Recommendation P1-14: Distinguish between advice and rescue callers
From Grenfell Tower Inquiry: Phase 1 Report, published 30 October 2019.
Recommendation
The LFB's policies be amended to draw a clearer distinction between callers seeking advice and callers who believe they are trapped and need rescuing.
In brief (written by this site)
The Home Office reported in February 2025 that the London Fire Brigade considers this recommendation completed (Home Office, Feb 2025). According to the department, the brigade produced guidance to draw a clearer distinction between callers seeking advice and callers who believe they are trapped and need rescuing within Appendix 1 of Policy Number 790 on fire survival guidance (Home Office, Feb 2025). This guidance was published in March 2021 following a brigade-wide training programme (Home Office, Feb 2025).
Sources
AI-generated summary of the record on this page, checked by a second model and automatic checks, 26 Sep 2026. The record below is the sources' own words.
Government response
The government accepted in principle all the Phase 1 recommendations directed at central government. The Housing Secretary Robert Jenrick presented the formal response to Parliament on 21 January 2020, committing to swift and decisive action including new duties on building owners and managers to provide information to fire and rescue services, install premises information boxes, conduct regular inspections of lifts and fire doors, and equip buildings with evacuation signal facilities. The government stated it had already taken action in advance of the report and was actively looking beyond the remit of these recommendations.
Delivery
Home Office says completed (26 February 2025)
Status: complete
The LFB has reported that this recommendation has been completed.
The LFB has produced guidance on drawing a clearer distinction between callers seeking advice and callers who believe they are trapped and need rescuing, within Appendix 1 of Policy Number 790 (Fire Survival Guidance), published on 31 March 2021, following a Brigade wide training programme.
From: Progress against the Grenfell Tower Inquiry Phase 1 recommendations, February 2025
Site note: This is the Home Office's thematic update on progress against the Phase 1 recommendations. Its introduction says it includes updates from the relevant government departments and assurances received from the National Fire Chiefs Council, London Fire Brigade and other emergency services on their progress. The status line and the passage are the Home Office's compilation of what those bodies reported to it; where the passage gives a status for fire and rescue services and a separate one for London Fire Brigade, both are shown as printed.
Earlier statements on delivery (2)
Home Office (16 September 2024)
Status: Complete
The LFB has reported that this recommendation has been completed.
The LFB has produced guidance on drawing a clearer distinction between callers seeking advice and callers who believe they are trapped and need rescuing, within Appendix 1 of Policy Number 790 (Fire Survival Guidance), published on 31 March 2021, following a Brigade wide training programme.
From: Progress against the Grenfell Tower Inquiry Phase 1 recommendations, September 2024
Site note: This is the Home Office's thematic update on progress against the Phase 1 recommendations. Its introduction says it includes updates from the relevant government departments and assurances received from the National Fire Chiefs Council, London Fire Brigade and other emergency services on their progress. The status line and the passage are the Home Office's compilation of what those bodies reported to it; where the passage gives a status for fire and rescue services and a separate one for London Fire Brigade, both are shown as printed.
Home Office (5 February 2024)
Status: Complete
The LFB has reported that this recommendation has been completed.
The LFB has produced guidance on drawing a clearer distinction between callers seeking advice and callers who believe they are trapped and need rescuing, within Appendix 1 of Policy Number 790 (Fire Survival Guidance), published on 31 March 2021, following a Brigade wide training programme.
From: Progress against the Grenfell Tower Inquiry Phase 1 recommendations, February 2024
Site note: This is the Home Office's thematic update on progress against the Phase 1 recommendations. Its introduction says it includes updates from the relevant government departments and assurances received from the National Fire Chiefs Council, London Fire Brigade and other emergency services on their progress. The status line and the passage are the Home Office's compilation of what those bodies reported to it; where the passage gives a status for fire and rescue services and a separate one for London Fire Brigade, both are shown as printed.
Responsible bodies
Themes and tags
Who has spoken
- UK Government
Response - Home Office
Delivery statement