Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) : Hafod Housing Association Report Date 12/07/2024 Case Against Hafod Housing Association Subject Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) Case Reference Number 202401790 Outcome Early resolution Ms A complained that the Housing Association failed to carry out the necessary repair work to her property, despite the Ombudsman having previously referred the matter to it to be dealt with.
As the Housing Association agreed that it would undertake the work, apologise to Ms A for the delay and to make a redress payment of £150, the Ombudsman considered the matter settled.