PSOW (Public Services Ombudsman for Wales) Resolved / Early Resolution

Cardiff and Vale University Health Board

PSOW-202408017 · Health › Adult Mental Health · Decision date: 28 March 2025 · View Cardiff and Vale University Health Board scorecard

Full Decision

Ms A complained about the Health Board’s decision not to offer her an attention deficit hyperactivity disorder (“ADHD”) assessment, despite having previously had a private ADHD assessment and diagnosis. Ms A raised additional queries with the Health Board following its complaint response.

As part of an early resolution settlement the Health Board agreed to provide a full and complete response to Ms A’s follow-up queries and to also consider the option of meeting Ms A.