14
Response
Accepted
AI-assessed
Board apologies
Recommendation
We recommend that when things go wrong, boards should apologise at the earliest stage of investigation and not hold back from doing so for fear of the consequences in relation to their liability.
Published Evidence Summary
The following publicly available evidence relates to this recommendation:
According to the Government Response (December 2021), the government accepted this recommendation, noting that Duty of Candour regulations require healthcare providers to be open when things go wrong. According to the Government Response (December 2021), NHS Resolution promotes early apologies and has clarified that sincere apologies do not constitute an admission of liability and training on candour is being embedded across the NHS and independent sector. According to the available evidence, no further specific published evidence detailing the progress of this training has been identified since the 2021 response.
How was this assessed?
Assessed by gemini-2.5-flash on 19 Mar 2026
Checked data held on this site (government responses, progress updates, independent evidence)
External sources searched: www.gov.uk, www.legislation.gov.uk, hansard.parliament.uk
This recommendation asks for cultural or behavioural change, which is difficult to verify objectively. The assessment is based on policy commitments, not measured outcomes.
Jurisdiction
England
Response
Accepted
Response
Accepted
Accepted
Department of Health and Social Care
16 Dec 2021
Accepted. Duty of Candour regulations require healthcare providers to be open when things go wrong. NHS Resolution promotes early apology and has clarified that sincere apologies do not constitute admission of liability. Professional Standards Authority guidance supports early acknowledgment of harm. Training on candour being embedded across NHS and independent sector. (Source: Government Response, December 2021)
Source
Inquiry
Paterson Inquiry
Report
Report of the Independent Inquiry into the Issues raised by Paterson
04 Feb 2020
Responsible Bodies
Department of Health and Social Care
Primary
Themes & Tags
Recommendation age
6.1 yrs
Last formal update
1559 days ago