The Ombudsman found that Mr A had complained to the Council 5 weeks before approaching her office and the Council had not actioned his complaint emails. The Ombudsman said the delay caused frustration to Mr A and decided to settle the complaint without a formal investigation.
The Ombudsman sought and gained the Council’s agreement to deliver bin bags to Mr A within 2 weeks and to issue a Stage 2 complaint response to him within 4 weeks.