NIPSO Individual Decisions
457 published decisions from the NI Public Services Ombudsman (Jul 2000–Mar 2026). The Northern Ireland Public Services Ombudsman investigates complaints about NI government departments, agencies, councils, and public bodies. Source: nipso.org.uk.
457
Total Decisions
192
Investigated
139
Upheld
72%
Upheld (of investigated)
Showing 44 results matching "South Eastern Health and Social Care Trust"
South Eastern Health and Social Care Trust (NIPSO-22329)
Health & Social Care
Other
A woman complained about the treatment given to her mother in the Emergency Department of the Ulster Hospital. We found her treatment on the whole was appropriate, but made a number of training recommendations for nursing staff.
South Eastern Health and Social Care Trust (NIPSO-18068)
Other
The Ombudsman has called for more to be done to help families of care home residents after an investigation found that the South Eastern Health and Social Care Trust failed in its duty to monitor the quality of care provided to a resident of Dunmurry Manor.
South Eastern Health and Social Care Trust (NIPSO-201913337)
Health & Social Care
Other
We partially upheld a complaint from two sisters who believed that the Trust ignored their concerns when it came to the care of their mother in a nursing home.
South Eastern Health and Social Care Trust (NIPSO-22353)
Health & Social Care
Other
The Ombudsman has recommended staff training in a Trust to help improve communication with patients who become distressed during post-birth procedures.
South Eastern Health and Social Care Trust (NIPSO-22259)
Health & Social Care
Other
The Trust accepted its failings and our recommendations into record keeping after the patient’s mother raised concerns about both staff communication and the administration of medication.
South Eastern Health and Social Care Trust (NIPSO-17293)
Health & Social Care
Other
Our investigation found that the South Eastern Trust failed to properly assess the risks faced by a patient, and could have done more to help him before his death.
South Eastern Health and Social Care Trust (NIPSO-19081)
Health & Social Care
Other
Our report found that an endometriosis patient did not receive hormonal treatment to help her condition during her four year wait for surgery. We also found that the health trust only invited her for hospital appointments when prompted to do so by the patient and her GP.
South Eastern Health and Social Care Trust (NIPSO-19010)
Health & Social Care
Other
We found that the South Eastern Health and Social Care Trust dealt with a complainant’s concerns fairly, but were critical of the time it took to address them.
South Eastern Health and Social Care Trust (NIPSO-20732)
Health & Social Care
Other
An investigation has concluded that the South Eastern Health and Social Care Trust managed a mother's induced labour appropriately, and found that a delay in giving her antibiotics was not the cause of an infection to her and her baby.
South Eastern Health and Social Care Trust (NIPSO-20136)
Health & Social Care
Other
An investigation into complaint from a man who believed he would not have developed cirrhosis of the liver if he had received proper medical attention has found that his care was 'appropriate and reasonable and in accordance with good medical practice.'
South Eastern Health and Social Care Trust (NIPSO-18933)
Health & Social Care
Other
We found the South Eastern Health Trust failed to consider a patient's complex medical history and inform the referring GP, or the patient's father, of the decision to downgrade her initial referral.
South Eastern Health and Social Care Trust (NIPSO-19704)
Health & Social Care
Other
The Ombudsman recommended that a patient be given an apology after an investigation found he did not receive the fundamental standards of care while being treated in hospital. Failures included the lack of records relating to the decision to admit him to an escalation bed, and a failure to record hourly observations.
South Eastern Health and Social Care Trust (NIPSO-19098)
Health & Social Care
Other
An Ombudsman investigation into a complaint that the Prison Healthcare team did not give a patient all of her medication during her stay at Hydebank Wood prison found 'no failures' in the patient's care and treatment.
South Eastern Health and Social Care Trust (NIPSO-18438)
Health & Social Care
Other
A woman who complained about the time it took for a hospital consultant psychiatrist to treat her mother has had her complaint upheld by the Public Services Ombudsman.
South Eastern Health and Social Care Trust (NIPSO-18760)
Health & Social Care
Other
A Health Trust has apologised after a patient complained about the antenatal care and treatment she received while at the maternity unit of the Ulster Hospital, Dundondald.
South Eastern Health and Social Care Trust (NIPSO-14634)
Health & Social Care
Other
The Ombudsman has upheld elements of a complaint made about the care given by the Ulster Hospital, Dundonald, to a patient with type 2 diabetes.
3fivetwo Healthcare Group (NIPSO-18148)
Health & Social Care
Other
An investigation has found that the overall care and treatment provided by a private hospital to a patient who had a suspected ovarian cyst was appropriate and reasonable. The patient was treated there as a result of a waiting list initiative by the South Eastern Health and Social Care Trust.20
South Eastern Health and Social Care Trust (NIPSO-investigation-finds-patient-was-given-adequate-information-about)
Health & Social Care
Other
The Ombudsman has found that staff from the Ulster Hospital followed full and appropriate procedures when they discharged a patient who had been in their High Dependency Unit while undergoing treatment for a serious illness.
Belfast Health and Social Care TrustSouth Eastern Health and Social Care Trust (NIPSO-17200, 17201)
Health & Social Care
Other
An investigation into a complaint from a member of the public about the care and treatment provided to her late husband by three hospitals in the Belfast and South Eastern areas has led to a number of recommendations being made to the Trusts.
Upheld
139
NIPSO found fault with the organisation complained about.
Not Upheld
53
Complaint investigated but no fault found.
Closed / Other
265
Closed after initial enquiries, resolved early, or withdrawn.
Most complained-about:
Belfast Health and Social Care Trust (96), Northern Health and Social Care Trust (48), Western Health and Social Care Trust (44), South Eastern Health and Social Care Trust (41), GP (30).
Investigated Decisions Over Time
Excludes 265 closed after initial enquiries. Quarterly, by outcome.
Decisions by Sector
Sectors by Upheld Rate
Which sectors have the highest upheld rate?
| Sector | Decisions | Upheld | Rate |
|---|---|---|---|
| Health & Social Care | 336 | 112 | 33% |
| Central Government | 33 | 6 | 18% |
| Local Government | 31 | 9 | 29% |
| Education | 28 | 5 | 18% |
| Housing | 21 | 7 | 33% |
| Health | 2 | 0 | 0% |
Organisation Accountability
Top 20 organisations by upheld rate (minimum 5 investigated decisions). Based on 192 investigated decisions (excludes 265 closed after initial enquiries). Benchmark: 72% average across all investigated decisions. Sparklines show annual decision volumes 2000–2026.
| # | Organisation | Trend | Investigated | Upheld | Not Upheld | Upheld Rate | vs avg |
|---|---|---|---|---|---|---|---|
| 1 | Northern Ireland Housing Executive | 7 | 6 | 1 | 86% | +14pp | |
| 2 | Northern Health and Social Care Trust | 30 | 24 | 6 | 80% | +8pp | |
| 3 | Western Health and Social Care Trust | 26 | 20 | 6 | 77% | +5pp | |
| 4 | Southern Health and Social Care Trust | 13 | 10 | 3 | 77% | +5pp | |
| 5 | Belfast Health and Social Care Trust | 44 | 31 | 13 | 70% | -2pp | |
| 6 | South Eastern Health and Social Care Trust | 14 | 9 | 5 | 64% | -8pp | |
| 7 | GP | 23 | 13 | 10 | 57% | -15pp | |
| All-organisation benchmark | 72% | — | |||||