Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) : Ceredigion County Council Report Date 15/01/2025 Case Against Ceredigion County Council Subject Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) Case Reference Number 202406284 Outcome Early resolution Mr C complained that Ceredigion County Council had refused to agree adaptations that would enable him to continue living independently in his home. He further complained that the Council had failed to take action to support his wellbeing when he was no longer able to leave his home or access his bathroom.
The Ombudsman decided that although Mr C had contacted the Council on numerous occasions, his concerns had not been considered under the Council’s complaints procedure. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Council’s agreement to investigate Mr C’s complaints and provide a response within 4 weeks.