Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) : Hafod Housing Association Report Date 19/03/2025 Case Against Hafod Housing Association Subject Repairs and maintenance (inc improvements and alteration eg. central heating double glazing) Case Reference Number 202408517 Outcome Early resolution Ms A complained that Hafod Housing Association failed to act on advice from its contractors, that her front door needed to be replaced.
The Housing Association acknowledged that the information provided by its contractors about replacing the door, was unclear. In recognition of this, it offered Ms A £150 redress. The Housing Association also confirmed that it was going to replace the door, but it did not provide a timeframe. The Ombudsman decided to settle the complaint without an investigation.
The Ombudsman sought and gained the Housing Association’s agreement to apologise to Ms A that she had to contact the Ombudsman, and to replace her front door within 1 month.