NIPSO Individual Decisions

The Northern Ireland Housing Executive did not fully explain to a resident how it had addressed his concerns about his partner’s safety in the area around their property.

The Northern Ireland Housing Executive failed to properly investigate a man’s complaint about anti-social behaviour.

The Ombudsman has written to the Chief Executive of the Northern Ireland Housing Executive to say she has commenced an 'own initiative' investigation into the organisation. The decision follows the Ombudsman’s consideration of the Housing Executive’s response to her investigation proposal from earlier this year.

The Northern Ireland Public Services Ombudsman is proposing to investigate the actions of the region’s largest social housing landlord, the Northern Ireland Housing Executive. The investigation into social housing conditions would be the third to take place under the Ombudsman’s ‘own initiative’ power, which allows for an investigation to take place where she has a reasonable suspicion of systemic maladministration.

A man claimed he was treated unfairly by the Housing Executive when it rejected his application for a three-bedroomed house.

The Ombudsman has said she ‘cannot ignore’ the Housing Executive's continued poor response to concerns raised by its service users.

We upheld a man's complaint about the Housing Executive's failure to deal with his enquiries about emergency accommodation.

A Housing Executive resident complained that it didn’t deal with his concerns about his unsafe kitchen. Upholding the complaint, we recommended that it apologise to the man and provide him with a response within two weeks of our report.

We criticised how a complaint was handled by the Northern Ireland Housing Executive, concluding that it appeared ‘unimportant’ to the organisation to deal with complaints quickly and effectively.

A man complained about the way the Housing Executive dealt with his concerns about episodes of Anti-Social Behaviour.  We upheld the complaint, finding that the Housing Executive did not manage the claims in line with its Anti-Social Behaviour manual.

The Public Services Ombudsman has upheld a complaint from a member of the public who complained about the way the Housing Executive handled her request for a grant to buy a property.

Investigation finds NIHE acted appropriately in dealing with request to evict tenant.

The Ombudsman has made a number of recommendations to the Northern Ireland Housing Executive following an investigation of a complaint about the handling of improvement works to a tenant’s residence.