Control Room

Recommendations about fire control room operations

12
Recommendations
100% accepted
Government Response
Accepted (12)
Recommendations in This Theme

recommendation across 1 inquiry

Across 1 inquiry
Grenfell Tower Inquiry
Tagged Recommendations
12 total
P1-10 Accepted
Grenfell Tower Inquiry
LFB review control room communications policy
The London Fire Brigade review its policies on communications between the control room and the incident commander.
- LFB accepted all Phase 1 recommendations in January 2020 (LFB Response to Grenfell Tower Inquiry Phase 1 Report, January 2020). - LFB Commissioner stated …
London Fire Brigade
P1-12 Accepted
Grenfell Tower Inquiry
Train control room operators on incident commander communications
All control room operators of Assistant Operations Manager rank and above receive training directed to the specific requirements of communication with the incident commander.
- LFB accepted all Phase 1 recommendations in January 2020 (LFB Response to Grenfell Tower Inquiry Phase 1 Report, January 2020). - LFB Commissioner stated …
London Fire Brigade
P1-13 Accepted
Grenfell Tower Inquiry
Dedicated control room to incident commander link
A dedicated communication link be provided between the senior officer in the control room and the incident commander.
- LFB accepted all Phase 1 recommendations in January 2020 (LFB Response to Grenfell Tower Inquiry Phase 1 Report, January 2020). - LFB Commissioner stated …
London Fire Brigade
P1-14 Accepted
Grenfell Tower Inquiry
Distinguish between advice and rescue callers
The LFB's policies be amended to draw a clearer distinction between callers seeking advice and callers who believe they are trapped and need rescuing.
- LFB accepted all Phase 1 recommendations in January 2020 (LFB Response to Grenfell Tower Inquiry Phase 1 Report, January 2020). - The government's Phase …
London Fire Brigade
P1-15 Accepted
Grenfell Tower Inquiry
Regular refresher training for control room operators
The LFB provide regular and more effective refresher training to control room operators at all levels, including supervisors.
- LFB accepted all Phase 1 recommendations in January 2020 (LFB Response to Grenfell Tower Inquiry Phase 1 Report, January 2020). - The government's Phase …
London Fire Brigade
P1-16 Accepted
Grenfell Tower Inquiry
Develop policies for handling multiple FSG calls
All fire and rescue services develop policies for handling a large number of Fire Survival Guidance (FSG) calls simultaneously.
- NFCC accepted all Phase 1 recommendations directed to it (NFCC Response, 2020). - The government's Phase 1 progress report stated this recommendation is complete, …
National Fire Chiefs Cou…
P1-17 Accepted
Grenfell Tower Inquiry
Electronic FSG recording and display systems
Electronic systems be developed to record FSG information in the control room and display it simultaneously at the bridgehead and in any command units.
- NFCC accepted all Phase 1 recommendations directed to it (NFCC Response, 2020). - The government's Phase 1 progress report stated this recommendation is complete, …
National Fire Chiefs Cou…
P1-19 Accepted
Grenfell Tower Inquiry
Train control room staff on evacuation advice changes
Control room staff receive training directed specifically to handling such a change of advice and conveying it effectively to callers.
- NFCC accepted all Phase 1 recommendations directed to it (NFCC Response, 2020). - The government's Phase 1 progress report stated this recommendation is complete, …
National Fire Chiefs Cou…
P1-20 Accepted
Grenfell Tower Inquiry
Investigate inter-control room information sharing
Steps be taken to investigate methods by which assisting control rooms can obtain access to the information available to the host control room.
- NFCC accepted all Phase 1 recommendations directed to it (NFCC Response, 2020). - The Multi Agency Incident Transfer (MAIT) system has been rolled out …
National Fire Chiefs Cou…
P1-25 Accepted
Grenfell Tower Inquiry
Investigate modern control room to bridgehead communications
The LFB investigate the use of modern communication techniques to provide a direct line of communication between the control room and the bridgehead, allowing information to be transmitted directly between …
- LFB accepted all Phase 1 recommendations in January 2020 (LFB Response to Grenfell Tower Inquiry Phase 1 Report, January 2020). - LFB Commissioner stated …
London Fire Brigade
P1-42 Accepted
Grenfell Tower Inquiry
Designate single point of contact in control rooms
A single point of contact should be designated within each control room to facilitate such communication.
- The government accepted this recommendation in principle in January 2020 (Government Response to Grenfell Tower Inquiry Phase 1 Report, MHCLG, January 2020). - The …
UK Government
P2-31 Accepted
Grenfell Tower Inquiry
Inspect London Fire Brigade control room operations
That His Majesty's Inspectorate of Constabulary and Fire and Rescue Services (the Inspectorate) inspect the London Fire Brigade as soon as reasonably possible to assess and report on: a) the …
- HMICFRS accepted this recommendation in February 2025 (Government Response to Grenfell Tower Inquiry Phase 2 Report, MHCLG, February 2025). - HMICFRS published its Round …
HM Inspectorate of Const…