Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) : Trivallis Report Date 14/08/2023 Case Against Trivallis Subject Repairs and maintenance (inc dampness/improvements and alterations eg central heating. double glazing) Case Reference Number 202303088 Outcome Early resolution Mr E complained that Trivallis failed to action a roof repair which has been ongoing for over 6 months.
The Ombudsman found that there had been a delay in Trivallis undertaking the repairs required. Furthermore, Trivallis had failed to provide regular and meaningful updates to Mr E. She said that this caused frustration and uncertainty to Mr E. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained Trivallis agreement to provide the necessary apologies and explanations for the oversights, undertake the necessary repairs and offer to pay £75 to Mr E for his time and trouble in making his complaint to the Ombudsman within 2 weeks.