Patient dignity and privacy

Failure to ensure suitable arrangements are in place to consider and respect the dignity, privacy, and independence of people using care services.

697 items 12 sources 8 inquiries
Strongest matches Browse by source
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Strongest theme matches

Mixed across source types and ranked by classifier confidence plus text match strength.

Indicative ranking
Inquiry recommendation
86match
P2-22 - Independent sector SOPs for deceased patients
Fuller Inquiry
Independent sector healthcare providers should ensure that there are Standard Operating Procedures and policies in place to protect the security and dignity of any patients that die under their care. Wherever possible, deceased patients' rooms should be kept locked. Providers should also ensure that staff are aware of the need to protect the security and dignity of deceased...
Matched on terms: dignity, patient
CQC action
85match
Cygnet Bury Hudson
Must Do
The service must ensure that privacy and dignity of patients is maintained at all times. Seclusion suites must have easy access to bathroom facilities and outside space.
Matched on terms: dignity, patient, privacy
CQC action
81match
Pinhoe View
Must Do
The provider must ensure that patient's rights to privacy and dignity are protected. Staff must acknowledge patients' presence and ensure they are always correctly addressed and not referred to as initials or room numbers.
Matched on terms: dignity, patient, privacy
CQC action
81match
Nicholas House
Must Do
The provider must ensure that all service users are treated with dignity and respect, staff always ensure the privacy of the service user, and support their autonomy, independence and involvement in the community of the service user.
Matched on terms: dignity, privacy
CQC action
81match
Etherley Lodge
Must Do
The provider must ensure that people’s dignity is respected and that they are involved in their care, including when carrying out personal care tasks such as weighing, by ensuring privacy.
Matched on terms: dignity, privacy
Inquiry recommendation
78match
P1-17 - Deceased treated with same dignity as patients
Fuller Inquiry
Maidstone and Tunbridge Wells NHS Trust must treat the deceased with the same due regard to dignity and safeguarding as it does its other patients.
Matched on terms: dignity, patient
CQC action
78match
Quality Care Management Limited
Must Do
The registered person must ensure people are treated with dignity and respect and ensure people's privacy, dignity and independence is maintained.
Matched on terms: dignity, privacy
CQC action
78match
Eleanor House
Must Do
The provider must take action to ensure suitable arrangements were in place to ensure the dignity; privacy and independence of people using the service were considered and respected.
Matched on terms: dignity, privacy
Inquiry recommendation
78match
P2-24 - Anatomical education security and dignity policies
Fuller Inquiry
All organisations providing anatomical education and training using donors should make sure that policies and procedures are in place to ensure the security and dignity of donors. These should include: security and access policies and the auditing of security and access measures such as swipe card access, CCTV and access to the locations where donors are kept; governance...
Matched on terms: dignity
CQC action
77match
Chiltern View
Must Do
The provider must ensure staff always treat people with respect, and uphold their dignity and privacy.
Matched on terms: dignity, privacy
CQC action
77match
Heritage Healthcare-Middlesbrough
Must Do
The provider must ensure people's privacy and dignity is always maintained.
Matched on terms: dignity, privacy
CQC action
77match
Georgiana Care Home
Must Do
People were not always being treated with kindness and compassion and their privacy and dignity was not always being respected.
Matched on terms: dignity, privacy
CQC action
77match
Bellevue Healthcare Limited
Must Do
The provider must ensure people's privacy and dignity are consistently maintained, and that people are not isolated and have appropriate means to communicate and call for assistance.
Matched on terms: dignity, privacy
CQC action
76match
Baby Bump Limited
Should Do
The service should consider having a privacy screen in the scanning room to ensure the privacy and dignity of women using the service.
Matched on terms: dignity, privacy
CQC action
76match
BMI Southend Private Hospital
Should Do
The provider should undertake further work to improve the area where patient confidential information is discussed to ensure the privacy and dignity of patients.
Matched on terms: dignity, patient, privacy
CQC action
76match
V&C Family Care Ltd
Must Do
Service users must be treated with dignity and respect. Without limiting paragraph (1), the things which a registered person is required to do to comply with paragraph (1) include in particular— ensuring the privacy of the service user; supporting the autonomy, independence and involvement in the community of the service user; having due regard to any relevant protected...
Matched on terms: dignity, privacy
CQC action
76match
Mead Lodge Residential Care
Must Do
1.Service users must be treated with dignity and respect. 2.Without limiting paragraph (1), the things which a registered person is required to do to comply with paragraph (1) include in particular— a.ensuring the privacy of the service user; b.supporting the autonomy, independence and involvement in the community of the service user;
Matched on terms: dignity, privacy
PFD report
73match
Tamara Davis
Oct 2024 · West Sussex, Brighton and Hove
The emergency department regularly uses corridors for patient care due to insufficient space, leading to inadequate privacy, lack of staffing, and safety concerns, especially during major incidents.
Matched on terms: patient, privacy
CQC action
73match
The Peter Gidney Neurodisability Centre
Should Do
We recommend that the provider ensures that people's dignity and privacy is preserved at all times.
Matched on terms: dignity, privacy
CQC action
71match
Haisthorpe House
Must Do
The provider must ensure people who used services always have their dignity and independence assured by making suitable arrangements to treat people with consideration and respect.
Matched on terms: dignity
CQC action
71match
Benthorn Lodge
Must Do
The registered person had not made suitable arrangements to ensure that personal and confidential information was stored securely and that people were treated with people with dignity and respect.
Matched on terms: dignity
CQC action
71match
St.Theresa's Nursing Home
Must Do
The provider must ensure that the care and treatment of service users is appropriate and meets their needs, including ensuring continence aids are prescribed and used to meet individual needs, and are not shared communally, to respect people's dignity.
Matched on terms: dignity
Inquiry recommendation
70match
P2-32 - Ambulance policies on deceased security and dignity
Fuller Inquiry
NHS ambulance services should also have policies regarding the security and dignity of the deceased, including when the deceased should be covered and/or secured. NHS England should monitor that such policies are in place.
Matched on terms: dignity
Committee recommendation
70match
#14 - Healthcare practitioners insufficiently understand reproductive health treatment options and their impact on patients.
Women and Equalities Committee
Healthcare practitioners lack sufficient understanding of the range and suitability of treatment options available to treat reproductive health conditions. Too often conditions are viewed through the prism of fertility which, while a necessary consideration, should not be the only factor influencing a clinician’s judgement. There is also an evident lack of empathy in primary care around the adverse...
Matched on terms: patient
Committee recommendation
70match
#19 - Create new Establishment Payment for community pharmacies to develop patient consultation spaces.
Health and Social Care Committee
We recommend the creation of a new “Establishment Payment” to be paid to eligible community pharmacies to support the development of consultation spaces for patients. This funding should be targeted at pharmacies that are the most reliant on NHS work as their main source of income and could be linked to a commitment to provide an agreed level...
Matched on terms: patient
CQC action
69match
Meet The Baby
Should Do
The provider should ensure that the privacy and dignity of women is maintained at all times.
Matched on terms: dignity, privacy
CQC action
69match
Oaklands Care Home
Must Do
The provider must ensure people are afforded dignity and respect by staff.
Matched on terms: dignity
CQC action
69match
Melville House
Must Do
The provider must ensure people are treated respectfully and that their dignity and independence is promoted.
Matched on terms: dignity
CQC action
69match
Goldenley Care Home
Must Do
The provider must ensure that service users are treated with dignity and respect at all times.
Matched on terms: dignity
CQC action
69match
Floron Residential Home for the Elderly
Must Do
The provider failed to ensure people had their dignity respected at all times. This was a breach of Regulation 10 (Dignity and Respect) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Matched on terms: dignity
CQC action
69match
B&H Care Ltd
Must Do
The provider must ensure people are always treated with dignity and respect, including ensuring appropriate conduct from all staff and respecting people's choices about their care.
Matched on terms: dignity
CQC action
69match
Attwood's Manor Care Home
Must Do
The provider must ensure that people are always treated with dignity and respect.
Matched on terms: dignity
Detention investigation recommendation
69match
Assessment of government progress in implementing the report on the welfare in detention of vulnerable persons - Rec...
Waiting environments for medication distribution should be reviewed to ensure privacy and dignity, and support personal safety.
Matched on terms: dignity, privacy
Committee recommendation
66match
#22 - Implement policies ensuring separate spaces for reproductive health and obstetrics patients during investigations/treatment
Women and Equalities Committee
NHS England should implement policies to ensure there are separate spaces for patients undergoing investigations or treatment for reproductive health conditions and obstetrics patients. (Paragraph 91) Waiting lists
Matched on terms: patient
Committee recommendation
66match
#16 - NHS fails patients during routine reproductive procedures, neglecting duty of care and pain management.
Women and Equalities Committee
The NHS is failing many patients who undergo routine reproductive healthcare procedures such as hysteroscopy, IUD fitting and cervical screening. In too many cases, we find that a duty of care from gynaecologists and other medical practitioners is absent. Women are being pressured into enduring severe pain and find that they are ignored or belittled by those charged...
Matched on terms: patient
PFD report
65match
Kim Stroud
Feb 2024 · Norfolk
There was non-compliance with medication administration, with tablets left unsupervised for a patient with delirium, and serious failures in personal care.
Matched on terms: patient
Inquiry recommendation
65match
P2-33 - Ambulance photography policies
Fuller Inquiry
Every NHS ambulance service must put policies in place regarding taking photographs of deceased patients, including any circumstances in which this may be required, and ensure that ambulance staff are aware of these and comply with them.
Matched on terms: patient
Inquiry recommendation
65match
P2-23 - Independent sector accompanied access to deceased
Fuller Inquiry
Independent sector healthcare providers should ensure that only people who have a legitimate reason to access a room that contains a deceased patient do so, even if they are staff members, and that they are always accompanied.
Matched on terms: patient
Inquiry recommendation
65match
P2-5 - Operational barriers including device restrictions
Fuller Inquiry
All NHS trusts should consider putting in place systemic operational barriers that prevent the security and dignity of deceased people being compromised. An example of this would be implementation of a rule that prevents electronic devices such as phones or cameras being taken into a mortuary, other than for approved reasons.
Matched on terms: dignity
CQC action
65match
Southwinds
Must Do
The provider did not ensure that people were treated with dignity and respect.
Matched on terms: dignity
CQC action
65match
Cranmore
Must Do
The provider must ensure people are treated with dignity and respect.
Matched on terms: dignity
CQC action
65match
Wrottesley House
Must Do
The provider must ensure people's dignity is upheld and they are consistently treated with respect.
Matched on terms: dignity
CQC action
65match
Beech Close
Must Do
The provider had failed to ensure people were treated with dignity and respect. Staff did not always recognise, understand or respond to people's needs.
Matched on terms: dignity
CQC action
65match
Woodland Care Home
Must Do
Service users must be treated with dignity and respect.
Matched on terms: dignity
CQC action
65match
The Homestead (Crowthorne) Limited
Must Do
The registered person failed to ensure people are treated with dignity and respect at all times.
Matched on terms: dignity
CQC action
65match
Precious Nursing & Residential Home
Must Do
The provider must ensure people are treated with dignity and respect.
Matched on terms: dignity
CQC action
65match
Highfield House Residential Home
Must Do
The provider must ensure people and their possessions are always treated with dignity and respect.
Matched on terms: dignity
CQC action
64match
Leopold Muller Home
Must Do
Care and treatment of service users were not always treated with dignity and respect that considered their protected characteristics. This is a breach of Regulation 10 of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Matched on terms: dignity
IMB recommendation
64match
North West and Midlands STHF (2025)
The Board is concerned at the practice of leaving detained people in the CWA, and recommends that they should always be afforded the dignity, privacy and relative comfort of being moved into the holding room where there are toilets and other facilities to help them rest while being detained (see section 5/Fair and humane treatment).
Matched on terms: dignity, privacy
Article 2 learning point
64match
Mr Everest — HMP Altcourse - LP 20
HMP Altcourse
The prison must ensure that when a prisoner is on a bed watch in hospital and in a poor state of health, following an incident of life threatening self-harm, they achieve a balanced risk assessment of the need to have prison officers present to protect the public and the prisoner’s dignity and privacy. The family’s views should be...
Matched on terms: dignity, privacy
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