Housing Ombudsman Decisions

Decision Case ID 202425244 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 23 February 2026 Background The resident reported a leaking […]

Decision Case ID 202335209 Decision type Jurisdiction Landlord London Borough of Barnet Landlord type Local Authority Occupancy Non-secure tenancy Date 17 February 2026 Background The resident lives in a house and complained to the […]

Decision Case ID 202321886 Decision type Jurisdiction Landlord London Borough of Hammersmith and Fulham Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 13 February 2026 Background The resident lives in […]

Decision Case ID 202449821 Decision type Jurisdiction Landlord Richmond Housing Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 9 February 2026 Background The resident reported damp and mould to the landlord in […]

Decision Case ID 202319000 Decision type Jurisdiction Landlord Southern Housing Landlord type Housing Association Occupancy Applicant Date 4 February 2026 Background The resident took over her late husband’s tenancy in 2017. She ended the […]

Decision Case ID 202518995 Decision type Jurisdiction Landlord London Borough of Croydon Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 February 2026 Background The resident lives with her 3 […]

Decision Case ID 202440644 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 2 February 2026 Background The resident reported a leak coming […]

Decision Case ID 202515515 Decision type Jurisdiction Landlord London Borough of Waltham Forest Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 27 January 2026 Background The resident raised a legal […]

Decision Case ID 202503271 Decision type Jurisdiction Landlord London Borough of Lewisham Landlord type Local Authority Occupancy Secure Tenancy Date 20 January 2026 Background The resident moved into the landlord’s property in November 2022. […]

Decision Case ID 202425439 Decision type Jurisdiction Landlord Southwark Council Landlord type Local Authority Occupancy Secure Tenancy Date 20 January 2026 Background The resident reported an issue with her garden wall which collapsed in […]

Decision Case ID 202205696 Decision type Jurisdiction Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Assured Tenancy Date 13 January 2026 Background The resident applied for a mutual exchange, to another […]

Decision Case ID 202437769 Decision type Jurisdiction Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 8 January 2026 Background The resident has an assured tenancy with the landlord. He […]

Decision Case ID 202322810 Decision type Jurisdiction Landlord Metropolitan Thames Valley Housing (MTV) Landlord type Housing Association Occupancy Freeholder Date 16 December 2025 Background The resident owns a house situated on an estate owned by […]

Decision Case ID 202334895 Decision type Jurisdiction Landlord Midland Heart Limited Landlord type Housing Association Occupancy Secure Tenancy Date 12 December 2025 Background The resident reported a leak into the property on 3 July […]

Decision Case ID 202400727 Decision type Jurisdiction Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 8 December 2025 Background The resident has occupied the property since 2017. Prior to her […]

Decision Case ID 202423540 Decision type Jurisdiction Landlord Blackpool Borough Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 3 December 2025 Background The resident has had issues relating to antisocial […]

Decision Case ID 202519544 Decision type Jurisdiction Landlord Bolton at Home Limited Landlord type Housing Association Occupancy Assured Tenancy Date 3 December 2025 Background The resident raised multiple reports about electrical safety in the property. […]

Decision Case ID 202418048 Decision type Jurisdiction Landlord London Borough of Newham Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 28 November 2025 Background The leaseholder passed away in 2018. The complaint […]

Decision Case ID 202431376 Decision type Jurisdiction Landlord Poplar Housing And Regeneration Community Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 11 November 2025 Background The resident reported antisocial behaviour (ASB) involving […]

Decision Case ID 202507105 Decision type Jurisdiction Landlord City of Doncaster Council Landlord type Local Authority / ALMO or TMO Occupancy Temporary Occupancy Agreement Date 27 November 2025 Background The resident moved into the property […]

Decision Case ID 202312005 Decision type Jurisdiction Landlord London Borough of Lambeth Landlord type Local Authority Occupancy Shared Ownership Date 27 November 2025 Background The resident complained about major works and day to day service […]

Decision Case ID 202342091 Decision type Jurisdiction Landlord A2Dominion Housing Group Limited Landlord type Housing Association Occupancy Shared Ownership Date 26 November 2025 Background The resident pays variable service charges, as per the terms of […]

Decision Case ID 202334721 Decision type Jurisdiction Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 24 November 2025 Background The resident moved to the property in 2021. As part of […]

Decision Case ID 202402381 Decision type Jurisdiction Landlord Onward Homes Limited Landlord type Housing Association Occupancy Assured Tenancy Date 21 November 2025 Background The resident moved into a 1-bedroom bungalow owned by the landlord. The […]

Decision Case ID 202402816 Decision type Jurisdiction Landlord East Riding of Yorkshire Council Landlord type Local Authority Occupancy Secure Tenancy Date 13 November 2025 Background The landlord organises several tenant involvement panels. These aim to […]

Decision Case ID 202407326 Decision type Jurisdiction Landlord Soha Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 12 November 2025 Background The resident has an assured tenancy which began in May […]

Decision Case ID 202431015 Decision type Investigation Landlord Southampton City Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 10 November 2025 Background The resident is a leaseholder of the landlord. […]

Decision Case ID 202326227 Decision type Jurisdiction Landlord London Borough of Havering Council Landlord type Local Authority / ALMO or TMO Occupancy Leaseholder Date 7 November 2025 Background The resident was unhappy with the […]

Decision Case ID 202330646 Decision type Jurisdiction Landlord The Guinness Partnership Limited Landlord type Housing Association Occupancy Assured Tenancy Date 28 October 2025 Background The resident, who has dyslexia and has difficulties with reading […]

Decision Case ID 202402061 Decision type Jurisdiction Landlord Origin Housing Limited Landlord type Housing Association Occupancy Secure Tenancy Date 17 October 2025 Background The resident lives in a two-bed purpose built flat located on […]

Decision Case ID 202342629 Decision type Jurisdiction Landlord Royal Borough of Kingston Upon Thames Landlord type Local Authority / ALMO or TMO Occupancy Other Date 24 October 2025 Background The resident has a non-secure […]

Decision Case ID 202306436 Decision type Jurisdiction Landlord Bournemouth, Christchurch and Poole Council Landlord type Local Authority / ALMO or TMO Occupancy Secure Tenancy Date 22 October 2025 Background The landlord told the resident it […]

Decision Case ID 202327224 Decision type Jurisdiction Landlord Clarion Housing Association Limited Landlord type Housing Association Occupancy Assured Tenancy Date 20 October 2025 Background The resident lives in a room in an assisted living facility […]

The complaint is about how the landlord responded to the resident’s concerns about the noise from a local community centre when in use, and the impact it was having on her health.

The complaint is about the landlord’s handling of its resident’s request to retrieve personal belongings from her late sister’s property.

The complaint is about the landlord’s response to the applicant's request to succeed a tenancy.

The complaint is about the landlord’s response to the resident’s reports about the personal impact she experienced as a result of communal repair issues.

The complaint is about the landlord’s alleged failure to properly manage service charges which she believed led to her incurring extra costs.

The complaint is about the landlord’s handling of the resident’s reports of leaks and repairs to the property.

The complaint is about the landlord’s handling of the resident’s reports of: damp and mould. a pest infestation. the void condition of the property. outstanding repairs in the property including a leak, flooring and ceiling. heat retention in the property …

The complaint is about: The resident’s access to his vehicle being restricted by the landlord. The landlord attempting to conduct electrical safety checks at the property.

The complaint is about the landlord’s handling of the resident’s reports of damp, mould and leaks at the property.

The complaint is about the landlord’s handling of the resident’s reports of damp and mould.

The complaint is about the landlord’s decision to issue a notice of seeking possession (NOSP) and the way it served it.

This complaint is about how the landlord handled the resident’s application for a priority transfer.

REPORT COMPLAINT 202329798 Southern Housing 16 September 2025 Our approach What we can and cannot consider is called the Ombudsman’s jurisdiction and is governed by the Housing Ombudsman Scheme. The Ombudsman must determine […]

The complaint is about the landlord’s handling of the resident’s housing assignment application.

This complaint is about estate management charges for the resident’s property, and the member landlord’s communication about those charges.

The complaint is about: The information provided by the landlord to the resident when they purchased their independent living accommodation about its provision of care services and whether this amounted to mis selling. The landlords decision to end its care …

The complaint is about the landlord’s handling of the resident’s reports of antisocial behaviour.