Ms G complained that Carmarthenshire County Council failed to respond to her complaint about historical abuse.
The Ombudsman found that the Council failed to log Ms G’s concerns as a complaint. She said that this caused frustration and uncertainty to Ms G. She decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to write to Ms with an apology and explanation for the failure and to issue a complaint response within 5 weeks.