Ms A complained about the delay in receiving a second opinion from a psychiatrist in relation to an autism diagnosis and the Health Board’s complaint handling, which included a delayed written complaint response.
The Health Board agreed to apologise to Ms A again for shortcomings in complaint handling, which included an excessive delay in Mrs A receiving a written response. In recognition of the time and trouble and inconvenience caused to Ms A it agreed to pay redress of £100.
It also agreed to provide Ms A with the information she had requested about the application of national clinical standards to the assessment process.