PHSO Casework Decisions
3,622 published casework decisions from the Parliamentary and Health Service Ombudsman (Apr 2021–Mar 2026). PHSO selects a subset of completed investigations for public publication — these 3,622 decisions represent approximately 1.1% of the 321,459 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
3,622
Published Decisions
3,089
Health
533
Parliamentary (Govt)
18%
Upheld / Partly Upheld
Showing 15 results matching "Hull University Teaching Hospitals NHS Trust"
Hull University Teaching Hospitals NHS Trust (P-005052)
NHS in England
Closed After Initial Enquiries
Referral
Referral
Referral
Treatment
Referral
AI summary: Mrs. Z complained the hospital provider did not pick up Mr. Z’s stroke referral around the time of his stroke.
Hull University Teaching Hospitals NHS Trust (P-004969)
NHS in England
Not Upheld
Treatment
AI summary: Mr C complained about the care his mother received, believing she should have stayed in the hospital for surgery during her first admission, that an infection should have been identified, decisions were negatively influenced by her age, and communication was poor.
Hull University Teaching Hospitals NHS Trust (P-004378)
NHS in England
Closed After Initial Enquiries
Treatment
AI summary: Mrs L complained about delayed care and misdiagnosis of sepsis for her aunt, leading to an avoidable death and her own emotional distress.
Hull University Teaching Hospitals NHS Trust (P-004252)
NHS in England
Partly Upheld
Diagnosis
AI summary: Mrs O complained the Trust repeatedly failed to diagnose her mother, Mrs E, with mesenteric ischaemia, causing suffering and not triggering a serious incident report after her death.
Hull University Teaching Hospitals NHS Trust (P-003782)
NHS in England
Closed After Initial Enquiries
Transfer, discharge and aftercare
Communication
AI summary: Mr D complained his mother was wrongly assessed as having capacity and unsafely discharged without proper assessments or a care package. He also alleged delayed identification of her nearing death.
Hull University Teaching Hospitals NHS Trust (P-003561)
NHS in England
Closed After Initial Enquiries
Treatment
Communication
Treatment
Communication
Tests
AI summary: Mr A complained about a delayed cancer diagnosis by a practice, Hull Trust delaying a life-saving operation and poor communication, and Leeds Trust failing to take over his nephew's care.
Hull University Teaching Hospitals NHS Trust (P-003419)
NHS in England
Partly Upheld
Drugs / medication
Access
Choice and Consent
AI summary: Mr A complained the Trust failed to allow his son to monitor his blood glucose with a wearable sensor and did not properly manage his diabetes. He also questioned his son's DNAR decision competence.
Hull University Teaching Hospitals NHS Trust (P-002796)
NHS in England
Closed After Initial Enquiries
Communication
Complaint handling
Transfer, discharge and aftercare
AI summary: Mr R complained the Trust ignored his LPA status, failed to communicate with him, did not implement a DoLS for his mother, and discharged her without informing the family.
Hull University Teaching Hospitals NHS Trust (P-002733)
NHS in England
Closed After Initial Enquiries
Treatment
AI summary: Mr O complained the Trust did not provide a treatment plan for bullae found in his lungs in July 2022, causing significant worry and anxiety about his health.
Hull University Teaching Hospitals NHS Trust (P-002554)
NHS in England
Closed After Initial Enquiries
Diagnosis
Complaint handling
AI summary: Mr A complained the Trust missed opportunities to diagnose his mother's foot gangrene, which severely impacted her mobility and quality of life. He also complained about the Trust's poor complaint handling.
Hull University Teaching Hospitals NHS Trust (P-002443)
NHS in England
Closed After Initial Enquiries
Transfer, discharge and aftercare
Treatment
Administration
AI summary: Ms F complained her daughter was admitted to ICU too late, the source of internal bleeding wasn't found or treated, and the death certificate listed an incorrect cause.
Hull University Teaching Hospitals NHS Trust (P-002437)
NHS in England
Not Upheld
Treatment
Communication
Treatment
AI summary: Mrs D complained about her partner's lack of medical care and delayed bowel surgery after AAA surgery, leading to his death, and poor communication from the Trust.
Hull University Teaching Hospitals NHS Trust (P-002307)
NHS in England
Closed After Initial Enquiries
Treatment
AI summary: Mrs A complained the Trust delayed fitting a pacemaker for her father, believing this delay contributed to his fatal stroke.
Hull University Teaching Hospitals NHS Trust (P-001607)
NHS in England
Closed After Initial Enquiries
Communication
Nursing care
Communication
Nursing care
AI summary: Ms T complained about Hull University Teaching Hospitals NHS Trust discharging her mother, Mrs K, without a care plan or notifying her GP/social services. She also cited a fall at another trust and delayed notification.
Hull University Teaching Hospitals NHS Trust (P-001576)
NHS in England
Closed After Initial Enquiries
Diagnosis
Drugs / medication
AI summary: Mr A complained the Trust misdiagnosed him with Parkinson's disease, leading to unnecessary medication and life-changing side effects like back pain, anxiety, and memory loss.
Upheld / Partly Upheld
259 + 397
18% of decisions found fault with the organisation complained about.
Not Upheld
247
Complaint investigated but no fault found. 1 resolved during investigation.
Closed After Initial Enquiries
2,718
PHSO decided not to proceed to full investigation.
Most complained-about:
HM Revenue and Customs (80), University Hospitals Birmingham NHS Foundation Trust (72), NHS England (62), Manchester University NHS Foundation Trust (50), HM Courts and Tribunals Service (48).
Published Decisions Over Time
Excludes 2,718 closed before investigation. Quarterly, by outcome.
Annual Complaints (PHSO-wide)
Official PHSO annual statistics across all organisations
| Year | Received | Investigated | Upheld | Upheld % | Remedy % |
|---|---|---|---|---|---|
| 2019-20 | 54,478 | 12,275 | 1,216 | 9.9% | 0% |
| 2020-21 | 44,139 | 7,822 | 617 | 7.9% | 0% |
| 2021-22 | 62,553 | 13,426 | 727 | 5.4% | 0% |
| 2022-23 | 61,297 | 15,734 | 782 | 5.0% | 0% |
| 2023-24 | 63,471 | 17,321 | 946 | 5.5% | 0% |
| 2024-25 | 35,521 | 10,070 | 519 | 5.2% | 0% |
Remedy % = percentage of PHSO remedies complied with on time
Top Themes
Themes by Upheld Rate
AI-classified themes across PHSO casework decisions
| Theme | Decisions | Upheld | Rate |
|---|---|---|---|
| Delayed Recognition of Deterioration | 747 | 184 | 25% |
| Complaint record keeping failures | 632 | 108 | 17% |
| Clinical negligence harms learning | 460 | 92 | 20% |
| Care plan failures | 436 | 121 | 28% |
| Care and discharge planning | 288 | 77 | 27% |
| No person-centred care | 215 | 46 | 21% |
| Inaccurate and inaccessible patient records | 204 | 37 | 18% |
| Patient dignity and privacy | 147 | 40 | 27% |
| Inadequate Pre-Operative Risk Assessment | 136 | 44 | 32% |
| Duty of Candour implementation | 134 | 43 | 32% |
| Medication Contamination/Misadministration | 128 | 33 | 26% |
| DWP policy impact assessment | 106 | 12 | 11% |
| Poor health and social care integration | 97 | 21 | 22% |
| Mental Health Crisis Referral Delays | 74 | 10 | 14% |
| Coroner family information gaps | 74 | 25 | 34% |
PHSO Complaint Categories
PHSO Categories by Upheld Rate
PHSO's own issue classifications — broad categories such as 'Treatment' cover a wide range of clinical complaints
| Category | Decisions | Upheld | Rate |
|---|---|---|---|
| Treatment | 1,610 | 418 | 26% |
| Diagnosis | 850 | 206 | 24% |
| Communication | 792 | 233 | 29% |
| Complaint handling | 534 | 161 | 30% |
| Drugs / medication | 463 | 130 | 28% |
| Nursing care | 388 | 154 | 40% |
| Access | 363 | 87 | 24% |
| Transfer, discharge and aftercare | 353 | 119 | 34% |
| Referral | 262 | 58 | 22% |
| Administration | 191 | 30 | 16% |
| End of life care | 170 | 50 | 29% |
| Choice and Consent | 165 | 48 | 29% |
| Continuing healthcare | 160 | 14 | 9% |
| Surgery | 145 | 32 | 22% |
| Record keeping and management | 133 | 30 | 23% |
Organisation Accountability
Combines PHSO annual complaint statistics (volume, remedy compliance) with published decisions portal data (uphold rate). Sorted by upheld rate for organisations with 5+ investigated decisions. Benchmark: 73% average upheld rate among fully investigated decisions. This differs from the headline 18% figure, which includes all 3,340 published decisions — most of which were closed before full investigation (upheld/not upheld only applies to fully investigated cases). Sparklines show complaint volumes received 2019–20 → 2024–25.
Received = complaints received in most recent year (PHSO annual data). Remedy compliance = % of PHSO-recommended remedies complied with across all available years. — = no data in that dataset for this organisation.