PHSO Casework Decisions
3,622 published casework decisions from the Parliamentary and Health Service Ombudsman (Apr 2021–Mar 2026). PHSO selects a subset of completed investigations for public publication — these 3,622 decisions represent approximately 1.1% of the 321,459 total complaints received across the same period. Source: decisions.ombudsman.org.uk.
3,622
Published Decisions
3,089
Health
533
Parliamentary (Govt)
18%
Upheld / Partly Upheld
Showing 14 results matching "Stockport NHS Foundation Trust"
Stockport NHS Foundation Trust (P-004742)
NHS in England
Closed After Initial Enquiries
Surgery
Record keeping and management
AI summary: Mr P complained an orthopaedic surgeon performed an inappropriate fasciotomy for Dupuytren’s disease and incorrectly documented that he requested the surgery and achieved good correction.
Stockport NHS Foundation Trust (P-004600)
NHS in England
Closed After Initial Enquiries
Choice and Consent
Treatment
AI summary: A consultant allegedly performed a microsuction procedure without explanation or consent, causing hearing damage in the complainant's right ear.
Stockport NHS Foundation Trust (P-004501)
NHS in England
Partly Upheld
Access
Nursing care
Administration
Communication
Communication
Access
AI summary: Ms C complained about her mother's inpatient care, citing failures in COVID-19 visiting rules, nutrition, discharge supplies, catheter communication, and lack of end-of-life care information.
Stockport NHS Foundation Trust (P-004324)
NHS in England
Closed After Initial Enquiries
Access
Treatment
Nursing care
Transfer, discharge and aftercare
Record keeping and management
Complaint handling
Access
Communication
AI summary: Complaint concerned a mother's hospital care, including delayed assessment after a fall, inadequate falls risk management, delayed UTI and delirium treatment, poor Alzheimer's patient care, and delayed discharge.
Stockport NHS Foundation Trust (P-004122)
NHS in England
Closed After Initial Enquiries
Drugs / medication
Nursing care
AI summary: Mrs Y complained about the neglect and inadequate care provided to her father before his death, believing it significantly affected his outcome.
Stockport NHS Foundation Trust (P-004025)
NHS in England
Closed After Initial Enquiries
Drugs / medication
AI summary: Mrs P complained the Trust failed to prescribe her husband blood thinning medication before discharge after surgery, leading to a blood clot, thromboembolism, and his death.
Stockport NHS Foundation Trust (P-003756)
NHS in England
Partly Upheld
Surgery
Treatment
Transfer, discharge and aftercare
Treatment
Treatment
AI summary: Mrs B complained the Trust failed to perform her husband's tumour surgery, provide necessary treatment, follow discharge plans, and inappropriately stopped blood thinners and administered lorazepam.
Stockport NHS Foundation Trust (P-003602)
NHS in England
Not Upheld
Diagnosis
AI summary: Miss L complained about delayed cardiology consultation and incorrect treatment for her mother in A&E, believing these failings contributed to her mother's death.
Stockport NHS Foundation Trust (P-003625)
NHS in England
Closed After Initial Enquiries
End of life care
Communication
End of life care
AI summary: Mr E complained about his mother's end-of-life care, including a doctor's refusal for more time, staff not giving palliative medication, a nurse refusing a doctor call, and delayed palliative care.
Stockport NHS Foundation Trust (P-003276)
NHS in England
Partly Upheld
Treatment
Diagnosis
Diagnosis
AI summary: Ms U complained the Trust failed to reduce her mother's stroke risk, delayed diagnosing her stroke, and delayed diagnosing a bowel obstruction, leading to increased suffering and death.
Stockport NHS Foundation Trust (P-002780)
NHS in England
Closed After Initial Enquiries
Diagnosis
Drugs / medication
End of life care
Nursing care
Communication
AI summary: Mrs A complained the Trust failed to diagnose and treat her brother's UTI, inappropriately started end-of-life care, provided insufficient oral hygiene, and gave poor updates, leading to his death.
Stockport NHS Foundation Trust (P-002652)
NHS in England
Closed After Initial Enquiries
Diagnosis
Diagnosis
None
AI summary: Mrs O complained the Trust failed to notice her mother's deteriorating condition and COVID-19 symptoms, delayed testing, and unfairly restricted family visits during her mother's final hours.
Stockport NHS Foundation Trust (P-002553)
NHS in England
Closed After Initial Enquiries
Treatment
AI summary: Nurses failed to clean his wound after surgery, leading to severe infection, forcibly removed his surgical drain, and wrongly told him he had cancer.
Stockport NHS Foundation Trust (P-001587)
NHS in England
Closed After Initial Enquiries
Surgery
AI summary: Mrs A complained her kidney stent replacement surgery was incorrectly performed, causing physical pain, emotional distress, and a loss of trust in the Trust.
Upheld / Partly Upheld
259 + 397
18% of decisions found fault with the organisation complained about.
Not Upheld
247
Complaint investigated but no fault found. 1 resolved during investigation.
Closed After Initial Enquiries
2,718
PHSO decided not to proceed to full investigation.
Most complained-about:
HM Revenue and Customs (80), University Hospitals Birmingham NHS Foundation Trust (72), NHS England (62), Manchester University NHS Foundation Trust (50), HM Courts and Tribunals Service (48).
Published Decisions Over Time
Excludes 2,718 closed before investigation. Quarterly, by outcome.
Annual Complaints (PHSO-wide)
Official PHSO annual statistics across all organisations
| Year | Received | Investigated | Upheld | Upheld % | Remedy % |
|---|---|---|---|---|---|
| 2019-20 | 54,478 | 12,275 | 1,216 | 9.9% | 0% |
| 2020-21 | 44,139 | 7,822 | 617 | 7.9% | 0% |
| 2021-22 | 62,553 | 13,426 | 727 | 5.4% | 0% |
| 2022-23 | 61,297 | 15,734 | 782 | 5.0% | 0% |
| 2023-24 | 63,471 | 17,321 | 946 | 5.5% | 0% |
| 2024-25 | 35,521 | 10,070 | 519 | 5.2% | 0% |
Remedy % = percentage of PHSO remedies complied with on time
Top Themes
Themes by Upheld Rate
AI-classified themes across PHSO casework decisions
| Theme | Decisions | Upheld | Rate |
|---|---|---|---|
| Delayed Recognition of Deterioration | 747 | 184 | 25% |
| Complaint record keeping failures | 632 | 108 | 17% |
| Clinical negligence harms learning | 460 | 92 | 20% |
| Care plan failures | 436 | 121 | 28% |
| Care and discharge planning | 288 | 77 | 27% |
| No person-centred care | 215 | 46 | 21% |
| Inaccurate and inaccessible patient records | 204 | 37 | 18% |
| Patient dignity and privacy | 147 | 40 | 27% |
| Inadequate Pre-Operative Risk Assessment | 136 | 44 | 32% |
| Duty of Candour implementation | 134 | 43 | 32% |
| Medication Contamination/Misadministration | 128 | 33 | 26% |
| DWP policy impact assessment | 106 | 12 | 11% |
| Poor health and social care integration | 97 | 21 | 22% |
| Mental Health Crisis Referral Delays | 74 | 10 | 14% |
| Coroner family information gaps | 74 | 25 | 34% |
PHSO Complaint Categories
PHSO Categories by Upheld Rate
PHSO's own issue classifications — broad categories such as 'Treatment' cover a wide range of clinical complaints
| Category | Decisions | Upheld | Rate |
|---|---|---|---|
| Treatment | 1,610 | 418 | 26% |
| Diagnosis | 850 | 206 | 24% |
| Communication | 792 | 233 | 29% |
| Complaint handling | 534 | 161 | 30% |
| Drugs / medication | 463 | 130 | 28% |
| Nursing care | 388 | 154 | 40% |
| Access | 363 | 87 | 24% |
| Transfer, discharge and aftercare | 353 | 119 | 34% |
| Referral | 262 | 58 | 22% |
| Administration | 191 | 30 | 16% |
| End of life care | 170 | 50 | 29% |
| Choice and Consent | 165 | 48 | 29% |
| Continuing healthcare | 160 | 14 | 9% |
| Surgery | 145 | 32 | 22% |
| Record keeping and management | 133 | 30 | 23% |
Organisation Accountability
Combines PHSO annual complaint statistics (volume, remedy compliance) with published decisions portal data (uphold rate). Sorted by upheld rate for organisations with 5+ investigated decisions. Benchmark: 73% average upheld rate among fully investigated decisions. This differs from the headline 18% figure, which includes all 3,340 published decisions — most of which were closed before full investigation (upheld/not upheld only applies to fully investigated cases). Sparklines show complaint volumes received 2019–20 → 2024–25.
Received = complaints received in most recent year (PHSO annual data). Remedy compliance = % of PHSO-recommended remedies complied with across all available years. — = no data in that dataset for this organisation.