PHSO Casework Decisions
3,622 published casework decisions from the Parliamentary and Health Service Ombudsman (Apr 2021–Mar 2026). PHSO selects a subset of completed investigations for public publication — these 3,622 decisions represent approximately 1.1% of the 321,459 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
3,622
Published Decisions
3,089
Health
533
Parliamentary (Govt)
18%
Upheld / Partly Upheld
Showing 20 results matching "Mid Yorkshire Teaching NHS Trust"
Mid Yorkshire Teaching NHS Trust (P-005119)
NHS in England
Partly Upheld
Treatment
AI summary: Mr H complained about district nurses' catheter handling causing trauma and sepsis, nurses not calling an ambulance sooner, and hospital staff not explaining his wife's condition.
Mid Yorkshire Teaching NHS Trust (P-004897)
NHS in England
Closed After Initial Enquiries
Record keeping and management
Drugs / medication
Drugs / medication
AI summary: Ms T complained her mother received inadequate oxygen, delayed nebulisers, insufficient fluid monitoring, and irregular antibiotic/medication administration, potentially contributing to her death.
Mid Yorkshire Teaching NHS Trust (P-004686)
NHS in England
Closed After Initial Enquiries
Nursing care
AI summary: Mrs T complained a nurse performed a venesection procedure incorrectly, leaving the tourniquet on and pressing hard, causing extreme pain, a large haematoma, and ongoing arm difficulty.
Mid Yorkshire Teaching NHS Trust (P-004280)
NHS in England
Closed After Initial Enquiries
Facilities and cleanliness
Treatment
AI summary: Mrs D complained the Trust failed to manage her care correctly after a miscarriage, specifically using incorrect equipment for an examination and failing to provide follow-up care.
Mid Yorkshire Teaching NHS Trust (P-004050)
NHS in England
Partly Upheld
Treatment
Communication
Treatment
Transfer, discharge and aftercare
Transfer, discharge and aftercare
Referral
Referral
End of life care
Referral
End of life care
Treatment
Communication
End of life care
Communication
Transfer, discharge and aftercare
Nursing care
Nursing care
End of life care
Referral
Communication
Drugs / medication
End of life care
End of life care
AI summary: Mrs Z complained her husband's condition was not treated urgently, she was excluded from cancer discussions, a planned endoscopy was omitted, discharge letters were incomplete, and palliative care was delayed and mismanaged.
Mid Yorkshire Teaching NHS Trust (P-003776)
NHS in England
Partly Upheld
Treatment
Surgery
Nursing care
AI summary: Mrs A complained her husband's sepsis antibiotics and leg ulcer debridement were delayed, and staff failed to prevent a fall. She alleged a missed opportunity for sepsis treatment.
Mid Yorkshire Teaching NHS Trust (P-003808)
NHS in England
Closed After Initial Enquiries
Treatment
AI summary: Mrs B complained that care failings caused her husband to be too unwell for cancer treatment, leading to his death and unnecessary distress.
Mid Yorkshire Teaching NHS Trust (P-003788)
NHS in England
Not Upheld
Treatment
Diagnosis
Treatment
AI summary: Ms A complained her son was inappropriately catheterised, suffered delayed UTI/sepsis diagnosis and treatment, and received inadequate physiotherapy, leading to his death.
Mid Yorkshire Teaching NHS Trust (P-003661)
NHS in England
Closed After Initial Enquiries
Choice and Consent
Nursing care
Transfer, discharge and aftercare
AI summary: Mrs A complained the Trust failed to inform her of all risks for autologous sling surgery, resulting in severe complications, and caused an overly long wait between surgeries.
Mid Yorkshire Teaching NHS Trust (P-003622)
NHS in England
Closed After Initial Enquiries
Referral
AI summary: Mr E complained Mid Yorkshire Teaching NHS Trust failed to action a rheumatology referral, blamed the GP, and provided false information to the PHSO, causing an eight-month delay in diagnosis and pain.
Mid Yorkshire Teaching NHS Trust (P-003633)
NHS in England
Closed After Initial Enquiries
Drugs / medication
Transfer, discharge and aftercare
Diagnosis
Nursing care
AI summary: Miss A complained the Trust failed to diagnose her mother's symptoms, administered incorrect medication, didn't move her to ICU, and didn't clear her mucus, leading to her death.
Mid Yorkshire Teaching NHS Trust (P-003420)
NHS in England
Upheld
Treatment
Treatment
Communication
AI summary: Care for Miss Y's father was allegedly poor, including lack of observation, delayed treatment, and inadequate communication of his deteriorating condition, which Miss Y believes contributed to his death.
Mid Yorkshire Teaching NHS Trust (P-003306)
NHS in England
Partly Upheld
Diagnosis
AI summary: Mrs U complained the Trust failed to diagnose her husband’s lung cancer from a chest X-ray in January 2022 and again from a scan in March, leading to delayed diagnosis and treatment.
Mid Yorkshire Teaching NHS Trust (P-003124)
NHS in England
Upheld
Nursing care
Treatment
Transfer, discharge and aftercare
Communication
Drugs / medication
AI summary: The nursing team did not follow care plans for her mother’s leg blisters and refused to let Mrs N stay with her mother during end-of-life care, causing pain and distress.
Mid Yorkshire Teaching NHS Trust (P-003145)
NHS in England
Upheld
Diagnosis
Transfer, discharge and aftercare
Transfer, discharge and aftercare
Complaint handling
AI summary: Staff failed to sufficiently investigate a suspected fracture, missing a hip fracture, and made inappropriate discharge decisions, leading to pain, a collapse, and premature death.
Mid Yorkshire Teaching NHS Trust (P-003177)
NHS in England
Upheld
Communication
Treatment
Complaint handling
Nursing care
AI summary: Mrs C complained about poor staff communication, delayed referral to a complex needs team, failure to use a CPAP machine, poor nursing care, and inadequate complaint handling.
Mid Yorkshire Teaching NHS Trust (P-002952)
NHS in England
Closed After Initial Enquiries
Transfer, discharge and aftercare
Communication
Diagnosis
AI summary: Mrs A complained the Trust discharged her husband with uncontrolled diabetes, discussed a DNACPR without proper communication, and misinformed him about his condition.
Mid Yorkshire Teaching NHS Trust (P-002967)
NHS in England
Closed After Initial Enquiries
Tests
Diagnosis
AI summary: Mr C H complained the Trust failed to carry out an endoscopy for his brother in January 2019, leading to his death, and did not consider all his medical records.
Mid Yorkshire Teaching NHS Trust (P-002387)
NHS in England
Not Upheld
Diagnosis
AI summary: Mrs A complained the Trust failed to perform a requested biopsy on a neck lump in June 2022, which was later diagnosed as incurable metastatic breast cancer in October.
Mid Yorkshire Teaching NHS Trust (P-002311)
NHS in England
Closed After Initial Enquiries
Diagnosis
AI summary: Mrs I complained the Trust wrongly diagnosed her husband with lung cancer and discharged him while confused and unable to walk or talk, causing her distress.
Upheld / Partly Upheld
259 + 397
18% of decisions found fault with the organisation complained about.
Not Upheld
247
Complaint investigated but no fault found. 1 resolved during investigation.
Closed After Initial Enquiries
2,718
PHSO decided not to proceed to full investigation.
Most complained-about:
HM Revenue and Customs (80), University Hospitals Birmingham NHS Foundation Trust (72), NHS England (62), Manchester University NHS Foundation Trust (50), HM Courts and Tribunals Service (48).
Published Decisions Over Time
Excludes 2,718 closed before investigation. Quarterly, by outcome.
Annual Complaints (PHSO-wide)
Official PHSO annual statistics across all organisations
| Year | Received | Investigated | Upheld | Upheld % | Remedy % |
|---|---|---|---|---|---|
| 2019-20 | 54,478 | 12,275 | 1,216 | 9.9% | 0% |
| 2020-21 | 44,139 | 7,822 | 617 | 7.9% | 0% |
| 2021-22 | 62,553 | 13,426 | 727 | 5.4% | 0% |
| 2022-23 | 61,297 | 15,734 | 782 | 5.0% | 0% |
| 2023-24 | 63,471 | 17,321 | 946 | 5.5% | 0% |
| 2024-25 | 35,521 | 10,070 | 519 | 5.2% | 0% |
Remedy % = percentage of PHSO remedies complied with on time
Top Themes
Themes by Upheld Rate
AI-classified themes across PHSO casework decisions
| Theme | Decisions | Upheld | Rate |
|---|---|---|---|
| Delayed Recognition of Deterioration | 747 | 184 | 25% |
| Complaint record keeping failures | 632 | 108 | 17% |
| Clinical negligence harms learning | 460 | 92 | 20% |
| Care plan failures | 436 | 121 | 28% |
| Care and discharge planning | 288 | 77 | 27% |
| No person-centred care | 215 | 46 | 21% |
| Inaccurate and inaccessible patient records | 204 | 37 | 18% |
| Patient dignity and privacy | 147 | 40 | 27% |
| Inadequate Pre-Operative Risk Assessment | 136 | 44 | 32% |
| Duty of Candour implementation | 134 | 43 | 32% |
| Medication Contamination/Misadministration | 128 | 33 | 26% |
| DWP policy impact assessment | 106 | 12 | 11% |
| Poor health and social care integration | 97 | 21 | 22% |
| Mental Health Crisis Referral Delays | 74 | 10 | 14% |
| Coroner family information gaps | 74 | 25 | 34% |
PHSO Complaint Categories
PHSO Categories by Upheld Rate
PHSO's own issue classifications — broad categories such as 'Treatment' cover a wide range of clinical complaints
| Category | Decisions | Upheld | Rate |
|---|---|---|---|
| Treatment | 1,610 | 418 | 26% |
| Diagnosis | 850 | 206 | 24% |
| Communication | 792 | 233 | 29% |
| Complaint handling | 534 | 161 | 30% |
| Drugs / medication | 463 | 130 | 28% |
| Nursing care | 388 | 154 | 40% |
| Access | 363 | 87 | 24% |
| Transfer, discharge and aftercare | 353 | 119 | 34% |
| Referral | 262 | 58 | 22% |
| Administration | 191 | 30 | 16% |
| End of life care | 170 | 50 | 29% |
| Choice and Consent | 165 | 48 | 29% |
| Continuing healthcare | 160 | 14 | 9% |
| Surgery | 145 | 32 | 22% |
| Record keeping and management | 133 | 30 | 23% |
Organisation Accountability
Combines PHSO annual complaint statistics (volume, remedy compliance) with published decisions portal data (uphold rate). Sorted by upheld rate for organisations with 5+ investigated decisions. Benchmark: 73% average upheld rate among fully investigated decisions. This differs from the headline 18% figure, which includes all 3,340 published decisions — most of which were closed before full investigation (upheld/not upheld only applies to fully investigated cases). Sparklines show complaint volumes received 2019–20 → 2024–25.
Received = complaints received in most recent year (PHSO annual data). Remedy compliance = % of PHSO-recommended remedies complied with across all available years. — = no data in that dataset for this organisation.