Miss X complained that the Surgery changed the frequency of her prescriptions from monthly to fortnightly without explanation.
The Ombudsman decided that the Surgery should provide Miss X with a “Putting Things Right” (the formal NHS complaints process in Wales) compliant written response (within 3 weeks) which should explain the reasons why there was a change in the frequency of her medication.
The Ombudsman considered this to be an appropriate resolution to the complaint instead of conducting an investigation.