative discussions recorded
Health Boards should ensure that any discussion between a member of nursing staff and a relative about a patient which is relevant to the patient's continuing care is recorded.
- The Scottish Government published its response to the Vale of Leven Hospital Inquiry Report on 18 June 2015, accepting all 75 recommendations and establishing …
NHS Health Boards (Scotl…
R69 Accepted
Vale of Leven Inquiry
Explanation to relatives on CDI death
Health boards should ensure that if a patient dies with CDI either as a cause of death or as a condition contributing to the death, relatives are provided with a …
- The Scottish Government published its response to the Vale of Leven Hospital Inquiry Report on 18 June 2015, accepting all 75 recommendations and establishing …
NHS Health Boards (Scotl…
F238 Accepted
Mid Staffs Inquiry
Communication with and about patients
Regular interaction and engagement between nurses and patients and those close to them should be systematised through regular ward rounds: All staff need to be enabled to interact constructively, in …
- The government's response in "Hard Truths" (Cm 8777, November 2013) accepted this recommendation (Hard Truths: the Journey to Putting Patients First, DHSC, November 2013). …
Healthcare providers
F56 Accepted
Mid Staffs Inquiry
Care Quality Commission independence strategy and culture
The leadership of the Care Quality Commission should communicate clearly and persuasively its strategic direction to the public and to its staff, with a degree of clarity that may have …
- CQC published a series of "A fresh start" strategy documents in October 2013 setting out its new approach to regulation and inspection by sector, …
CQC
BAHA-14 Accepted
Baha Mousa Inquiry
Communicating Sight Deprivation Reasons
JDP 1-10 should include guidance that where practicable CPErS should be told the reason why sight deprivation is being applied. Suitable simple phrases in relation to sight deprivation should be …
- The Defence Secretary stated on 8 September 2011 that the government accepted this recommendation and stated that guidance on communicating with captured persons about …
Ministry of Defence
BAHA-33 Accepted
Baha Mousa Inquiry
Communicating Deprivation Reasons
Where practicable CPErS who are subjected to sight deprivation or hearing deprivation should be told the reason for it. If being deprived of their sight for some or part of …
- The Defence Secretary stated on 8 September 2011 that the government accepted this recommendation and stated that requirements to communicate with captured persons about …
Ministry of Defence
BAHA-7 Accepted
Baha Mousa Inquiry
Five Techniques Communication
The MoD should give careful consideration as to whether referring to the five techniques as being prohibited 'as an aid to interrogation' remains the most effective means of communicating the …
- The Defence Secretary stated on 8 September 2011 that the government accepted this recommendation and stated that language had been clarified to ensure the …
Ministry of Defence
ICL-6 Accepted
ICL Inquiry
LPG Safety Communications
There should be prompt and effective communication between all interested parties of all technical developments in matters of LPG safety.
Government reports this recommendation as delivered. Implementation confirmed by HSE.
Health and Safety Execut…