Develop policies for handling multiple FSG calls
All fire and rescue services develop policies for handling a large number of Fire Survival Guidance (FSG) calls simultaneously.
- The government's Phase 1 progress report stated this recommendation is complete, with all services having developed policies for handling large numbers of Fire Survival Guidance calls simultaneously (Quarterly Thematic Update, MHCLG, February 2025).
- HMICFRS Round 3 inspection of LFB published November 2024 confirmed improvements in fire survival guidance call handling (HMICFRS London Fire Brigade Inspection Report, November 2024).
How was this evidence gathered?
Response
Accepted
Response
AcceptedThe government accepted in principle all the Phase 1 recommendations directed at central government. The Housing Secretary Robert Jenrick presented the formal response to Parliament on 21 January 2020, committing to swift and decisive action including new duties on building owners and managers to provide information to fire and rescue services, install premises information boxes, conduct regular inspections of lifts and fire doors, and equip buildings with evacuation signal facilities. The government stated it had already taken action in advance of the report and was actively looking beyond the remit of these recommendations.
Progress Timeline
All services have developed policies for handling large numbers of Fire Survival Guidance calls simultaneously. Status for fire and rescue services: complete.
Published Evidence
Published assessments of progress from inspectorates, select committees, official progress reports, and other sources. Source type badge indicates whether each assessment is independent or government self-reported.
LFB rated "outstanding" for responding to major and multi-agency incidents. Significant improvements since January 2022 inspection. Understanding of risk improved.